TripAdvisor Traveler Rating

The Front desk held us up from taking our room to which we checked in online prior to our arrival, this took and additional 1.5 hours as they told us without hesitation they do not have our room and we MUST upgrade and PAY extra in USD with their $$$ exchange rate. This upgrade was a cash grab and their rooms are not very nice! Best of Luck!

The rooms are dirty and rundown, with lots of broken things. We booked two queen beds but were given one bed and a fold-out couch with dried urine stains, so three of us ended up sharing one bed all week. The ground-floor patio door wouldn’t lock and neither would the phone or hair dryer - eventually fixed, but the bed situation never was despite asking at front desk a kiss if times. The vibe is loud and chaotic, with people lacking basic manners—pushing ahead of others (even kids just trying to get water) and waving big thermal mugs they brought from home, to be filled with rum. Definitely not chic or relaxing. Very disappointing.

Amazing beach, a lot of sunbeds in a shade. No problem to find a space on a beach. Very clean and good maintained pools. Garden are really beautiful. Rooms need some renovation, but very clean, quiet, service is really good! Food in Buffet is very tasty , a lot of varieties. Only one small disappointment - evening shows were very average. Local girls and boys tried their best, but they are not professional... I just compare with shows in other Bahia resorts. But overall it was amazing week!

2/4 nights so far my bed sheets had stains on them. Kind of weird since they change them for clean ones. Every time I called and asked them to change they acted confused and surprised the stain is there. This is unacceptable. For $10k a week during Christmas week my bed sheets SHOULD NOT HAVE STAINS ON THEM AFTER BEING CLEANED.

The location of this resort is great. We go to the Caribbean primarily for the beaches, and this did not disappoint. The natural reef just off shore breaks the waves most days so waves are just a gentle lapping on the shoreline and the safety flag is green most days. Transition into the water is smooth with very little dip that is so prominent at some other resorts. This makes it easier for the elderly and children to get in and out of the water. No stones or rocks in the water to stub your toe on, and very little seaweed or other debris washed up on the beach. Truly a paradise. We are beach people, not so much pool people, and I must say this is one of the best beaches we have experienced in many years. Resort has a good vibe. Many other places don't have this. It's difficult to put my finger on just exactly what it is, it just feels good. Friendly, relaxing. Rooms could use a little work. Getting a little rough around the edges. Not dirty, just a little rough. For instance, the glass door on the toilet enclosure 'banged' everytime it was closed or opened. Not the best in the middle of the night when others are sleeping. Three things were inoperable in our room when we arrived, but were expediently resolved. What's with the large window in the wall between the washroom and the rest of the suite? it's covered with a 3 panel curtain sort of thing, but not completely. Anyone can easily see what you're doing in there. Strange. Our room was close to the Bahia Village where most of the nightly shows are held. If you chose not to attend the show, the noise in the room was loud. Thank goodness for earplugs. Also the main road by the resort was directly behind our block, and I believe mufflers on vehicles must be an option in the DR. Food at the buffet and the ala cartes was excellent. We've come to expect a certain level in the DR, and this was a cut above our expectations. Better variety and warmer than many others as well. Servers for the most part are excellent and friendly. Some could use a small improvement. Replenishing drinks and clearing of dirty plates and utensils was sometimes a bit slow. All in all, an excellent resort. We had a great time. Just wish we didn't have to go home to the ice and relentless snow. Value for money compared with other resorts at this star level in the DR was excellent.