TripAdvisor Traveler Rating

Anti sanitary conditions! Very disappointed- my room guests were cockroaches!! Be aware!!! Just FYI saw cockroaches in 2 completely different rooms! Liked the location of the hotel though! Everything in walking distance!

Saw cockroaches twice. One was a small one and other was huge. Will not stay there ever again! Unsanitary conditions! Management did not approach situation as urgent matter. Horrible customer service!

Easy check-in, no waiting. Self Parking around 50$ per night, with in and out. Great location, close to the water, Fisherman’s Wharf, there are grocery stores across the street and the best breakfast place Brazilian Cafe de Casa 3 blocks away. The breakfast at the hotel was not that good, only two options of hot and cold boxes, hot with eggs and ham, and the cold one a banana, a muffin and a bottled juice (if you buy these at the store it would be 3-4$ in balue), typical American breakfast, so that was disappointing, but they has Starbucks coffee, which was good. The hotel is clean, overall feels nice to be there. Housekeeping on point. The pool was warm, but the weather was not hot enough to dedicate a day for the pool. I would recommend this hotel for sure.

My family and I stayed for 4 nights here. Great location - only 1.5 blocks from Pier 39 and a short 10 minute walk to Ghirardelli Square where you have a few of the bay and the bridge. Too many people complaining about the parking prices...this is San Francisco and parking is outrageous everywhere. $55/night in a secure garage with in and out privileges is relatively cheap in this city. You can also park across the street (literally across the street) in a garage for $36/night and it's safe. Breakfast is a nice feature for grab and go or dining if you have your COVID vaccine card with you. Bar area looked nice and busy. As for specifics: suite is nice and large, very clean, comfortable beds. Hotel is very clean and seems to follow all COVID protocols. Nice gym as well. Added safety feature with on site security after dark through morning. Only downfall for us was we had a room where the drain took a while to clear out. No concerns with the credit card holds as others have mentioned - standard procedure at all hotels.

Great hotel close to Pier 39. Parking is too expensive but the hotel is wonderful. I will stay here again but will use the city parking lot. Breakfast was prepared with choice of hot or cold. If you choose to eat in the dining area you must show covid vaccine proof with your ID.