TripAdvisor Traveler Rating

We move from a so-called 5 * hotel to here because of poor service and it’s the best decision we’ve made. Highly recommended, great service and fantastic hospitality. Staff very friendly and accommodating

Nice clean rooms Beach was clean and room for everyone Small but well-built resort Fun shows and activities at evening Food and variety of meals was decent Animation was nice. Special Thank you to Osviel for taking care of us and his good energy. I would suggest trying to have a variety of playlists and have music from 10-6 at the pool.

So I don't think I'm the fussiest person on the planet. Make the most of things. Look from others perspective etc. The beach here is beautiful, just watch for the odd jellyfish. The animation team are really motivating and hard working. Not my thing but I can see how hard they work. Liset who books the 'specialist' meals is so very lovely and helpful. Our trip to Havana was beyond expectation. Our room was 'ish' 2 big beds which we pushed together. Cleaning staff who are friendly and helpful. Although towel and linen change was scarce. Our ac kept cutting out and the toilet smelt of sewerage most days. We were offered a room change to somewhere noisy or looking at a car park. In the main the staff are lovely people. The food however was awful. Same virtually every night and became depressing to have to go and eat. Tasteless and poor. Even the specialist meals were revamped and made to look more expensive on the plate. They often ran out of chips at the pool bar, cola every few days, beer on occasion or it was too warm. I've tried to be fair this beautiful country is not without its hardships but having visited before it felt like food was very much reused and ill thought out to offer different meals. Clearly on a budget which surprised me because of the rating it receives on here

Lovely resort, with really lovely service. The rooms were clean and tidy. The beach was clean and the sand white. There was a good availability of food and entertainment nearly every night. Really lovely cocktails and iced coffee

I will start with the positives, it won't take long. The staff are Wonderful, lovely & Friendly.... This hotel is let down big time by the repetitive food and bland drink, which aren't available in all bars...The beach shack has lovely lemonade which u cannot get at any the other bars or Speciality restaurant. The food is extremely repetitive, the same every single day for lunch & dinner no sauces for any the beef or chicken dishes, bland rice's no seasonings also no condiments on tables. The lobby bar runs out of Pina Coladas early on in the evening. Beers are large bottles so ur getting flat beer if your not 1st to the bottle! The rooms are in need of a good scrub and a paint job required the scuffs are everywhere and for the price we've paid to get here, beds are really comfy though... The entertainment staff are also great and when it rains keeps everyone entertained with games & laughter, they work really hard. For a Melia Group Hotel they should be ashamed of themselves!! Ps if your on your way bring plenty and I mean plenty of mosquito ?? repellent including plug inside for your room. Beach is amazing too.