TripAdvisor Traveler Rating

Overall a great hotel that I would rate 4.5 stars. The rooms are very nice, especially those with balconies. The food was excellent and the service consistently good. My main criticism is that the WiFi was quite slow and did not work on our balcony. The hotel was full and I noticed the doormen and valets seemed overwhelmed at times so maybe more staffing in these areas is needed. One suggestion re: online booking process - it is hard to figure out which rooms have balconies/patios which are definitely worth booking (and paying extra). This should be clearer on the booking website. I will return here in the future.

This is an amazing five star hotel. From the moment you are greeted when you check in to the moment you check out you are looked after with the care of a small hotel in a luxurious setting. The rooms are spacious and comfortable, the bathrooms elegant and the food is incredible. With a complimentary car service and staff willing to point out places of interests you won’t want to leave. The pistachio croissant was one of the most decandent I have ever tasted. Will be back for sure!

I had a great time but never felt anyone noticed I am a Diamond Accor member. I could sense that there were a lot more interactions with loyal and returning customers. Not that anyone wasn't nice to me, I just felt like any other guest whereas normally in a Sofitel or MGallery, I would get things lie upgrades etc. That said: my stay was really enjoyable. I had a great view but could not believe that at 2 pm my room was not ready yet....where does the Diamond card come into play then I wonder.

What a beautiful hotel in downtown Vancouver. I stayed 1 night pre-cruise and was delighted with my room. I splurged using points and got a stunning room with a good view and amazing shower. This hotel provided the best check-in experience possible! From the door attendants addressing me by name to the nice woman who chatted with me while waiting for check-in - this team is top notch! Even the porter that helped with my bags gave me a brief overview of the features in the room. (I usually carry my own bags.) The hotel offers a free local car service - 1st come 1st serve. But when I asked the door attendant about getting a ride to the cruise port, he happily arranged. Note it's a bit farther from the cruise port than other hotels so was happy to get a ride with my 3 pieces of luggage. The area is quite busy but very walkable; shopping, Gastown, Canada Place & more. There was a bit of street noise & sea planes that I could hear but it was very quiet at night. I will definitely return if the budget permits.

Loved this hotel. Great location right opposite the Olympic Park cauldron. The room and bathroom are very comfortable and large. It was the largest bathroom in all the Fairmounts we stayed at in BC. Very good restaurant for breakfast. Bright and roomy. The only complaint was a rude doorman.