TripAdvisor Traveler Rating

Although downtown Victoria was not exactly party central because a lot of businesses/retail shops/restaurants closed early, the Best Western Plus Carlton Plaza Hotel was a hotel to enjoy. The staff were very welcoming and accommodating and made you feel like an important guest. The rooms were very comfortable, especially the beds. Cool feature was the instant call to the local taxi company with the press of a button. Would definitely book here again if I find myself in downtown Victoria!

Wonderful hotel. Staff were kind to my special-needs daughter. Located right downtown, so if downtown is your primary destination, there is no need to rent a vehicle. Great neighbourhood. Lots of nightlife.

I needed a room for one night between a cruise and a flight and this worked out perfectly, they told me how to get to the bus to the airport and that they didn’t believe that the shuttle was running any more

We had a junior suite with two queen beds and a queen pull out sofa, along with a small kitchen. My mother, her part time caretaker, and myself. So we were able to be in one room and everyone have their own bed. The pull out was comfortable. We were placed between the elevators which helps with my mom so either one was close. Park the car leave the front desk you keys and they took care of the car. Give them 15 minute notice and the car was out front waiting for us. Just pick up the key at the front desk. Loved the location it was easy to get around. Probably the cleanest hotel I have been in, in the past 20 years.

With the exception of 2020- 21, my mum and I have been returning to the Best Western Carlton Plaza for over 15 years, usually for a 2-night visit. The hotel is centrally located and close to so much, from dining to shopping. The location also makes it easy for my mother to go back during the day should she need rest. The rooms are comfortable; we have experienced many of the hotel’s different types of rooms over the years. We didn’t have a microwave this time. The single cup Keurig coffeemaker was new. The refrigerator was of a nice size and worked well. The room # rang a bell when we checked in, but I couldn’t remember why until our second night: we were above the nightclub and it was hopping ??. Other than that, just put in earplugs and all will be well. The hotel itself *is* generally quiet. I have found the staff to always be kind and helpful; this year was no different. Staff wore masks. We also wore ours in the common areas as encouraged. It was good to return to The Ruby as well. We had brunch on one of the mornings. Looking forward to our next visit!