TripAdvisor Traveler Rating

Spent a week here. All in all it was a lovely resort. Ocean was nice and calm. Pools were nice and clean. Food was good. Went to the Brazilian restaurant and enjoyed our meal there. Staff were friendly and helpful. I would return. No complaints at all.

It was a great vacation with family. The beach is amazing and will come back again. The rooms need some update but overall great

Love Gran Bahia Principe El Portillo, great location, beautiful and peaceful beach, great for family and couples. The resort is beautiful, rooms are clean, property is professionally maintained, they are always working so hard cleaning, gardening, entertaining. Staff is exceptional especially the entertaining team, always willing to make us have fun and enjoy all the activities. You will never get bored at the resort, great activities at all times. Special shoutout to BettyBoo, Victor, Rosa and Dj Carlos, thank you for making our stay so joyful. Food was very good at the buffet and the other restaurants we had dinner in. I highly recommend this resort.

I am staying at this resort right now, and the situation with the loungers is unacceptable. Guests wake up before 6 a.m. just to reserve a spot under an umbrella. Then around 8 a.m., an employee walks through the beach and removes towels and even personal belongings from loungers if the guest is not physically sitting there at that moment. People were simply walking, swimming, or having breakfast — not “abandoning” their chairs. If this is really the hotel’s policy, it makes no sense. Are we not allowed to take a short walk or go for a quick swim without losing our seats? The whole system is ridiculous and creates unnecessary stress instead of relaxation.

I will not go back until they renew the rooms. They are horrible, I love the beach and the food. This is well below North America standards. The food is good and the beach is to die for. The rest is horrible