COVID 19 | Coronavirus

We continue to provide safe and flexible travel options within Canada and are beginning to add back select international destinations.

Whether we are flying or not, we are always here for our guests. During this time, we are doing everything we can to accommodate your changing travel needs. We continue to ensure our aircraft meet the highest safety and health standards and we’ve added COVID-19 insurance coverage so you’ll be taken care of as you travel.

We are ready to fly when you are.

Safety

Safety has and continues to be our top priority. 

We’ve enhanced cleaning and we’ve added new policies for boarding, face masks and service on board to keep you safe as you travel.

Schedule

We've increased the frequency to all 38 Canadian cities we serve and are adding back previously suspended routes, including select international destinations.

Flexibility

There’s no fee to change or cancel your flight.

We’ve relaxed our change/cancel policies so you can change your mind about existing and future travel with WestJet.

Entry requirements

Check your destination before you book to ensure that you meet entry requirements and know what to expect on the day you travel.

Rewards

As travel is affected by COVID-19, we’ve made some changes so when you return to flying, your WestJet Rewards will be waiting for you.

News

Our latest news and announcements, including schedule and corporate updates.

Statement on seat distancing

Flexible change or cancellation

There’s no fee to change or cancel  flights booked before December 31. 

 
Change/cancel flights online   Flexible change/cancel policy

 If you are unable to cancel your flight online, please use this form. 

The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.

WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply. For bookings after August 4, protect your vacation with the Travel Protection Plan. To request cancellation of a WestJet Vacations package, please contact us directly.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Speed up your arrival process in Canada

Use the ArriveCan app and spend less time with border and public health officers.

Your safety with WestJet Vacations

We’ve made changes to our business to ensure your safety and peace of mind at every step of your travel journey.

Learn more about what to expect on your vacation.

Travelling with one of our partner airlines?

Our global partners are working diligently to provide guests with the most up-to-date information. Find out more:

Delta
Air France
Qantas
Aeromexico

Travel help and resources

NOTICE: Affected WestJet Flights

Find out more regarding WestJet's latest Coronavirus (COVID-19) operational updates here.

See updates

Frequently asked questions

On June 9, we released our Safety Above All program and have been educating governments and guests on the investments and enhancements our airline has been making to ensure the safest travel journey.   

As a global airline in a global sector, we are committed to ensuring our protocols are consistent with the best practices and advice available to us from around the world.  This is why we are adopting the IATA’s guidance for global aviation health and safety and implementing its recommendations with respect to seat distancing effective July 1, 2020.

IATA’s guidance supports the removal of seat distancing as the following protections are provided in the cabin:

  • The installation of HEPA filters to help clean recirculated air (all WestJet aircraft are equipped with HEPA filters and fresh air is introduced every 2-3 minutes)
  • The physical barrier of seat backs
  • The direction of airflow from ceiling to floor reduces the forward and backward movement of air

 

Statement on seat distancing

See what we’re doing to keep you safe

We understand that not everyone has the same comfort levels when it comes to travel. In recognition of this, we have reassessed our policy to incorporate the following changes to give comfort to those who are concerned: 

  1. See what seats are selected: At the 24-hour mark prior to departure, you can go to Manage trips and use your reservation code to see what seats are selected and select or change your seat. *Note that flight loads are dynamic and not guaranteed until ten minutes prior to departure;
  2. Cancel or rebook with no penalty: Should you not be comfortable flying on that flight, trips can be rebooked within a three-day time period at no cost or the fare will be refunded to voucher for the full value of the flight;
  3. Flexibility on board: Once on board the aircraft we are making every effort to avoid seating our guests next to each other should the aircraft flight load allow for it. 

As a reminder, we have extended our vouchers so that they can be used for up to 24 months. 

We’ve relaxed our cancellation policy for all fare types, including Basic, so you can change or cancel your flight one time, without a fee. 

COVID change/cancel policy Change/cancel flights online

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, you will need contact them directly to change or cancel your flight or vacation. 

The full value of your flight will be credited to a WestJet travel bank, valid for 24 months from the date your flight was cancelled. If you prefer a refund to original form of payment, we will provide information about when that can be requested at a later date. 

Travel bank FAQs

Our policies for pet travel have not changed with COVID. Check out whether your furry friend can travel with you in the cabin, as checked animals or on their own as cargo in our travelling options for pets.



Did you find what you were looking for?

Glad we could help!

Thank you for your feedback.