I recently stayed at this hotel and overall, I was very pleased with my experience. The room was impeccably clean, and the rooftop whirlpool was absolutely amazing, offering breathtaking views and a relaxing atmosphere. Contrary to some reviews, I found the security to be sufficient and never felt unsafe during my stay. Additionally, the front desk staff were helpful and had any essentials I had forgotten readily available.
However, there were a few drawbacks to my stay. Firstly, the welcome I received at check-in was not up to par with my previous Hilton experiences. I was not warmly welcomed, nor was I asked about my Hilton rewards.
Furthermore, the check-in process itself was somewhat lacking, as the agent simply asked me to sign a paper without explaining its contents. Additionally, the digital keycard system was unreliable, causing inconvenience when using the elevator, especially after multiple trips to the whirlpool. Lastly, despite completing a digital check-in, I still had to go through the traditional check-in process in person, which seemed counterintuitive.
Very Comfortable and great service
Jan 21, 2024
Comfortable accommodation for the price. Great service and housekeeping. Fitness center is easily accessible and well equipped including a ping pong table. USB outlets in rooms and common area water filters at different floors to access free drinking water.
Staff helped defrost me as a storm rolled in
Jan 14, 2024
Froze while waiting for shuttle. Fortunately the young woman at Hampton thawed me with her warm smile. Canadians are a breed apart.
The hotel is convenient to a supermarket and KFC even though near blizzard conditions prevented me from venturing out.
Great value in a great location
Jan 08, 2024
Great location and great value walking distance close to everything in downtown Vancouver. The included hot breakfast is real treat with good variety of items. I am now adding more words to get to 200 characters.
Jan 07, 2024
Had two separate stays at the beginning and end of our Rocky Mountains trip. The desk receptionists
were excellent and very helpful. The breakfast was very good and plentiful and the staff in that area were also excellent. The rooms were very clean and well stocked. A very pleasant stay. Would recommend this hotel