Coco Key Hotel and Water Park Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3681 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    We enjoyed ourselves.

    Reviewed by fancyf2021() on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Myself and two kids stayed here for 5 nights and we enjoyed ourselves. I was very very very nervous after reading the bad reviews. We landed 9:00am Wednesday and I was nervous about having to wait long to check in with two kids. Got breakfast down the street at Waffle House and walked down to the hotel. EVERYTHING is walking distance (food wise) which was great. Really didn’t need a rental car. We got to the hotel around 11:30am and a room was ready for us to check in which we were happy about. Kids got to enjoy the water park all day! Resort fee wasn’t outrageous and I was informed at the desk due to COVID room cleaning would have to be reserved in 24hrs advance. I wasn’t upset about it as I bought my own disinfectant spray and wipes, really didn’t want people coming in and out of our room with covid anyway. Room was clean as I checked beds and they were fine. Not a 5 star hotel and I feel many of the horrible reviews they must’ve been expecting one. Did not see any bugs in the rooms or mold or dust. The room was not super modern and did not have insane amenities but my kids did not care they barely wanted to be in the room. Water park was fun for them and I enjoyed the Tiki Bar. Drink were affordable. Only ate the breakfast buffet one time and it was great. Took the shuttle to Universal twice which was a help. Only thing is there is no shuttle to Disney so you will have to take a ride share of taxi service which will be no less than $30 each way so be prepared for that if you are not. Heard someone next to me complaining g about a resort fee but they resort fee was not outrageous. For the water park alone it was worth it to me. We will be back again during our next visit to Orlando :)

    I had a really good time!

    Reviewed by lynne222021(Ellenwood, Georgia) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel was really fun! I had a really nice room. Everything was conveniently close to the hotel. This hotel had plenty of things to do and a lot of variety. I would go back again when I have the chance to!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Family friendly hotel

    Reviewed by oshyiana(Chicago, Illinois) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I stayed at this hotel for 4 days and it was very budget friendly hotel. The staff was nice and the water park was great. The breakfast was ok,14.00 for adults and children eats free under 12. The cons due to coronavirus the housekeeper don't clean the rooms. And for me I don't want to be on a vacation and have to clean up my own room.

    budget friendly

    Reviewed by Latoya G() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I stayed at this hotel and the hotel was a nice budget friendly hotel. What I did not like is that due to coronavirus the housekeeper don't clean your room. I was told by management that they could give us towels but we had to clean our on room. I don't no any one who wants to go on vacation and have to clean up there on room. By side that the hotel was ok friendly people and nice food.

    The only good thing is the water park.

    Reviewed by Alix5518(Hastings, Florida) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The ONLY thing going for them is their water park. We booked directly with the hotel’s reservation center. They gave me a GRAND total of $575 for 2 nights. I requested an early check in and a late check out. When I get there they told me I had a remaining balance of $95, when I asked then explained it’s the resort fees and parking, sure fine, not a problem. They should of had better communication. When we arrived at our room after check out I noticed the room wasn’t really cleaned well. There was hardened tooth paste on the sink counter, a piece of someone’s fake eye lash on the door, and food stains on the sofa. I tried calling front desk but no one answered. At this point I’m just ready to enjoy time with my family. I had to ask twice for extra towels. The food at this place is absolutely disgusting, don’t waste your money eating here. Drinks are meh nothing special but pretty expensive however that’s expected it’s a hotel after all. The staff is friendly and the life guards are great. My son had a great time at the pool, water park and the arcade. I wanted to book here because I wasn’t expecting to have to leave, I thought hey there’s food and a bar It’ll be fine, nope! Definitely plan to go out and eat! When the day of check out came, the housekeepers twice came to our door (because of covid they aren’t allowed to service the rooms unless you ask 24 hours in advance also something reservations didn’t inform us about.) we let front desk know but still the housekeepers came back. Poor communication, not really good food, needs improvement in getting rooms ready for guest, and uncomfortable beds. My 8 year old even complained and was ready to go home. It’s a shame because we had a great time at the water park and arcade. I wish we’d want to come back honestly but they need to make serious improvements! My family from Chicago stayed here when they visited last year so I thought why not. However, they really didn’t hang around the hotel like we wanted to.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-2

    Value

    Value-2