Doubletree at the Entrance to Universal reviews
TripAdvisor Traveler Rating
2791 TripAdvisor reviews
Service with Jim
Rakotomamonjy C on Aug 12, 2026
Jim was absolutely amazing! From the moment we arrived, he was incredibly friendly, attentive, professional, and welcoming. He went above and beyond to make sure everything was perfect and made our experience even more enjoyable. Honestly, one of the best servers we’ve had! Jim’s positive energy and genuine kindness really stood out. He deserves all the praise for his outstanding service. We will definitely be coming back — and hopefully we’ll get Jim again!
Great Experience
Odyssey64005640732 on Aug 11, 2026
Great experience! Spencer the Guest Ambassador helped us get a good deal for our next trip !
Carlos was amazing
Maxine M on Aug 11, 2026
He was great friendly and told me about all the greate things yiu have here Carlos was amazing,!!!
Great experience. Thank you Carlos!
Tavares H on Aug 11, 2026
I was the DJ for the Williams family reunion. Carlos (bellman) was extremely helpful, generous and did it with a smile! Really enjoyed my stay and thank you once again Carlos!
Grand Experience
Martha W (Birmingham, Alabama) on Aug 10, 2026
Customer service from the beginning of the stay was excellent. Caitlin was very kind to me. I am 72 don't walk very well or far. She helped me several times the to the pizza and more. Breakfast was great experience Marie and Gabby went out of the way to make me comfortable. There maids were nice It Was GREAT Experience