Best Western Plus Carlton Plaza Hotel reviews
TripAdvisor Traveler Rating
1678 TripAdvisor reviews
Silvia BEST Customer Service!
McKenzie D on May 04, 2026
Silvia gave the best customer service ever! She is amazing! I had booked through a booking website and had issues with my booking. Silvia spent hours on the phone helping me get it sorted and emailed me promptly to keep me informed! She was so kind and helpful I appreciated it very much!
Helpful & Friendly Staff Downtown
910oliverp (Kelowna, Canada) on Mar 17, 2026
My family and I were able to walk to all of the shops and sites because of the convenient location. For the times we needed our vehicle, the front desk staff were great about getting our vehicle to us. Will stay again. We recommend!
A bed
Larry T (Nanaimo, Canada) on Jan 23, 2026
Food was good in restaurant,toilet leaked,room was very noisy from street.room was not the one that was advertised for the deal.
Exceptional Service
Joey H on Jan 11, 2026
I don’t typically write reviews. But the gentleman working the front desk at 10pm on Jan 10 went above and beyond to accommodate our family. Much appreciated!!!
Worst coffee of my life
604mitchd (Burnaby, Canada) on Dec 13, 2025
The hotel and staff are good, management cheaps out and gives mop water as coffee, don't mess with a person's first coffee of the day, and theirs went down the toilet where it belonged.