TripAdvisor Traveler Rating

Charged 30k CAD for a room for 2 nights when billing was 3k total. Cancelled day prior due to COVID and hotel will not refund or provide transfer. Highway robbery. Hotel claims they have proof that the amount was provided but they can provide any supporting documents.

This is an upscale hotel near the Port, within walking distance of cruise line docks and the SkyTrain from the airport. Also close to lots of dining locations and reasonable distance to various attractions. Vancouver has a very good public transportation system, and the day pass is a great deal. The room rate was pretty high, but the room we had was good sized (two queen beds) with a large bathroom. Beds were very comfortable and everything was clean and well maintained. It was a very nice bit of luxury before our cruise vacation. The staff were exceptional - clearly making an effort to make us feel comfortable and welcome, even when we arrived quite late at night. The restaurant was also a bit expensive but our breakfast was very good and they were accommodating with our requests for adapting our orders.

Great location and fantastic hotel, central to a lot of activities. Food is fabulous and staff are friendly and very helpful. Vancouver is a fabulous location ,very safe and clean, and transport is easy to access.

Wow! (2) queen beds & (4) pillows each this is luxury, decor outstanding, information about all the services Fairmont Pacific Rim, I recommend staying on the 6th Floor for Roof Top Pool Access... Celebrate with the Team and know you will be cared for by all members. Proud to be sharing out exquisite experience. With Thanks ??

Love everything about this hotel. We always stay here. Location is perfect. Rooms are beautiful and staff is attentive and helpful. The Le Labo bath products are to die for! Our favorite hotel in Vancouver.