Sandos Caracol Nature Resort Water Park reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.3
  • Location 4.2
  • Rooms 3.9
  • Service 4.2
  • Value 4.0

26983 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Fun family resort. Sports/fitness needs an overhaul/tuneup

Barry M on Apr 05, 2026

Overall, enjoyable. Decent food, typical shows at night, staff were fairly friendly especially if you make an attempt to be friendly. High points were the cenotes and paths thru the resort while being in the jungle and finding the tunnels that are never mentioned in any of the material I read. Fun having so many animals around. Downside for me and my wife were/was the sports side of things. We like tennis and pickle ball and were excited to try padel for the first time. Issues: too few courts, only one of each and always busy. Equipment in poor condtion esp the padel raquets where the normal grips had deteriorated and repair attempts with tape were a total failure making the raquet handles very, very slippery and therefore hard to even hang onto let alone get a decent grip so one could make a decent shot. Those raquets all need a re-gripping which is quick and inexpensive to do. On the tennis court the overhanging trees need pruning especially in the corner of the court farthest away from the pickle ball court. Sorry, only way i know how to describe! One large limb needs pruning as I hit several lobs into that branch and, of course, lost the point. Similarly in the gym the equipment is old and in fairly poor condition especially for the adjustment side of things. You couldn't adjust some of the machines for different weights or other settings because components were missing. Half the machines are missing the instructions on how to use so those need replacing. You need a gym guy to come in , assess and tune up the whole gym. Do you really need three sets of 40 lb dumbells but no 30 or 35s? It wouldn't take much to bring the gym back to a much better level. None of these things would be very hard to accomplish and without too much cost and would vastly improve the sports experience at the resort. Barry McGuire

TripAdvisor users rated this property 5 out of 5

Very good.

Odyssey15387970823 on Apr 04, 2026

He was very Friendly and made a good Job.

TripAdvisor users rated this property 5 out of 5

Fantastic night

live laugh s on Apr 03, 2026

Amazing service. Jesus and Miguel made it an fantastic evening

TripAdvisor users rated this property 5 out of 5

El Tempo fun!

atamanchukrobyn (Halifax, Canada) on Apr 03, 2026

Had a phenomenal experience at El Templo with Martin, Jorge & Adrianna. Took excellent care of us and made for an amazing experience!

TripAdvisor users rated this property 5 out of 5

Mexico Memories...????

Suzyone1cat (Nottinghamshire, United Kingdom) on Apr 03, 2026

Getting close to nature..this resort had something for everyone. Beautiful place and in the heart of the Jungle..beach near by. Different flavours of food to taste from several restaurants but my top 2 were El Temp and the Brazilian. Staff lovely and can't do enough for you... Celebrating my best friends birthday and what a great time we had ??

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