TripAdvisor Traveler Rating

This hotel is awesome. The beach is within walking distance with soft sands and a beautiful view. The pools are so inviting and warm anybody could stay the whole day there. Food is great and the offer many choices. The room I stayed in was comfortable with a nice shower and bathtub. Now the best this hotel has to offer is his people's services. They treat you like family and help you with any accommodation needed. They go the extra mile to make you feel welcomed and cherished all the way through your stay. There was nothing we asked for that was too much or impossible for the staff to help us out. If going to the restaurants by the big pool you will have Sandra, Nicole, Habby and Doralys helping you all the way. The butlers Rene and Diana are incredibly helpful and nice. Jennifer and Luna are two of the best housekeeping girls. Amaury is the best bartender in the hotel and Alex and Lazaro are two executives that talk to you to let you know they are ready to help and serve at all times. My next vacation is at the Playa Vista Azul for sure.

Food was great and we never lacked anything, kids always found something to cater to their needs Staff was on point with activities for kids Access to extra activities with little to no extra costs Site and beach were beautiful and well maintained We’re looking forward to going back someday!

My husband and I stayed here for a week and loved it. I strongly suggest booking premium if you can. We booked a premium oceanfront and got the most amazing views. Our room was directly above the lobby on the top floor overlooking the infinity pool and ocean. The sunsets over the ocean are not to be missed. There are two beaches on this resort, we only used the larger beach which had a beach bar and grill. The lunch at the grill was fantastic, just make sure you get there a little before 1pm as it does it busy. The beach was perfect, lots of chairs available and umbrellas to sit under. Because we booked premium we had access to two restaurants that are exclusive to premium members. We had great service and good food for the most part. The selection is limited but some things were very tasty, we definitely did not go hungry. The Caribbean restaurant was our favourite and the Italian our least favourite. We had more than enough bottled water in our room each day, which was a plus considering it was so humid. Our room was comfortable, clean, and AC worked perfectly. We had a couple of requests for our room which we spoke to Yuri about in the premium lobby, he had them taken care of by the end of the day. The alcohol was hit and miss, it was hard to find a bar that was fully stocked with the basics….missing juice for cocktails. The one complaint we had was regarding the premium bar, we attempted to order drinks on two separate occasions but the bartender was too busy socializing with his friends, we waited 20 min for our drinks and ended up leaving. This was the only part of our trip where we received poor service. We would definitely return in the future, the views of the ocean, the cliff side, and the beautiful beach are enough to entice us back again.

Had an amazing family holiday made even more special with the amazing staff who were always smiling, friendly and happy to help. I personally thoroughly enjoyed taking part in the wide variety of activities either in the pool or on the beach. Entertainment team: absolutely brilliant always getting us to join in and super friendly. My youngest daughter absolutely loved Fredes who always managed to encourage her to join in with her amazing water aerobics and my favourite the stretching classes! Pool bar: Victor what a superstar! and the lovely lady always working very hard next to him were always looking after us, if he saw us approaching the pool bar, you could guarantee he’d have a beer waiting ready at the bar! Benny’s: always such a lovely greeting! I so miss your amazing coffees first thing in the morning and your Irish ones at night. Trips: We went to Havana for the day, long day as we were picked up at 8 and got back to the hotel just before midnight. The guide on the bus was very informative all day and we definitely learned a lot and saw some amazing sights around Havana. Would definitely recommend! Beach: stunning beaches, beautiful warm sea, so many colourful fish swimming around you.

We are staying in the Premium section and we are loving it. If you are planning to come just consider to pay a little extra and enjoy the Premium services. The staff took care of me the best way possible. Customer service team will keep you updated and help you anytime, Osviel we'll miss youuuu. Jose from Premium reception is so handsome and polite, Diana and Arasay so pretty and lovely. This is the best beach I've ever seen. Couldn't be happier. I recommed this resort 100%