Wow. It started the minute we arrived when the hotel reception decided that their Cuban friends where more important than checking us into our room. Finally checked in, we made it to our room that just felt dirty. Topped off when we had to lift the cover on the toilet tank to flush. What, no handle? The grounds were a mess, and in need of repair. Paper cups blowing around all day, topped off by cigarette butts and beer caps littered in the sand. Nice to walk on! Onto the rude staff. Again started with reception onto the staff that catered to the Cuban vacationers first, even though we were first in the line. Next, the Mexican restaurant. Inquiring to book, the lady literally laughed in our face and said they were booked up for a week. Really, is that true? Long story short, we were finally able to get a reservation. Stupidly thinking it would be full. There were maybe 30 tables in the restaurant, but only 10 were seated. How can that be, they were full? Saving the best for last. I will not give a name, but the Sunwing Rep. we met to help us NOT resolve an issue, was smelling like booze. I thought no way, maybe it was just the smell in the main reception hall. But a few minutes later, that same person was standing at the bar getting a traveler for the ride home. Bottom line, the property is maybe a 2 star, but the overall rudeness of the staff brought it down to a 1 star. Oops, one last nugget. We stupidly forgot the coveted beach towel in our room at check out, and was told that we had to walk back and retrieve the towels. Ya, like that was going to happen! Sunwing, you need to take off the rose color glasses and properly rate this hotel, so other people do not make the same mistake we made. I'll give this an overall rating of 1.5. Ps. bring ear plugs as you will receive a wake up call at 7am. with the small aircraft flying over the hotel.
Location is perfect.
(Algonquin Highlands, Canada)
Aug 08, 2022
Another wonderful stay at this resort. This is not a new hotel but it is very well kept and very clean. Check in was fast and easy. Front desk is very helpful your entire holiday The gardens are beautiful. The pools are clean with ample lounge chairs. The beach is absolutely beautiful, lots of seating. The food is hot and fresh. The staff here is fantastic and will do anything they can to make sure you are happy. The location is perfect, walk anywhere, the bus is right out the front door. Adults only hotel.