TripAdvisor Traveler Rating

We stayed here for a family vacation for thanksgiving. While the central location is convenient, that is the only positive aspect of the property. The rooms feel dated, stale, and dark. Housekeeping standards were poor; the towels appeared old and gray, and the carpets were dirty, the coffee machine was not working. Amenities were lacking, including a loud, cheap hair dryer and uncomfortable pillows. I was also concerned that the complimentary water was served in unsealed reusable bottles. The hotel is noisy and lacks a proper lobby or service. We were so dissatisfied that we moved to the Hyatt the third day. Compared to the Fairmont, it felt like heaven. I cannot recommend this hotel.

Fairmont Pacific Rim is my favorite hotel in Vancouver and I have been staying there for a couple of years. Since February this year (2025), I decided to upgrade my stay to Fairmont Gold. Since then, I stayed at Fairmont Pacific Rim’s Fairmont Gold once every month or two months mostly during weekend. My most recent stays were back to back two November weekends. All my Fairmont Gold stays during the year were very satisfied, enjoyable and relaxing. Patrick Lee, VIP concierge manager, and his staff provided my family member and I with top-notch, above-and-beyond 5-star experience. A big thank you! I would like to stay in one of my favorite rooms in the Fairmont Gold room. They do their best to accommodate me and have the room ready upon my arrival. I always receive a warm greeting by last name – I heard a lot “Welcome back” - as soon as I step into the hotel lobby. The staff (from front desk to the Botanist restaurant, to the Fairmont Gold Lounge, Fairmont Spa, etc.) made a point to remember my last name, knowing that they greet many guests every day. It is amazing! As said, all the staff provided top-notch services. I would like to thank Christina (at the front desk) for her efficient and effective check-in/check-out services, her pleasant personality, attention to details, and helped me booked a spa with my last minute request. I had also received excellent services from other front desk staff/managers such as Wilson, Olena, Laurie, etc. I stayed in a Fairmont Gold room viewing both waterfront/mountain and Vancouver city. Room was newly renovated with upscale amenities. Room was clean and spacious. Housekeeping was great and always accommodated my schedule for housekeeping and turned down services. I am a foodie. Hence, the Fairmont Gold Lounge was my must go from breakfast, to evening canapés, and late night desserts. I understand that the Fairmont Gold Lounge was newly renovated since I was lucky to be there the first day when it re-opened in February 2025. The services at the lounge were superb. As soon as I stepped in the lounge, my family member and I received warm welcome by staff, greeting us by last name. I received excellent services from William, Eric, Jay, and all the other staff (I couldn’t recall all their names) who work at the lounge. Thank you! The foods were nicely curated. I especially like the healthy breakfast items in the A La Carte menu. I ordered different items each time, and the staff even remembered what kind of latte I like to drink! The Spa area was spacious and facilities were very good; Staff was nice and knowledgeable. I had a few spa treatments during my stays and was very satisfied with the spa treatments. Last but not least, I realized I can do all my activities without leaving the hotel. It was pouring rain at one of my stays at the beginning of November. My family member and I had lunch at the Botanist restaurant inside the hotel – again delicious food and excellent services. I then had a business meeting at the Lobby Lounge & Rawbar inside the hotel. I was concerned that it might be too noisy for business meeting, but because of the seating arrangement and space, it turned out to be quiet enough to have conversations with no problem. After business meeting, it was time for the evening canapés at the Fairmont Gold Lounge. When I need to step out of the hotel for dinner later in the evening, the rain had already stopped. I highly recommend the stay at Fairmont Pacific Rim’s Fairmont Gold. I am very satisfied and enjoyed staying on Fairmont Gold. Fairmont Pacific Rim’s Fairmont Gold is my definite hotel to stay when I am in Vancouver.

From the booking to check in to our stay and our departure every staff person made our stay seamless and enjoyable. Thank you for making my weekend with my children and grandchildren a memorable experience for all of us. A special shout out to Hannah for being so kind,

One of the best Fairmont properties I have stayed at . The Lobby Bar , food is amazing. Service by the girls there Alysha and Daria is commendable. They are very hardworking and hospitable. The housekeeping team at the hotel was exceptionally good , they took such good care of us , making our stay comfortable and we were made to feel Soo special . Special thanks to Humraz and his team . Keep up the good work guys. Would love to come back again

I've stayed at the Fairmont Pacific Rim twice and thoroughly enjoyed both times. The staff's attention to detail went above and beyond anything I expected and the rooms are simply gorgeous.