Parc 55 San Francisco a Hilton Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

3851 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Friendly and Helpful Staff

TravelBySelf (San Francisco, California) on Feb 01, 2023

Excellent location, just half a block from public transportation (San Francisco Municipal Metropolitan station) and the cable car ride is just within walking distance. The staff are all very courteous and friendly, from bellman to front desk. One of the bellmen, Farhan, was very helpful. I left an item on a table near the bell captain's desk. As soon as I realized I left the item there, I called in the hotel and spoke to the bell captain, Nasim, and requested him to put the item in a secure place. I went to the hotel the next day. Nasim was off. Farhan helped me locate the item and went extra mile to retrieve the item for me. Kudos to Farhan.

TripAdvisor users rated this property 5 out of 5

Great Stay

HNBISOFF (Bedford, Texas) on Jan 30, 2023

The Parc 55 San Francisco, a Hilton Hotel was an excellent place to stay. It is centrally located to many areas within the downtown area. The staff was excellent offering outstanding service. The restaurant was good with good service. If you choose not to walk, it is only a short cab or Uber ride to the harbor.

TripAdvisor users rated this property 1 out of 5

Physically hurt us. Ordered us down 29 flights of stairs for false alarm.

megmiller2023 on Jan 26, 2023

After telling us to flee down 29 flights of stairs (31 flights for others in our group), they saw it was a false alarm. They did not come to help us or tell us we could stop. I am a cancer patient with both legs damaged and I am still in pain from this. When we finally made it to the lobby, they were openly rude to us. I am 60. the others were late 50s or early 60s. This physically hurt us all. Had difficulty walking. In bed the entire next day. Still in pain. Shocking disregard for our safety and health followed by rudeness.

TripAdvisor users rated this property 4 out of 5

Great Service

jaaaw (Birmingham, AL) on Jan 21, 2023

Rooms are outdated, but service is great. Shout out to Ana at the front desk. We had a minor issue upon check-in and Ana was very, helpful friendly and accommodating which made our stay much more pleasant. Walking distance to most attractions.

TripAdvisor users rated this property 2 out of 5

NYE madness

Calmhawk (Maui, Hawaii) on Jan 09, 2023

Like the previous review, we were shocked that there was no parking available. Spent 20 minutes looking for parking. Lines to check-in were huge and slow moving. We arrived at 4:30 and had digital key which showed our room wasn't ready. When we returned around 5 PM it finally showed up as "room is now ready" At check-out, front desk person (young well-build Asian American male) did not even ask how our stay was and was totally disengaged watching something on the screen. As as Diamond member this was an unacceptable experience from the beginning. No one offered any kind of compensation/apology for the late room etc even when we filled out a review requested by Hilton Parc 55. They could have send texts or emails to arriving guests that there is no parking. A dedicated check-in line for Diamond members would also make a difference. We liked this hotel before Covid and stayed here many times. One time our suite was not ready on time and Front Desk manager called us offering substantial amount of points. Boy, things have changed...

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