TripAdvisor Traveler Rating

I have usually had a great experience at Westin hotels, which is why we booked our stay in Whistler at the Westin. Great location, amenities, etc., BUT our room was next to the elevator shaft and we did not get much sleep, even with earplugs. It was terribly noisy, and I don’t think that I can say I would stay there again, nor would I recommend any family or friends to stay, despite the fact that the rest of the stay was positive. We also don’t normally like to complain, but we had to let the front desk know about our experience, she offered to give us a free breakfast, but we were not after getting anything for free, we want Westin to acknowledge that any rooms adjacent to the elevator shaft are too noisy to sleep in, and to fix the noise issue.

I'd stayed at the Westin a handful of times in the past and it's always been a great spot. Location, amenities and cleanliness.....but man, time's have changed. The hotel is exhausted. Everything was beat up and not managed like it used to be. We had 2 rooms which cost us $2000 and both rooms were almost-pathetic. The beds felt decades old, the furniture was landfill-worthy and the general upkeep of the room was non-existent. Peeling paint, peeling wallpaper, busted wood trims, dirty kitchen area. The pull-out in my kids room was by far the worst 'bed' I've ever laid down on. The pool was closed for cleaning on a sunny Saturday at 3pm for the hour and a bit we were down there. Hot tub was the only option. A hugely disappointing stay at what once-was the cream of the crop hotel in Whistler. I'd avoid it like the plague until you see "under renovation" or "renovation competed".

Staff are amazing. Room got upgraded & both the room & views were amazing. I was flushed upon arrival & given a cool bottle of water. Plenty of bottled water inside rooms & given on departure. Incredible service. Was ill when my room was serviced & later a pot of Camomile tea was delivered to me. Location is amazing as you are right near the Whistler Mountain Gondola as well as the village. Had the best time. The staff really made me feel special & really took great care of me. Highly recommended staying here. Definitely one of, if not the best place I have ever stayed in all my world travels.

A centrally located hotel within the Whistler Village, the hotel is built some decades ago but still fares well. Rooms are generous and staff are super friendly and helpful. We are impressed by the gym and laundry facilities ($2.50 for each of the wash and dryer- buy detergent).

Stayed 1 night as part of a Rocky Mountaineer trip. Not sure how much service to attribute to RM v Westin but everything excellent. Smooth check in even though early. Efficient baggage handling. Good location. Everything wanted to see in village easily walkable. Room clean and very comfortable. Enjoyed fireplace