Best Western Plus Carlton Plaza Hotel reviews
TripAdvisor Traveler Rating
1677 TripAdvisor reviews
Helpful & Friendly Staff Downtown
910oliverp (Kelowna, Canada) on Mar 17, 2026
My family and I were able to walk to all of the shops and sites because of the convenient location. For the times we needed our vehicle, the front desk staff were great about getting our vehicle to us. Will stay again. We recommend!
A bed
Larry T (Nanaimo, Canada) on Jan 23, 2026
Food was good in restaurant,toilet leaked,room was very noisy from street.room was not the one that was advertised for the deal.
Exceptional Service
Joey H on Jan 11, 2026
I don’t typically write reviews. But the gentleman working the front desk at 10pm on Jan 10 went above and beyond to accommodate our family. Much appreciated!!!
Worst coffee of my life
604mitchd (Burnaby, Canada) on Dec 13, 2025
The hotel and staff are good, management cheaps out and gives mop water as coffee, don't mess with a person's first coffee of the day, and theirs went down the toilet where it belonged.
nice place clean friendly staff
tracey d (Halifax, United Kingdom) on Nov 03, 2025
stayed here 2 nights on a tour trip, clean friendly quite central in victoria would recommend has a restaurant attached