TripAdvisor Traveler Rating

Lobby and grounds are lovely, especially the adult pool; however the Bay View Jr. Suite (upgrade) was disappointing and not as depicted. The “view” was of the parking lot and street! (See picture taken from room.) Overall the experience did not live up to expectations. The facility seems better suited for business or group retreats. Additionally, not the best experience for a handicapped person. Accessibility is awkward.

We had a wonderful stay at Kona Kai and can't wait to come back! The property is beautiful, with an unbeatable location tucked away on shelter island offering stunning waterfront views while still being close to everything San Diego has to offer. Dinner at the restaurant was exceptional, and the service throughout our stay was warm, attentive, and genuinely welcoming. One of our favorite parts was having two different pool options—one that's peaceful and perfect for relaxing, and another that's lively and ideal for families. The rooms were clean and comfortable, and we loved all of the amenities, including the gym, spa, and everything the resort has to offer. If you're looking for a relaxing getaway with great dining, beautiful views, and excellent service, Kona Kai is a fantastic choice. Highly recommend!

Terrible and would not recommend for a family or anyone wanting to watch the fireworks for the 4th of July. We picked this location for the Fireworks specifically, but we could not see them from our balcony. The elevator did not work in building 3 properly, the trash was overflowing, the ice machines were either really loud, did not work or were out of ice, except for building 8, that was the best one.

Our family spent two nights at Kona Kai in a marina view room to celebrate our son's birthday. We had a wonderful time! Room was very nice and staff was friendly and accommodating. Dinner at Vessel was amazing. We will definitely be back!

Would. Not return. Front desk staff are not personnel at all. Upon check in room smelled of sewer. Also parking key didn’t work so I couldn’t leave parking lot freely. Understaffed during the busiest day of the year. July 4th.