Dating back to the turn of the century this one of a kind hotel, across from Union Square is a place to be seen and experienced. Elegantly appointed guest rooms, panoramic views of the city and historical components.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
I've stayed at this hotel many times over the past 23 years actually. When im in the area, i tend to stay here, even for a couple of days, but this will be the last time i stay here.
The staff are busy at this hotel and way to busy to give time to individual customers obviously, but most people have an expectation of the staff in a hotel they stay at. They also charge residents $70 per night for parking so remember to add this to your calculations when you stay here. I looked on expedia and that is half the cost of a room here too, so its way over the top for guests. Greedy. I can understand to charge this to people visiting or just wanting to park for the day, of course but residents parking should be included in the cost of the room. On top of that, the concierge asked for a tip! WHAT!!
the reception staff were nice at checkin, but, only because she recognised three of the people we are travelling with from TV. but still, she was very nice.
the rooms are comfortable, but old fashioned. another reviewer said "classic" but there is nothing classic about mixing old and new furnishings, in fact its tacky. The designer should be brought back in and asked to relook at the mix of furnishings in the rooms. More like old and tide. The best part of the room we had, 710, was the incredible view onto union square. Must be one of the best views in SF.
We have had many christmas days here along with NYE over those years - always had fond memories of WSF but now time to move on.
Well, its been fun over the years, but farewell old friend.
Venerable, historic hotel with modern upgrades, excellent location
(Kansas City, Missouri)
Jul 25, 2022
This is the second time I've stayed here and on this occasion, was allocated a room on the 30th floor of the "new" wing of the hotel. You can see this building looming behind the classic structure of the old hotel (which is still in use) with it's bank of 5 wall creeper elevators, about which, more later.
We checked in somewhat later and the reception staff were very friendly but a little frazzled after a long day. This was the weekend of the SF Marathon and therefore, busy. Once again I am reminded of the benefits to being a Bonvoy Elite member as we were given upgraded rooms on the 30th floor, commanding excellent views across the often foggy city. Rooms this high are always worth it if you can get one of course.
If you arrive by Uber, cab, or on foot you will enter the main entrance on Powell St, pass through an expansive, columned lobby with the feel of 1920s opulence, into a more modern foyer area with a snack bar and, to your right, a bank of check in desks. These seem to be well staffed which is important - I didn't see any significant lines waiting to check in during my entire stay.
If you arrive by car, you will need to proceed around to Geary St where there is a valet parking operation, with no self park option. The valet parking is expensive, but pretty efficient most of the time. If you know ahead of time when you will leave it pays to call ahead so you car is waiting, especially at busy times.
The elevators throughout the hotel are of the destination despatch type and is very efficient. On keys your destination floor outside the bank of elevators (and you will need your room key when ascending from the lobby) and you are directed to an available elevator that is programmed to take you to your destination with minimal intermediate stops. It works extremely well and I never waited more than a minute at any time, on any floor. This is greatly preferable to other hotels, even other Westins, where the wait for traditional elevators has sometimes reached 15 mins. The St. Francis is to be congratulated for installing these. The wall creepers in this new wing afford spectacular views through the glass walls, although this is unnerving for height fearing folks like me so be warned.
The rooms in the new wing are modern and large with ample space in both the bedroom and the bathroom. The tubs are just about deep enough to soak in, but they still double up as shower over. I wish more hotels would simply provide a large, walk in shower instead. Shower was OK but the pressure not great most mornings, but nothing too serious. Bedding was, as usual, very comfortable as Marriott brands usually are. Heavy duvets and choice of firm or soft pillow which is a nice touch.
Several charging points around the room although I would have liked to see more USBs next to the bed. There were none in the bedside lamp or table, although there were regular sockets. USBs can be found near the TV and in the table lamp across the room from the bed.
Our rate included breakfast in the Oak Room which includes a really excellent omelette station that was very popular. Good selection of buffet breakfasts both hot and cold however, I wouldn't partake if I had to pay separately for this since it is very costly if not included.
having stayed in both the "old" and the "new" sections I think I prefer the more modern accommodations but they do lack the charm of the traditional style rooms and corridors. Both are excellent choices, and what you prefer is obviously down to personal taste. Staff are the same both sides and were very helpful and friendly.
An excellent base for the city, there is even a cablecar stop outside the main entrance. If you are a history buff there are displays of the great and the good who have stayed, and sometimes died, in this historic property. I would definitely stay here again.