TripAdvisor Traveler Rating

This resort is in dire need of updating! I'll start with the good parts. The resort is a nice size with enough restaurants, a nice-sized pool with plenty of loungers. The staff is all wonderful and attentive. Our favorite part of our vacation was the massages and reflexology. Very well priced, and Alejandro and Kenya were absolutely fantastic at their trade. I highly recommend! (I get massages often at home) Senia at the beach bar is our favorite of everyone; she was so sweet, engaging, and attentive. They make the best sweet buns and regular breads. I really miss those with my tea in the morning! All the animals (cats and dogs) made my days as I brought cat and dog food with me, I made a few furry friends and I also miss them. We did do the premium upgrade and found it to not be worth it AT ALL. We got nothing different than anyone else that didn't have it, aside from a *premium* dinner, outside that was horrible. We don't go to Cuba for the food by any means but the food here was the worst we've ever had. Seldom did you get anything hot unless you were at the pasta station (3 types of pasta and 2 sauces) or the egg station in the morning; there was never any bacon unless you asked for it. The only enjoyable food that was always spot on was the bread and the Cuban rice. The beach was a good size, although they never cleaned up the seaweed the whole time we were there, until the very last day, huge piles the whole length of the beach area, so you had no view of the beautiful sea. Our room, although spacious, was forgotten in the TLC department. The bathroom was beat, from cracked, dirty tiles to a toilet that looked like it was permanently urine-stained. The tub/shower combo was awful, a very high step into the tub, which is dangerous, and again, tile and grout in bad shape. The tile throughout the room looked dirty and needed new grout. We were quite shocked at the state of the room. Our lady who cleaned for us did a fabulous job, however, despite the disrepair. It is a shame because it could be an amazing place. know many are return guests, perhaps this is why they don't have it updated? If it were to be renovated and given TLC, I think we would go back, but the way it is now, no, we won't. It is the most rundown resort we have ever stayed in, it says it is a 4.5, but we would generously give it a 3-star rating .. staff get a 5-star though

Memories Jibacoa is by far our favourite place to travel to! The resort offers the relaxed atmosphere we are looking for. The food is the best we’ve had in Cuba! The people!!! The staff, the taxi drivers and guides, the locals and guests are all fantastic! All are helpful, courteous, polite and a pleasure to spend time with. There wasn’t any issues with supplies, toiletries or cleanliness. As this is a more remote location often taxis are the main source of transportation for sightseeing. Big shout out to our driver, Carlos and guide, Erik, who shared so much enlightening information. The grounds were immaculate and the gardeners that we interacted with were eager to please. Although all the staff at the resort was great and we didn’t get everyone’s names, there are a few people who stood out in our hearts. Yenisey Rios Balloveras from Premium did absolutely everything in her power to make our stay enjoyable. She does an amazing job and even just her smile can brighten a room! And David was also very helpful and pleasant. Dailenys, Oralys, and Raily Zabala Cruz at the lobby bar, although always very busy, were always very friendly and efficient. They knew what we wanted before we even asked! Roger, the guitar man and Estajovisch, the bartender at the piano bar made many evenings memorable and fun. Yenis Pilar and Osley Caro made the Premium dinners fun. The musicians, Neissen and Juan Miguel Pena at the Gourmet a la carte gave us several enjoyable evenings over the weeks we were there. Nelson, at the pasta bar and Yanet, in the buffet also added much to the enjoyment of our trip. Melisa and Melanis at the Premium breakfast and lunch always looked after us with a smile, even when they had to deal with being short staffed in the kitchen. Who cares if lunch took 2 hours? There was lots of wine and laughs! And the young lady at the Premium beach was so sweet. She even helped us identify some of the local vegetation. Lastly, Yendri, from entertainment, always added life to the day! Thank you to all the wonderful staff!

Memories Jibacoa, our 2nd home with our Cuban family and friends. We can't say enough about the 3 weeks we spent there - absolutely wonderful! This was our 8th time visiting and we will return. We would like thank everyone at the resort from the bottom of our hearts for everything. The premium upgrade was fantastic as always and we would highly recommend it. We had requested a particular room and the hotel granted our wish. The staff is phenomenal at Memories. The time and care they take to make sure guests are taken care of goes beyond. The food has that special touch - from the buffet to the a la cartes - thanks Chef Antonio for your hard work. The entertainment staff is exciting just to be around and we love each and everyone of them. We took part in many of the activities and enjoyed the evening performances from small to big. What really makes this resort so special is its' people - they are kind, welcoming, and sincere. Until we see you again. Love Terry and Linnea

Stayed here while on a mission trip with Friends to Cuba so was out most days. The food was as expected for Cuba. Shout out for the pizza, cheese, fruit, and coffee bar ! The rooms were typical resort rooms and the resort was clean overall. Tried one à la carte but preferred the buffet. The piano bar was the best part of the resort ! A room of everyone singing along and having a great time ! Overall great service and good stay !

We loved our 10 days at Memories Jibacoa. The excellent reviews were spot on. The entire staff were exceptional. The buffet was was one of the best I’ve experienced in Cuba, especially the bread and pastry that was baked fresh everyday. A solid shout out to the pastry chef as well as all the servers in the dining room. Rooms were a bit dated but kept clean and comfortable with fresh towels everyday. The bed was very comfortable with good sheets. A real bonus. Sadly, the Canadian airlines announced their temporary (hopefully) suspension of vacation flights to all of Cuba two days before our scheduled departure fight arrived empty. It was heartbreaking to know how the beautiful people of Cuba would be affected. Stay strong MJ and beautiful Cuba. We will return.