San Francisco Marriott Union Square reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

2213 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Best Marriott I've Ever Stayed In

gobucs1982 (Palm Harbor, Florida) on Feb 04, 2024

Hands down the best Marriott property I've ever stayed at, and I've stayed at A LOT. I could not get over how excruciatingly kind ALL the staff was...from the bellman, to the front desk staff, bartenders, breakfast staff, to the housekeeping...everyone genuinely made the effort to speak to me, give me suggestions, ask me how my day was going, and smile. I don't know what they do to train these employees, but this property needs to be the benchmark for all hotels. The Hotel was conveniently located, clean, and quiet.

TripAdvisor users rated this property 5 out of 5

heartfelt hospitality by staff

Nobumitsu Y on Dec 28, 2023

Justine and Roy at the receptionist desk helped me much for booking a taxi to San Francisco International Airport at midnight of 15 Dec. 2023. Their heartfelt assistance was very helpful, and made me very happy. Also, during the whole period of my stay, Kelly at the reception desk, and a doorman Fernando helped me very much. I really appreciate their heartfelt assistance.

TripAdvisor users rated this property 4 out of 5

Good location, comfortable

jwjg (Auckland) on Dec 22, 2023

We stayed as a family in a room with two double beds on the 12th floor facing onto Sutter Street. The location is great, basically a block from Union Square and walkable to many sights and shops. We found it easy to walk to Chinatown and down to Washington Square, and public transport was easily accessible. The room we stayed in was comfortable. It’s not ultra modern and things like bedside power outlets are not as plentiful as we would have liked. Also the hotel provides one small bottle of water each day for the bar fridge, which was a little stingy since there were two of us in the room. The lobby is functional but not elegant at all. There’s a bar, a restaurant but we didn’t use either as they had no ambience. The hotel missed some of the nice touches guests appreciate like water available in the lobby, or morning coffee. The staff were friendly and the doormen especially went out of their way to be kind and helpful. If you want comfort and location and don’t care about ambience, this would be a good hotel. We would stay again. It was a good base for San Francisco.

TripAdvisor users rated this property 5 out of 5

A Full-Service Hotel with the Personal Touch

A7072ITeileena on Oct 28, 2023

Extremely professional, competent, efficient, and genuinely kind staff made my stay one of the best ever at a hotel. The personal touch made me feel really welcomed and valued. Jeffrey Colon, Room Operations Manager, is amazing. Kelly at the Front Desk was incredibly helpful and patient as was Alexandria Conrardy. Front desk staff provided bottle of water whenever one asked. Rooms were super clean, comfortable, and nicely appointed. I would definitely stay at this location again when I return to San Francisco.

TripAdvisor users rated this property 5 out of 5

Perfectly Located!

Tansz (Bakersfield, California) on Oct 13, 2023

Location, Location, LOCATION!!! A friend booked this hotel for me when I was visiting them in my favorite city. The Union Square address is perfect! Close to shopping and the doorman is a big plus! It's a typical Marriott--minus the bathrobes. Super clean and friendly! The front desk and bell staff were wonderful!! It's well located--far enough away from the sad situation in downtown SF! One draw back the bar didn't open until 5pm. Another was the $25 "destination fee". However, this fee was good for food/drink credit at the hotel--but I didn't use it because a I had dinner and breakfast plans outside the hotel. Overall--this hotel is a solid choice when visiting this amazing city!

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