TripAdvisor Traveler Rating

They have a strange (not to say abusive) US$30 fee per day that is forcibly charged but can be redeemed in goods sold at the premises. If the guest do not spend this U$30 each day it is charged anyway. So I just chose two random bottles of beer priced US$13 each in the menu, not to be consumed at bar just to be taken to my room. The barman decided to charge 18% tip plus tax on top of that. As a result , the total amount surpassed the US$30,00 by Us$2,32. I told him I didn’t even want the beer I was just trying to spend those US$30,00. I asked him to round it up. He lost his cool, started to yell and decided by himself to call his boss. I just left the bottles on the counter untouched. I don’t travel on vacations to fight, much less over that kind of stuff.

I recently stayed at the San Francisco Marriott Union Square to work on a project in the city’s financial district. The multi-week extended counters with the hotel staff allowed me to experience and appreciate their friendliness, professionalism and diverse personalities. I just wanted to highlight a few outstanding staff below to show-case their responsiveness and spot on services. — Kelley at the front desk helped me navigated through the complex room price fluctuation so I did not have to move in-and-out of the hotel when the RSA conference visitors invaded San Francisco; — The staff who cleaned my room day-in and day-out made the stay very pleasant. She even named me as the cleanest guest on her floor; — Maria, Abdul and “Boo” who work at the 28th floor lounge provided incredible services and kept the place spotless even when it was invaded by the boisterous conference attendees and their families; — Ron, Trevor, Jeff and Imelda at the Bin480 and first floor dinning space made you wish to spend all day chatting with them. Include this property on your short lodging list when you next visit San Francisco, especially if you plan to work in the financial district. ------------------------------

The hotel is located conveniently to Union Square shopping and is a short walk to the Moscone Center. The rooms are showing a bit of age, but are comfortable. The chaise is a nice addition for relaxing after a long day at work. The staff at the front desk, the doorman and the staff in the lounge make this hotel a really nice stay. They are friendly - every day when I came back to the hotel, the doorman welcomed me and asked if I had a good day at work! There is a $30 daily destination fee, which is very common in San Francisco, and you can use that anywhere in the hotel. The only slight negative is the small restaurant/bar in the reception area. It is decent, but if you are stuck spending the $30, for several nights it gets a bit old, not bad, just repetitive.I have stayed here a couple of times recently and certainly intend to come back.

Had a late arrival, checked into the room, within 10 minutes security came to my room saying we were being loud. Apparently a noise complaint from the floor below because we were unpacking the bags. First impression, not good. These walls are thin and the rooms are small. There was no water in the room and I had to go back downstairs to get water. The A/C barely function well.

Overall, we had a wonderful experience at Marriott Bonvoy in Union Square San Francisco. Not only was the location convenient and easily accessible, but the staff were also incredibly helpful and friendly. The room itself was spacious and clean, providing a comfortable and enjoyable stay. We highly recommend this hotel for anyone looking for a convenient and pleasant stay in San Francisco.