TripAdvisor Traveler Rating

Blanca checked us in and treated us like family. She went above and beyond. I would come back just knowing that people like her work here. The restaurant on the first floor Tratto is pretty darn good too.

My cousins and I stayed for a birthday and I stay there for , September 3 to the 4th and upon leaving the room we left a few valuable items and Anna the supervisor for Lost and Found never returned. Our calls never responded to our inquiries. It’s a travesty that they cannot respond to Lost and Found if they have a lost and found department so if you have anything, that’s a value that means anything at all to you don’t take it to the marker, you’ll become a mark after several attempts I’m over it they can keep the items. I wouldn’t recommend this place to my worst enemy customer beware! Did I mention it’s only a few blocks from the tenderloin not very safe, so don’t go out at night

Every staff are very nice! They helped me a lot! Thank you! Lobby creates wonderful atmosphere just like a movie. Coffee and water service are very helpful! I enjoyed your hotel! Thank you very much !

Nice comfortable hotel. Impressive entrance hall and pleasant lounge. Well located, but not a great area after dark, especially with kids (we were warned when we checked in, which is never a nice start to a stay, though can’t blame the reception staff for that).

Beautiful hotel, great access less than 10 mins walk to union square, easy access to shopping, the famous cable cars, restaurants. Pinecrest dinner on the corner, Fokeys Irish pub 10 mins walk, great fish and chips. Most places eating out you are talking around $70 to $80 minimum for 2 people for dinner .