Multiple formats policy

The WestJet Multiple Formats Policy was created to meet the needs of our guests with disabilities, by providing alternative formats that complement or replace conventional print and video products used to describe the services provided by WestJet, wherever it is practical to do so. We will update this policy as new technology, products and services are introduced.

Information we provide

WestJet provides guests with disabilities information and documentation in multiple formats regarding the services WestJet provides. All information is offered free of charge, and can be provided in more than one format, if requested, and multiple copies may be requested of any available format. If we are not able to provide the information or documentation you request, we may offer alternate formats, when available and appropriate to do so. However, some information may not be immediately available.

DVDs, CD-ROMs, emails and information on the website containing text and descriptions of graphics that are compatible with text readers and browsers.

Printed publications using a 14-point font size or larger with sans-serif font and good contrast will be used where practical.

Audio recordings of printed documents will be made available upon request within a reasonable time frame.

Safety briefing cards are currently available onboard in English and French and rows are marked with tactile indicators.

WestJet does not currently use video products in our regular operations. This means that captioned (closed or open) film and video, sign language or descriptive video is not available. Considerations for these types of enhancements for future promotional material and any video releases to the general public will consider incorporating this as practicable.

Information Formats available WestJet availability
General public information including business information and financial reports

Website

 

Email

 

Large print

 

CD

 

TTY phone system

Readily2

 

Readily

 

On request1

 

On request1

 

7 days a week 1 p.m. to 4 p.m.
Public information on services provided to guests with disabilities

Website

 

Email

 

Large print

 

CD

 

TTY phone system

Readily2

 

Readily

 

On request1

 

On request

 

7 days a week 1 p.m. to 4 p.m.
Guest’s travel information (e-ticket print out, itinerary, and any other printed information related to the guest’s trip)

Email

 

Large print

 

CD

 

TTY phone system

Readily

 

Readily

 

On request1

 

7 days a week 1 p.m. to 4 p.m.
In-flight (seat-pocket) WestJet magazine N/A N/A
In-flight safety demonstration

No on-board video products

 

Narrative of the Safety Demonstration in a supplemental passenger safety briefing card in large print and Braille

N/A

 

Readily available – on board all aircraft

In-flight safety video

No on-board video products

 

Narrative of the video in a large print format

 

Supplemental passenger safety briefing card in large print and Braille

N/A

 

On request1

 

 

Readily available – on board all aircraft

Annual Report

Website

 

Email

 

Large print

 

CD

Readily

 

Readily

 

On request1

 

On request1

Please contact us toll-free at 1-888-937-8538 for assistance and additional information on the range of services provided to our guests with varying abilities.

1 Available on approximately one week’s notice
2 Jaws enabled