Best Western Plus Carlton Plaza Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.6
  • Location 4.6
  • Rooms 4.3
  • Service 4.6
  • Value 4.3

1677 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Helpful & Friendly Staff Downtown

910oliverp (Kelowna, Canada) on Mar 17, 2026

My family and I were able to walk to all of the shops and sites because of the convenient location. For the times we needed our vehicle, the front desk staff were great about getting our vehicle to us. Will stay again. We recommend!

TripAdvisor users rated this property 3 out of 5

A bed

Larry T (Nanaimo, Canada) on Jan 23, 2026

Food was good in restaurant,toilet leaked,room was very noisy from street.room was not the one that was advertised for the deal.

TripAdvisor users rated this property 5 out of 5

Exceptional Service

Joey H on Jan 11, 2026

I don’t typically write reviews. But the gentleman working the front desk at 10pm on Jan 10 went above and beyond to accommodate our family. Much appreciated!!!

TripAdvisor users rated this property 3 out of 5

Worst coffee of my life

604mitchd (Burnaby, Canada) on Dec 13, 2025

The hotel and staff are good, management cheaps out and gives mop water as coffee, don't mess with a person's first coffee of the day, and theirs went down the toilet where it belonged.

TripAdvisor users rated this property 5 out of 5

nice place clean friendly staff

tracey d (Halifax, United Kingdom) on Nov 03, 2025

stayed here 2 nights on a tour trip, clean friendly quite central in victoria would recommend has a restaurant attached

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