TripAdvisor Traveler Rating

Lovely hotel. Really clean and tidy. It started poorly as the check in time took forever, the member of staff must have been new as he didn't seem to know what he was doing and it generally took a long time, especially after travelling for so many hours. However, after that everything was excellent. The room was clean, tidy and had plenty of good points. Fridge in the took was nice aswell as a safe to use. The maids were lovely and helped out with more coffees. Shower was decent, don't rate the free body wash but it's free so who's complaining. The beds are quite soft and comfy to lay on. I prefer a firmer mattress but they weren't uncomfortable. Breakfast is at 6.30, we were awake early as our bodies didn't want to adjust to the new time zone. Breakfast was awesome. Bacon, sausage, egg, potato's were all hot. Fresh pancakes, bagels, muffins, bread of all types. Toasters available. Loads of coffees and teas, cereal, fruit, cold meats, cheeses, jams and spreads all available. It's delicious and started the days well. The pool is heated so when the San Francisco wind isn't blowing its actually quite nice and they have a supply of free towels for use by the pool. The bell staff called us a taxi when leaving after looking after our bags all day, and helped load them in. Finally, it is over the road from a supermarket which is super handy. Excellent hotel and would stay again and recommend. TLDR; check in is slow, everything else is excellent

We enjoyed our stay.. staff was super excellent.. breakfast was beyond expectations..light was out in bath and they fix within the hour.. noise in hall at night and security fixed immediately.. location location location.. wow block from piers.. great stay.. highly recommend..

Fabulous location for Fisherman's wharf, and hop on hop off buses. Rooms are good size, beds very comfortable the only negative I woukd comment upon is the bathrooms could do with a bit of an upgrade, and I may have had a rogue upstairs occupant but footsteps going back and forth were very loud. Breakfast was included in our stay and this was excellent with a good choice of cereals, fruits and hot food. Nice bar for the evening and hotel staff were friendly and helpful Will definitely be choosing this hotel again next visit

Perfect location, easy walk to everything around the wharf. Breakfast really good, lots of choices from cold cuts and bagels to scrambled eggs/bacon/sausage and more. Bring your ear plugs, we found the room to be noisy - you hear your neighbors walking, talking and showering next to and above your room. Probably would stay there again tho because it is nice. No checkout screen on the TV, but you can just drop your keys in the dropbox in the lobby and go, unless you need your car out of the parking garage. No need to stand in line to check out. There is a pool lift for disabled folks. We were happy to have a fridge in the room. A TV guide would have been nice to know what channels there were. Wi-Fi was sometimes spotty but mostly ok. Our reservation said the resort fee included bottled water in the room but there was none.

Overall great stay at this location. The rooms were comfortable and clean, the cleaning service for the rooms were super helpful and very pleasant. Always friendly. The complimentary breakfast is a full buffet; the lines look long when you show up but the staff is so efficient and friendly, you are seated with little to no wait. Their food service staff operates better than a lot of restaurants I have been to, and they were always eager to help. A large volume of people coming and going but we never had any issues with noise. The bartender in the evening, Jazmin, was a delight to talk with and made amazing drinks. Offsite parking is across the street, a Trader Joe's two blocks away, and a lot of places that are walkable or a short ride to get to from this location. I highly recommend this hotel.