TripAdvisor Traveler Rating

We picked this hotel because it was right outside Universal Studios. We arrived early and they were able to accommodate us with our room, which included hot cookies and bottled water. The staff was very friendly. The room was clean and stocked with towels every day. We didn't use any amenities, since we were at the park the whole time. It was conveniently located near many restaurants for dinner. Parking was easy, but unfortunately, there was a daily fee. We definitely would stay again

Roaches, Three Rooms, and an Absolute Nightmare at DoubleTree Orlando One of the worst hotel experiences I’ve ever had. After a long day working a trade show, I discovered ROACHES in my villa. Unable to reach anyone by phone or online chat, I had to walk through pouring rain to the lobby at midnight. I was downgraded from a king suite with a wet bar to a two-queen room in the tower. I then had to haul all my belongings through the rain, past a hot exhaust fan blasting my face and through a cloud of gnats. Their idea of compensation? A parking refund. I DON’T EVEN HAVE A CAR! The laundry room soap dispenser also took my money without dispensing soap. They offered a $5 credit, which was meaningless since my company would receive the reimbursement. But here’s the unbelievable part: The following day, I returned to my SECOND room to find it completely torn apart! Mattresses standing upright, bed frames dismantled, and everything left in disarray. No warning, no explanation, and nobody bothered to notify me. So now I’m being moved into a THIRD ROOM, and I actually had to BEG for an upgrade. They finally gave me a junior suite. Whoop-de-doo! I was checking out the very next day anyway. Three rooms, cockroaches, terrible communication, and absolutely no consideration for a paying guest. All I wanted after long days of work was a clean, comfortable room to sleep in. Instead, I spent my stay dealing with one ridiculous problem after another. Absolutely unacceptable for a Hilton-branded property. Never again.

The waiter Jim was super awesome and the hotel experience was great. Only thing is thr elevators need to be functioning, only 1 elevator.

Niackemisia help me today and was very helpful

The overall experience was great. I had a great view from my room. The rooms are a bit old and need updates. Nickem Sia at the Cafe restaurant was very friendly and helpful! Love good customer service!