Best Western Plus Carlton Plaza Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

1628 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Missed a couple hours of a big family celebration!

reff2024 (Nanaimo, Canada) on Feb 10, 2024

They would not accept my Visa Debit card. It created a major problem on the day of check-in, which meant I had to miss some of the big family celebration I was in town for! This hotel needs to change to accept Visa Debit cards for reservations, as some like myself, only have a Visa Debit card

TripAdvisor users rated this property 4 out of 5

Pretty good

ycheng5948 (Vancouver, Canada) on Feb 06, 2024

Great location, easy walk to many great downtown places in Victoria. Can tell some stuff are a bit old, but very well-maintained! The windows might be on the thin side… cause the cars are fairly loud out there and it’s not far from the Main Street, which could be a good and bad thing…

TripAdvisor users rated this property 4 out of 5

Great friendly hotel, just a bit noisy!

JamesBCroydon (Croydon, United Kingdom) on Jan 03, 2024

Great stay at this central hotel. Rooms, or suites really are huge and really comfortable. The front desk staff were amazing, all so friendly and helpful, especially Brandon. Only knocked a point off because the noise from the club downstairs is pretty loud, I was able to sleep through it but my husband struggled. Nothing they can do about it, but if you’re a light sleeper perhaps request a room at the other end ofthe hotel!

TripAdvisor users rated this property 5 out of 5

Guest Service Amazing

pgjuniorcurling on Jan 02, 2024

The staff at this hotel is amazing. Not just the front desk but also housekeeping. They were always willing to go above and beyond and will a big smile. It was so refreshing. The property was clean and located in a great location for walking to the harbour. Many restaurants and things to do nearby. You won't be disappointed.

TripAdvisor users rated this property 5 out of 5

Great Service and Amazing Location

Dino B on Dec 19, 2023

Stayed here on business for a night. They upgraded me to an amazing suite and the view was gorgeous. Close to everything. You can walk to most all the things you need and valet is available so you can just unload at the street level and they park your car (for a charge). The hotel staff are great and the hotel is top notch. Not your average Best Western. Looking for a nice place downtown, look no further!

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