The Alexis Royal Sonesta Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

2510 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing staff and great customer service!

Shaylyn G on Feb 21, 2024

The staff at the hotel was amazing! Bryan at the front desk and Joey from the book store were so helpful and accommodating. I had a Zoom call for work and didn’t have anywhere private to take it in the lobby and without hesitation, they set me up in one of their banquet rooms so I could really focus. The valet staff was also warm and friendly and everyone greeted me with a smile. 10/10 would stay again!

TripAdvisor users rated this property 1 out of 5

A scammer!

ZhiL60 on Feb 11, 2024

I’d give 0 star, if it’s allowed. The service is bare minimum. They advertised the daily breakfast, but when we inquired where we’d have it, they simplify answered : we don’t have breakfast, without any explanation. They charged over 120$ for two days valet parking even though the booking site says it’s 50$ per day. On top of that, they charged close to 30$ ‘destination charge’ per day when we checked out, without any indication of such charge when we booked the hotel. It’s a scam , pure and simple.

TripAdvisor users rated this property 5 out of 5

Awesome hotel in downtown Seattle

Alisa W on Jan 29, 2024

The hotel is in a great location for exploring downtown Seattle! The lobby, guest rooms, and bar/restaurant are clean and beautiful! The best part about our stay was the staff! We were greeted at the desk by Andrew who helped us with suggestions on where to go! Mike, head concierge/valet services, was so helpful on both ends of our trip helping us arrange transportation to and from the airport!! Audrey in the bar/restaurant was so friendly, prompt, and made delicious cocktails! Our whole group would HIGHLY recommend this hotel when you’re visiting Seattle!!

TripAdvisor users rated this property 5 out of 5

Lameka was so helpful!!

Ryan L on Jan 11, 2024

Lameka was so helpful and such a delight to be greeted by. She was prompt, polite and made sure I was in a comfortable room that suited my needs. Lameka is the best and I just wanted to say thanks to her for making my stay for work so pleasant.

TripAdvisor users rated this property 5 out of 5

Excellent Hotel, Superior Customer Service!

Albert K on Dec 24, 2023

From check-in to check-out, the hotel has been excellent to say the least! We were helped by Byron at check-in, and he went above and beyond to make sure our stay was nothing less than perfect. I traveled to Seattle every month this year, and this was by far the best customer service I've received from anywhere I've stayed. The staff made every accommodation possible during our stay. Byron and the rest of the staff made sure they provided us with top notch service at every opportunity. Moving forward, I won't be staying anywhere but the Alexis Royal Sonesta. Thank you to Byron and the rest of the staff for an unforgettable stay!

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