TripAdvisor Traveler Rating

We have been to this resort before and we really like it and the city of Mazatlan in which it is located. When we arrived we were greeted by the very friendly bell staff who helped us with our bags so we could check in. Check in was a breeze with no line and they allowed us to check in early!! This was so nice after a long flight. Our room was just beautiful and spacious. Although we had ocean view we had a great view of the ocean and the pool. The room was always kept extremely clean and housekeeping were very friendly as well! The only thing we missed was having a fridge in the room, but not a big deal. The food is Very Good here. 1 buffet and 3 restaurants in the evening. You only need to make a reservation for 1 restaurant which you can do any time of day. In fact we went once without a reservation and got in. Also a beach restaurant which has really good food as well. Unfortunately they dont have chicken wings any more, that was missed. They were so good!! Please bring them back(: To mention they also have a little shop were you can get free water pop sandwiches ect. Very convenient. The service in all the resturants and bars is outstanding ( as is the whole resort) you could not ask for better. My husband has celiacs disease therefore cannot have gluten. All staff were very aware of this and asked us even before we sat down about allergies. We'll done!!! We did have a problem at the sister resort about the gluten allergy which was not handled well. I did reach out to management and was happy with the way it was handled in the end. I also will mention there is an up charge usually for steak and it was almost double of what it was the previous year. Other wise very happy with the food. They have two pools and loungers with shade on the beach. We usually always were on the beach and did not have trouble finding chairs. There always seemed to be space at the pool as well although the prime spots were nabbed early. There were never any really drunk obnoxious people, or music blasting which we appreciate. The only disappointing thing was twice when we went in the afternoon they had run out of towels. Mazatland is beautiful, I encourage you to get off the resort and explore! Didi is like Uber, very inexpensive. Pueblo bonito has free passes to the aquarium, alot if not all of the animals mammals are rescued. Very neat place! And free! We also took a food tour and went to stone island. Dont do stone island as a tour do it yourself so cheap! Also there is a free shuttle to their sister resort. It is very nice and quite a bit larger. It is out of town, but only a 15 min or so bus ride. I love this place because it is on the smaller side, large clean rooms, excellent resturants, phenomenal staff and its right in town so its easy to explore. We felt Extremely safe at the resort and in town. I would highly recommend and we will be back!!

We had an amazing time as usual. this is my absolute favorite destination and we love the staff so much. Patty the front desk manager goes above and beyond to make our stay absolutely perfect.

This was my 4th stay at Pueblo Bonito Mazatlan, I keep coming back for a reason! The resort is lovely, rooms are clean and spacious, lobby and outside areas are well maintained, food is great, and the staff are second to none! So accommodating, friendly and welcoming! Special shout outs to: Pedro, Enrique, Gonzalo, Isai, Gilberto, Guadeloupe, Geouani, Freddi, Aaron, Sofia, Oscar, Juan, Alberto, Antonio, Jesus, Alejandro, Guillermo, Melani, Aerlie, and so many others - sorry if I missed you!! We have recommended this place to many people and will definitely return again!

Great location! Right on the beach. Outside of busy beaches downtown

The website for Pueblo Bonito Mazatlan does not correctly describe the resort. There are not 5 restaurants. There are physically 3 restaurants. The buffet, Paloma becomes-Pescados - Asian Fusion for dinner. There is a picture of what Pescados used to look like on the website along with a menu. Both are not a true representation of what Pescados is now. The food is barely edible in our opinion. One dish I did try had a 225 peso upcharge for shrimp! The picture of Cilantro’s is not what the restaurant Cilantro’s looks like at the PB Mazatlan. The menu is also not correct. Angelo’s has been a staple in Mazatlan for a number of years and was very nice to dine in. The room had a coffee maker but no coffee. If you wanted coffee for the machine it was 30 pesos. No bottled water in the room. You had to ask for bottled water at the bar. No refrigerator in the room and you could not rent one from the resort. There are 2 pools but no swim up bars . The bar near each pool is stand alone. There is only a very small lounge in Cilantro’s. 4 small round tables. The tv in this area is the only tv other than in your room. No theme nights as no buffet for dinner. No entertainment. No turn down service. Shuttle service to PB Emerald Bay is not available between 1:30-4:30. Rules vary depending on who you are talking to. The staff are wonderful and the resort itself is very nice. Unfortunately there is only one set of elevators so if your room is at the other end of the resort you either have to walk down stairs to the ground floor and than walk across the grounds to the restaurants or walk approximately 800 steps to take the elevator. We have been to many hotels in Mazatlan and this one was very disappointing. We will not be coming back to this resort.