TripAdvisor Traveler Rating

The hotel’s location is fantastic, with easy access to all the main attractions. As a Platinum member, I was warmly welcomed by Kelly at check-in, who greeted us with a smile and upgraded our room to a junior suite on a high floor after multiple searches. The room was cozy and offered a beautiful city view. Though we missed the evening happy hour, the breakfast the next morning was quite good and offered a nice variety. The service here was significantly better than my experience at the Westin Union Square where I stayed two years ago. At the Westin, despite having an approved late checkout, the housekeeper discarded my belongings, and they were never recovered. That was an awful experience, and the service at the Westin left a lot to be desired. In contrast, Marriott truly impressed me, and if you’re planning to visit San Francisco, this is the place to stay.

Stay away :-) The hotel is old and noise is everywhere because of the old status of the hotel rooms/windows. We stayed at the 19th floor for 14 unfortunate days. Why did you stay that long you ask? Because we are moving countries and this was our temporary residence for two weeks before finally moving into our own apartment. - During check-in (not even upfront) we where told that a destination fee of $35 for each night had to be paid. This could be credited against (way overpriced) breakfast or dinner/drinks in the hotel. Although this sucked, we could do nothing else then agree. - During check-out, we saw that only a fee of $22 was credited against our breakfasts/dinners and that not all days were correctly credited. Kelley from the front desk got angry at us for pointing this out and told us that we were in the wrong. However, we were not. After multiple discussions finally the front desk manager came to our rescue. No further word or apology from Kelley. She actually made our miserable stay even more miserable. Not only customer service at its worst, but also communication to another human being at its worst, because I tried to talk to her after it got solved by the manager, but she point blank ignored me. Kelley is the main reason I’m writing this review, next to the fact that the hotel is just a stinky old overpriced building. Being alert saved us $200 and I would never ever recommend people to stay here. We did like the personnel at the breakfast area and the dinner area by the way! The area is quite nice actually. We went to a comedy show across the street, china town is near and public transport is close. So don’t be afraid of the bad reputation of union square!

Hotel has a good location. Rooms are clean. Staff is friendly though with no access. They deliver what is expected and can give advise and assistance. Thanks again guys. Will come back for next stay. One negative note concerns the breakfast: suggest you take it elsewhere… not bad but just overpriced.

Nice updated Marriott. Stayed here 2 nights for a business trip. Upgraded to nice one room suite as ambassador elite. Decent gym. No pelotons. Did not explore the area much but you have a Walgreens and Starbucks close by. Business trip essentials. I liked the area better than the other Marriott. Had a decent dinner. They did give me food credit bc Lounge not open in the evening.

The room was huge. It was very furnished, with a nice bathroom. The beds were very comfortable and the reading lights were very helpful when I had to catch up on some work. The staff were very kind and knowledgeable about the area. They even had a stuffed sloth named Zabu who motivated the staff with his cuteness. My only complaint was there was lots of noise outside, but luckily I got a room far away from it. Overall a great experience, and one of the best hotels I have ever been to.