Sol Palmeras reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

10086 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

AMAZING EXPERIENCE

rachellW9089NU on Jan 26, 2023

I visited Sol Palmeras Varadero December 2022 & welcomed in the 2023 New Year on the resort! My experience was absolutely AMAZING & after 6 vacations to Cuba, this was by far my favourite trip! The customer service was incredible and very accommodating from my arrival right up until the end of the trip! Osiris was especially accommodating after I had requested to change my room for a better view.. within minutes I was kindly escorted to a beautiful new room with perfect views and a complimentary bottle of champagne!!!! Wow!!! Thank you Osiris for your amazing accommodative service! The resort is beautiful, clean and well taken care of in all areas. Entertainment was TOP NOTCH and every day there was always something new and exciting to experience, whether in the lobby, at the pool or on the beach! So much fun! Highly recommend this resort! I will definitely be going back to Sol Palmeras in the near future :)

TripAdvisor users rated this property 2 out of 5

You can easily find better

jadefE8478YC on Jan 17, 2023

For what you can get in cuba, you can easily get better than sol palmeras. The staff was, for the most of them, not pleasant to talk to or happy to be there. For a whole week there, I remember only one person and it's only because she smiled at me once or twice. I feel like you need to speak in Spanish in order to have great interactions with the workers. Even at the bar, I sometime felt like I was not welcomed. Just for the staff, the experience was not great. The food I can't complain, it's the same all around varadero. I hoped to have a little bit of diversities for the drinks, but for 4 days, the only juice they had to make every drink was orange juice, so at the end all the different drinks were basically the same. But I get it, they try to get the best out of what they got. One thing that really upsets me is that they say on the site that there is a bar and a snack bar on the beach. What they don't tell us is that this bar and the snack bar were removed 2 months ago. Plus, the sell on their site an ice cream bar, a health bar and a juice bar. Don't get your expectations to high, the juice bar is close, the health bar offers the same drinks as the bars, and the ice cream only have ice cream between 12 and 14h. For all that, and many more problems, I don't recommend at all this resort. Apart for the staff, the bar and the false advertising, the resort itself is beautiful. The beach and the resort is clean, beautiful and conformable.

TripAdvisor users rated this property 5 out of 5

Loved it

Dee7724 (Toronto, Canada) on Jan 15, 2023

I would highly recommend this resort for the large, long beach, soft sand, turquoise, shallow water, and the friendly staff. The rooms are dated but clean. The food was plain and repetitive, but you don't go to Cuba for the food and you will never go hungry. We met many repeat customers so they are definitely doing something right.

TripAdvisor users rated this property 5 out of 5

Best family vacation !

stephkostamo on Jan 14, 2023

We are currently here and love this resorts! The staff are amazing ! The hotel is clean and safe! Our two kids are having a blast! The mini disco is great! The entertainment staff are amazing ! This is our second time here and highly recommend ! The al a cartes have been great! We haven’t missed anything ! Beach area is phenomenal! We took the resort catamaran to go snorkeling for an hour and had so much fun!! Please don’t hesitate coming to this hotel!

TripAdvisor users rated this property 5 out of 5

3X within 8 months

scandles (Edmonton, Canada) on Jan 14, 2023

I am a bit late in writing the review. 3 trips: April, Sept., and last week of November. All in 2022. Our 56th trip. There is a reason this resort has so many repeat clients. The staff and the beach keep us coming back! Strongly encourage people to check out Lovers of Sol Palmeras on FB. Dayana is GOLD in guest satisfaction. Have a question or complaint, go see this vibrant, knowledgeable young woman who is multilingual. She pays close attention to details. As usual from the bellmen, reception, guest satisfaction, restaurants, lobby bar, beach bar, pool bar, buffet, gym, dinner reservations, entertainment and towels... the staff at Sol Palmeras understands what service with a smile means. Thanks to all for making another memorable holiday! Already planning the next trip.

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