TripAdvisor Traveler Rating

TOTAL Rip-off. The shower handle was broken, the TV was glitching, and the restaurant was closed so I couldn’t use my $12 credit. Also cost $25 to rent a movie because you can’t stream anything, but then the TV was glitching so it was impossible to watch it. I had high expectations given it’s an AMEX hotel. I was very disappointed.

Stayed in a suite. Room smelled funky. Could be old hotel smell but it was stronger in the bedroom than in the hallway. Carpeted floors that are so thin you can feel the concrete or whatever is hard underneath. One sink in the bathroom for a suite. No fridge. And the worst part was the shower never got hot enough to not be annoyed the whole time you’re in there. Only good thing is proximity to stadiums and markets and the downstairs bartender who pours em heavy. Wouldn’t stay again.

The view from our room was second to none. We were warmly welcomed and cared for by all the staff , but specifically Dylan, who took a special interest in us while we were there. The amenities, the room and the comfort of the bed were amazing as well. We had the time of our lives!

One always hears: Location Location Location! In the case of the Alexis Royal Sonesta that is absolutely true! But that is NOT its #1 selling point. My wife and I spent 8 nights on a combination vacation/business trip! It was the people who made the stay GREAT! We cannot thank Christina, Nobel, Rickey, Kevin (at the Front Desk) and Robert (Security) enough. Our room was impeccably well kept. Information for dining, where to catch the bus for our trip to The Museum of Flight and Valet Parking was just a same part of the service. We had packed light and had our laundry done (wash and fold) without problem. The breakfast and lunch served during our business part of our trip was above average! It was also a pickup point for one of our bus tours! Thanks to everyone!

We had stated the hotel once before and had a nice time so we thought we would try it again. This time was even better than the first. The staff of the hotel is amazing starting with Noble at the front desk. He was very knowledgeable and friendly and made our check-in experience a breeze. While dining in the Bookstore Bar, Zach was friendly and attentive. I don’t tend to write reviews, but I feel like there is a lot a negative sharing and not enough positive so I want to highlight Noble for making our stay truly special.