TripAdvisor Traveler Rating

Zero stars if I could. I travel to Mexico often and this is, hands down, the worst property I’ve ever set foot in. Calling this a resort is an insult to actual resorts. The rooms were dirty. The beach was filthy and reeked so badly we couldn’t use it. The entire property looks abandoned by anyone who cares — worn down, neglected, and nothing like the photos. The service somehow managed to be worse than the conditions. Staff acted like guests were a burden. Every request was ignored or brushed off. “Customer service” does not exist here. And when we escalated to management, the manager Mireia made everything worse — dismissive, rude, and completely uninterested in fixing a single thing. Management sets the tone, and it shows in every corner of this place. It got so bad we checked out early and ate the cost, because staying was worse than losing the money. That should tell you everything. Do not book here. Riviera Maya has dozens of resorts at this price point that actually respect their guests. This is not one of them.

We had an amazing stay! The hotel was beautiful, clean, and relaxing, but what really made our experience special was the exceptional service. Sebastian and Isabelle were both incredibly kind, welcoming, and always willing to help with a smile. They went above and beyond to make sure we had everything we needed and made us feel right at home. Their professionalism and friendly attitude truly made our vacation even more enjoyable. Thank you, Sebastian and Isabelle, for making our stay so memorable. We would definitely come back!

Great resort, family, couples, solos GO HERE. Food is good beach is good. Animator Sebastian OUT OF THIS WORLD AMAZING. I’ve been coming here since I was 12 years old, will keep coming here!!

Excellent Service from Angela and Pena.

A big resort but the sandwiched between the sea/beach and jungle it feels a world away from anywhere. Welcoming check in process, we had top floor rooms close together so our party were never far away. Overlooking the trees we had monkeys and coati playing on the balcony and even trying to get in the rooms. Rooms were large, clean and well equipped, and comfortable. The food was great, lots of options and we ate in all 4 of the a la carte ones that were open (a couple were closed for refurb/low season). Food in each was different, fresh and delicious. The beach was stunning but barely anyone on it, most by the pools or waterpark, but usually got a sunbed when wanted. Lots of people trying to sell you souvenirs or massage, but never pushy and great prices. Easy trip to Playa Del Carmen, taxi organised by hotel. You can spend ages walking the grounds, there are mayan ruins, traditional cooking in underground pit, shows, swinging in the cenote, themed nights and parties. All in all an amazing place to stay and would definitely go back. Definitely felt like the rooms at the back, away from the beach and main pool were quieter.