TripAdvisor Traveler Rating

????? Amazing Family Holiday – We Can’t Wait to Return! We have not long returned from the most incredible holiday and can honestly say this is one of the best resorts we have ever stayed at. The pools were fantastic, with four different pools to choose from, so there was always somewhere to suit everyone’s mood. The kids’ pool was especially amazing and our 18-month-old absolutely loved it. It was safe, fun, and kept him entertained for hours with a huge selection of slides for all ages. (Be careful if you are an adult, you go VERY quick!!) kids are fine! The food throughout the resort was outstanding. There are several buffet restaurants that don’t require reservations, and these were far from your typical buffet experience. The variety and quality of food available was incredible, with something different every day and plenty of choice for all tastes. In addition, there are around 10 speciality restaurants across the resort which can be booked in advance. We rarely managed to secure reservations online as bookings open at midnight and we were never awake in time! However, don’t let that put you off. We simply went to the restaurants and asked if they had availability, and 9 times out of 10 they were able to accommodate us. During our stay we managed to eat at every restaurant, and every single meal was exceptional. Honestly, we couldn’t fault the food in any way. What truly made this resort special was the staff. Every member of the team was friendly, proactive, polite, and consistently went above and beyond to make our stay memorable. Nothing was ever too much trouble. The resort itself was spotless. Every area was beautifully maintained, clean, and tidy throughout our stay. One of our favourite parts of the holiday was the wildlife. We stayed on the ground floor and were lucky enough to have monkeys visit our balcony. Around lunchtime each day they would spend time in the trees surrounding the hotel rooms while most guests were at the pool or eating lunch. It was such a unique and unforgettable experience. I read mixed reviews before we booked and I was worried, but I didn’t need to be. We would return here in a heartbeat. It’s a beautiful resort that is exceptionally well run, with outstanding facilities, amazing food, wonderful staff, and unforgettable experiences for families. Thank you for giving us the best holiday we’ve ever had sandos! Hopefully we will be back one day soon.

They were very accommodating and has a great service at the Mexican Restaurant especially the service from Grecia, Arturo, Cristina and Alexis!!! Thank you for elevating our experience at this resort!! They expedited our requests and made the experience more memorable. KUDOS to these four people!!!!!!!

Had a great time at the resort. Our server, Genry, at las mascaras Mexican buffet was excellent. Provided us an excellent and friendly experience, he suggested we come back and get married and we just might do it.

Good food, good service, good drink Good attention from Mr. David

3star max unless you pay for elite club . Lack of ac in restaurant and failed to provide snax food at two pools ment you had to get dressed and go to a restaurant or go to waterpark for lunch. Evening meal at restaurant has to be booked on an app one or two days in advance restaurants often full. Buffet food is ok but I like a restaurant on holiday. No ac in some restaurants Japanese cook at table so very hot.