Refund request form

As of November 1st, 2022, the below COVID-19 refund request form will be deactivated. Guests looking to discuss a refund due to other circumstances are required to contact us.

For any WestJet-initiated cancellation or schedule change, where the schedule change was greater than 90 minutes or one or more stops were added, guests are eligible for a refund to original form of payment if desired.

This form applies to guests with air only bookings. WestJet Vacations and Group bookings will continue to follow the process already established and cannot be requested with this form.

Please list all guests on your booking and submit one form only per booking.

A notification will be sent to you by email once the refund transaction has been completed. Refunds can only be processed to the form of payment used to make the original reservation.

* Required fields

SUCCESS

Thank you

Success! We received your request and will reply by email once the refund transaction has been reviewed. We will be processing all requests in the order in which they are received. We appreciate your patience as we work through the requests

Our system is temporarily unavailable and we are unable to submit your information. Please try again later.

Sorry about this

Oops! Your request has hit some turbulence and cannot be processed. If it’s a technical issue, we’ll be on it, but we’ll need a little time. Please try again later.

Required Information

Have you previously received a refund from a chargeback dispute submission to your credit card issuing bank?

Yes – You do not qualify for a refund directly from WestJet
No – Please continue with request

Do you currently have a chargeback dispute in-progress with your credit card issuing bank?

Yes - Please continue to work with your issuing bank
No – Please continue with request

Did you originally book through a travel agent, a third-party points program, or on a third-party website?

Yes – Please contact your original booking source to discuss your refund options
No – Please continue with request

Reservation information

First name

Last name

Email address

Reservation code

Departure date

We are processing requests for refunds on past departure dates only at this time. Visit Manage Trips to modify a future flight.

Origin

Destination

Phone number

Account Information

Account holder first name

Account holder last name

WestJet Rewards ID

Forgot your WestJet Rewards ID?

Email address

Phone number

Additional guests – include all listed on the booking

Guest 2

Guest 2-First name

Optional

Guest 2-Last name

Optional

Guest 2-Email address

Optional

Guest 2-WestJet Rewards ID

Optional

Guest 3

Guest 3-First name

Optional

Guest 3-Last name

Optional

Guest 3-Email address

Optional

Guest 3-WestJet Rewards ID

Optional

Guest 4

Guest 4-First name

Optional

Guest 4-Last name

Optional

Guest 4-Email address

Optional

Guest 4-WestJet Rewards ID

Optional

Guest 5

Guest 5-First name

Optional

Guest 5-Last name

Optional

Guest 5-Email address

Optional

Guest 5-WestJet Rewards ID

Optional

Guest 6

Guest 6-First name

Optional

Guest 6-Last name

Optional

Guest 6-Email address

Optional

Geust 6-WestJet Rewards ID

Optional

Guest 7

Guest 7-First name

Optional

Guest 7-Last name

Optional

Guest 7-Email address

Optional

Guest 7-WestJet Rewards ID

Optional

Guest 8

Guest 8-First name

Optional

Guest 8-Last name

Optional

Guest 8-Email address

Optional

Guest 8-WestJet Rewards ID

Optional

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