TripAdvisor Traveler Rating

As a loyal Hyatt member. Pro's; lovely clean hotel with a fantastic location , Modern clean rooms ( thank you housekeeping -great job ). Warm welcoming Staff. Starbucks on location A+. Elevators are fast and modern. Whole lobby looks new. Underground ( easy to use ) parking. Cons; As Hyatt member I was disappointed in a few things; Tried to charge me $40 for parking when it is $18 on the app ( exact same parking spot ) / My Hyatt points didn't seem to mean much; paid almost full price but wasted 9000 points. Their well advertised Hotel restaurant was closed, Why advertise fine dining if you're closed before the theatre opens on a Friday Night. Basically it was a lovely weekend in Toronto except for the Pizza we ended up eating before the theatre show.

I cannot fault the hotel for the experience we had. We stayed a weekend as we had theatre tickets. The location was phenomenal! Many restaurants nearby and an easy walk to the theatre and attractions nearby, including the CN Tower. Check in was super easy and the front desk were very accommodating. They charged me an extra $10 for an upgraded room so I could have a quiet stay. It didn't end up that way. The first night there was a party in the room beside us. I waiting till 2am before calling the reception. They had security on the floor within minutes and the party was dispersed. When I woke up, there was an email from the Manager apologizing for the inconvenience and removed the parking charges from my account. I went to reception the next morning to thank them and was advised that the guests were checking out and it shouldn't be a problem that evening. The next evening there was another party in the room on the other side of me. I didn't wait this time and called down to reception at midnight and again, it was dealt with immediately. And they compensated with a free breakfast. The hotel is not responsible for the behavior of other guests but I have to commend them for the swiftness it was handled and the compensation offered for the inconvenience. The hotel was more than apologetic and their customer service was top notch. I would gladly stay here again without hesitation. Every staff we encountered went above and beyond. Well done!

This was a weekend away with my son. We took in a raptors game, visited Greek town for lunch and just did some minor sightseeing. The hotel is very nice, but a bit dated. We were treated very well as globalist members. The staff were excellent. If there would be one thing that I would emphasize it would be to make sure you lock your car and leave no valuables in site. My car was broken into and I had two expensive pairs of prescription designer sunglasses taken. I don’t in any way blame the hotel, but just think people should be warned.

Clean and comfortable hotel with spacious rooms. We were a family of 4 and the two queen beds were comfortable. The staff were the highlight of the trip -very accommodating and friendly.

Lovely night away, comfortable beds/ clean rooms. Staff were very warm and inviting. Super helpful front desk attendant. Great location, short walk from Union Station, close to lots of restaurants and Mirvish Walkway!