If you’re looking for more information on our complaints procedures or would like to provide feedback about your experience, please visit our Contact us page.
An Online Dispute Resolution platform has been set up by the European Commission, which provides access to alternative dispute resolution (ADR). Please note, WestJet is not currently subscribed to an approved ADR, therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.
You can contact the relevant national enforcement body for aviation in the country from which your flight departed:
In line with guidelines set out by the European Air Passengers Rights Regulation (261/2004), you may be entitled to Delay between three and four hours for an interruption in your travel plans. Delay between three and four hours amounts are based on the length of the delay and the distance of the flight, to a maximum of 600€ (or the cash equivalent in CAD or USD). Flights departing the European Union (EU) which are delayed may qualify for the following Delay between three and four hours values:
If you’re travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly.