Best Western Plus Carlton Plaza Hotel reviews
TripAdvisor Traveler Rating
1676 TripAdvisor reviews
A bed
Larry T (Nanaimo, Canada) on Jan 23, 2026
Food was good in restaurant,toilet leaked,room was very noisy from street.room was not the one that was advertised for the deal.
Exceptional Service
Joey H on Jan 11, 2026
I don’t typically write reviews. But the gentleman working the front desk at 10pm on Jan 10 went above and beyond to accommodate our family. Much appreciated!!!
Worst coffee of my life
604mitchd (Burnaby, Canada) on Dec 13, 2025
The hotel and staff are good, management cheaps out and gives mop water as coffee, don't mess with a person's first coffee of the day, and theirs went down the toilet where it belonged.
nice place clean friendly staff
tracey d (Halifax, United Kingdom) on Nov 03, 2025
stayed here 2 nights on a tour trip, clean friendly quite central in victoria would recommend has a restaurant attached
Clean comfortable stay
951joannej (Derby, United Kingdom) on Aug 17, 2025
Clean comfortable rooms. Only stayed one night, 2 adults & 3 children. Would have been a squeeze for any longer. Staff were fantastic. Valet service no issues. We left an item and they responded quickly to our email and helped us arrange an onward forward delivery. The only downside is north of the hotel is a little run down with drug users / homeless so would avoid that side, if you head towards the water you'll be fine.