TripAdvisor Traveler Rating

Our family spent two nights at Kona Kai in a marina view room to celebrate our son's birthday. We had a wonderful time! Room was very nice and staff was friendly and accommodating. Dinner at Vessel was amazing. We will definitely be back!

Would. Not return. Front desk staff are not personnel at all. Upon check in room smelled of sewer. Also parking key didn’t work so I couldn’t leave parking lot freely. Understaffed during the busiest day of the year. July 4th.

There are some lovely things about this place but it really isn't quite resort quality. There is no transparency in what you are charged at the hotel and so at the end you may end up with a huge bill but it's so confusing the way they break everything down that you'll never be able to figure it out! Locals use the amenities so don't plan on getting a fire pit unless you're going to camp out at one really early. There will be underage children in the adult pool. And locals in the pool as well. The private beach is to the marina and has all the fire pits on it so don't think "day at the beach." The place is clearly understaffed. Only one security staff in the evening, none in the day. The waitress covered all the tables inside and out for dinner. I will say they have plenty of towels at the pool.

Great atmosphere we got upgraded room with a great view to the bay really really made our stay special staff was warm and friendly from check in to check out

Booked Kona Kai through Chase Travel as an Edit property. The property is a bit of a distance from downtown San Diego (about 20 minute drive), but Shelter Island also had plenty of restaurants and shops to enjoy nearby. The staff was helpful and pleasant and the rooms/facilities were excellent. The food service at breakfast was excellent as well, much better than a typical hotel breakfast buffet. On our second morning, the restaurant manager came by our table and we had a great conversation, and he made sure we had a satisfactory experience both mornings. Only a couple nights stay, but would gladly stay longer if we were staying in the San Diego area longer. Easy to get to and drive wherever we needed to go. Great value for the experience.