TripAdvisor Traveler Rating

This hotel is in a great location, the room was spacious and clean with a comfortable bed ( we had a king suite) We were in town for a hockey game and it was an easy walk to the arena and local sights. We would stay here again if we are in the area We enjoyed the onsite bar and restaurant

This property central located is clean and well maintained. The front desk staff were friendly and helpful. The only negative was 1 elevator was inoperable over the weekend and Housekeeping staff did not use thier service elevator,tying up the only working guest elevator or crowing up during the busiest time with large carts etc.The breakfast area was busy and well stocked. The room was clean,modern and well maintained. I will book again on my next trip to Vancouver.

Appalling Experience, Dishonest Management This was one of the most disappointing hotel experiences I have ever had—made far worse by dishonesty from management. The night before our arrival, I personally confirmed our room details with the manager, Asif. We are a family of 9, including 5 young children, and I was very clear about our needs. Had we been told there would be an issue, we absolutely would have changed hotels. After driving four hours to Vancouver, we arrived only to be told at check-in that our rooms were spread across multiple different floors. There was no advance notice, no explanation, and no attempt to honor what was clearly confirmed the night before. We were misled—plain and simple. I am a Hilton Diamond Member and have stayed at hundreds of Hilton properties over the years. I have never experienced anything like this. This level of poor communication and lack of integrity is unacceptable, especially for a brand that prides itself on service and loyalty. What made this experience even more disturbing was witnessing the manager’s behavior toward other guests. A woman and her young son simply wanted to sit together and eat dinner in the dining area. He told them they could—but warned that if they made any mess at all, they would be charged. The tone was cold, threatening, and completely inappropriate—especially toward a child. This hotel is being run without care for guests, families, or basic hospitality standards. Under the current management, I would never recommend this hotel to anyone, especially families or loyal Hilton members. Extremely disappointed.

Couldn’t have been happier with this hotel. Close to central services like the metro a few blocks, supermarket and central Vancouver. Room was clean, fresh and had a great corner view where the curtains opened across both sides of the room. Bathroom had a walk in shower which was fantastic and air con / heating was great. Reception staff super friendly and went out of their way for us. Breakfast is offered also. Free wifi

Good location for this Hampton city style hotel. Easy walking distance to the river where you can catch the Aquabus ferry to many places. Modern, but needs a little update. Comfortable rooms, good staff.