European flight and service disruptions

If you’re looking for more information on our complaints procedures or would like to provide feedback about your experience, please visit our Contact us page.

An Online Dispute Resolution platform has been set up by the European Commission, which provides access to alternative dispute resolution (ADR). Please note, WestJet is not currently subscribed to an approved ADR, therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

You can contact the relevant national enforcement body for aviation in the country from which your flight departed:  

France: Directorate General for Civil Aviation

UK: Civil Aviation Authority

Spain: General Directorate of Civil Aviation of Spain

Ireland: Commission for Aviation Regulation

Italy: Ente Nazionale per l’Aviazione Civile (ENAC)

If you haven’t yet had the opportunity to provide us your feedback, please contact us