Best Western Plus Carlton Plaza Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

1580 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great staff here!!

Jugjit G on Feb 01, 2023

This hotel is located right in the heart of downtown Victoria. Great location! The valet service was great and the front desk staff provided exceptional service. We did have an issue with noise the first night, which was promptly addressed the next day with a room move. Loved how they kept checking in on how the stay is going. More hotels need to do this!!

TripAdvisor users rated this property 5 out of 5

Lovely hotel in the heart of Victoria

Mireille B on Jan 24, 2023

Stayed one night to use my free night reward gold member program. Got up graded to king suite with kitchen on 7th floor. Very clean and comfortable room. Bed and pillow were very comfortable. Room was quiet even though we were right by the elevator. Staff was extremely friendly and professional. Walking distance to all the great things to do in downtown Victoria. This Best Western will definitely be our new home away from home when we stay in Victoria. Highly recommend this hotel.

TripAdvisor users rated this property 5 out of 5

Victoria business trip

thecunningham902 (Chilliwack, Canada) on Jan 22, 2023

Loved the valet parking, great service, great restaurants nearby. Room was nice and clean, and cleaned promptly when asked. I would definitely stay here again when travelling to Victoria for business!

TripAdvisor users rated this property 1 out of 5

Very Poor Room Cleanliness

X5728FHkent on Jan 05, 2023

Room Cleanliness a Major issue at this hotel and Ants . Constructive criticism is not taken well by hotel staff, I found communicating with front desk especially difficult. Rooms were re cleaned twice over and still had Cleanliness issues. I was then moved to another room, and again more Cleanliness issues. I will never stay at this hotel ever again.

TripAdvisor users rated this property 5 out of 5

Clean rooms, good location, polite staff

HuziMitthu (Foster City, California) on Jan 04, 2023

Smack in downtown, which is great! Room that was given to us was clean and neat (King + Sofa). Noise insulation from street was also decent. Restrooms were clean and furnished with the basic amenities. The staff was polite and quick. Also thing to note is that parking is Valet and could take 15 minutes or so for them to get your car out. Price paid for the room was slightly higher than expected, but would stay again based on cleanliness and the location.

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