TripAdvisor Traveler Rating

The Marriott hotels always delivers. The room is big, clean, the wifi works great, and the breakfast is AMAZING. I had to change the room because the first one they gave me was a little noisy. I highly recommend the Marriott Union Square .

The door man, Fernando was the most helpful and knowledgeable and always greets you with a smile . If you need any information he has the answers . This man made our stay fantastic. Hotel was also very nice.

This review is for a stay did not happen because the Hotel messed up! Had 4 nights reserved here through my corporate travel agency as I was attending a conference at Moscone Center. Arrived at hotel last evening and they could not find my reservation!! Eventually, told me that the reservation was cancelled by me!! Called my TA after hours and they confirmed that was not the case and everything looked good. Of course, the hotel did not admit that they somehow messed up here and cancelled my reservation. I had gotten pretty good rates and wondering if they realized that and the fact they could resell the hotel room for almost twice price because of conference. Anyhow, I was forced to look for another hotel at 9 PM and decided to go to a Hilton property. I have stayed here before but will not ever venture in here ever. Have been a dedicated Marriott member all these years and will use other properties in area instead!! Very frustrating and imo ridiculous situation!

2024 Family Vacation to San Francisco was the best because of our hotel location and hotel staff. Fernando, the bellhop was by far the best hotel staff we encountered. My family formed a bond with him immediately and we all commented that he made our stay feel like "home away from home". He was outstanding and we will recommend this hotel to everyone we know because of the experience we had due to Fernando's caring compassion, energy, and positive attitude. He told us multiple times that he loves his job! That is rare to find in an employee that has been there for 30 years. As a business executive I would be honored to have Fernando on any team of mine. Fernando needs a raise! If you visit please tell Fernando hi from his Iowa visitors. Trust me you will feel at home with Fernando at the front door!

Great place and would definitely stay again. Everyone ( and I mean everyone) was so friendly and helpful. Room was large and comfortable and daily housekeeping was back! (not my experience at all Marriott's yet) San Francisco charges a daily $25 destination fee, so this Marriott gives you a daily $25 credit in their restaurant. The $66 daily valet parking fee was steep, but it is San Francisco and closet parking garage was blocks away. We parked the car and took Lyft everywhere, which was a great decision. I would definitely recommend this property.