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Overview
In the heart of the Theatre District and two blocks from Union Square, this hotel with French-inspired architecture offers style and comfort for even the most discerning travellers.
Resort fees include
- Evening wine hour
- Morning coffee and tea in the lobby
- Complimentary bike rentals
- Internet access
- Local phone calls
Check in
3 p.m.
Check out
12 p.m.
Rooms
201
Inclusions
- All taxes
Rooms
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Age ranges
- Children ages: 2 to 16
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| The Grand Café | À la carte | International | Breakfast, Dinner, Lunch | |
| BDK Restaurant & Bar | À la carte | American | Breakfast, Dinner |
Facilities
- Rooms: 201
- Pets allowed
Health and wellness
- Fitness centre: on site
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
Location
Pools and recreation
Pools
- Jetted pools: 1
Shops and services
- Business centre available ($)
- Concierge
- Dry cleaning available ($)
- Giftshop
- Laundry services available ($)
- Meeting facilities available ($)
- Parking available ($)
- Shopping onsite
- Valet parking available ($)
- Wedding facilities available ($)
- Limousine service to shopping/financial districts (8am - 10am daily)
- Shoe shine stand ($)
Location
Reviews
Plumbing issues
amathews2022 (Phoenix, Arizona) on Jun 29, 2022
We had plumbing issues from day 1. Toilet backed up, bath tub/shower didn't drain well. Engineering came up twice when we couldn't manage on our own. Most of this seems trivial but a functioning bathroom should be expected. I was with 2 children with autism who after multiple issues with the bathroom would rather hold it until they reached a functioning public restroom. That should never happen. I tried to upgrade but the hotel was full and when I asked about changing rooms the next day instead of helping me then I was told to come back. I should have been moved at the first issue with the room on the day we checked in when the hotel wasn't full. This is a lovely hotel and although we had serious issues we would stay here again.
VERY disappointed!
nancypT453VL on Jun 28, 2022
I will never stay here again!! First, there is no concierge, only the front desk people who know little about the city and couldn't make any suggestions or recommendations. I asked for a map of the city, and well, oh, so sorry, we are out of them. "They'll be in tomorrow," but tomorrow never arrived after four days. I requested that our room be cleaned, only to discover the cleaner lost my granddaughter's bracelet. When I complained, the first person wrote all the details on a 1" X 1" post-it note and I never heard back. When I complained at check out, I was told "the maids never touch anything," Then I was told he'd "check with the manager," and then I was told, oh, sorry, he just got in. NEVER resolved, NEVER apologized, NEVER refunded anything! At 6:30AM, they were out of coffee and out of sugar, and it took 1/2 hour for the coffee to appear. Lots of little frustrations add up to one terrible stay! If only someone had apologized or even pretended to care....
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