TripAdvisor Traveler Rating

This was our first time at the Swan resort - although we have stayed at the Dolphin previously. We requested a quiet room and it was just that - beautifully quiet. We were given bottled water daily and the rooms were clean. The shop and cafe were well stocked. We also enjoyed using the gym daily. The location cannot be beaten. A ten minute walk to Epcot, 15 to Hollywood studios and a short bus ride to the other parks. We followed our stay with another 5 nights at Wilderness Lodge, which compared to the Swan was a real disappointment. We will be back to the Swan in future!

We had a fabulous stay, stayed for 12 nights. Perfect view, beds comfy, location can’t be beaten. What more could you ask for. Free parking would be welcome but still beats most places. We will definitely be back!

We stayed at the Swan hotel as a family of 4 for 10nights in May 2026, and couldn't fault our stay at all. The hotel location is amazing, and having access to some of the deluxe resort perks such as early entry were a big pull and bonus. Epcot is within a 12 minute walk, Hollywood studios is within walking distance and the boat and bus links to all the parks are fantastic. The family rooms gave us ample space, with good sized bathrooms. The cafe on site was perfect to grab a breakfast, and the breakfast served in the restaurant was of excellent quality. Great bar on site as well as access to all the facilities at the Dolphin hotel. I wouldn’t hesitate to recommend this hotel to any family or friends, and we hope to return soon.

Title: Avoid at All Costs – Severe Maintenance Issues, Indifferent Service, and Terrible Dining Rating: 1/5 Stars I am currently staying at the Walt Disney World Swan Hotel, and this has been one of the most disappointing hotel experiences I have ever had. For a property charging premium rates, the level of service, maintenance, and overall management is completely unacceptable. Room & Facility Failures Despite staying in a "refurbished" room, the maintenance standards are shockingly poor: * Inoperable Fixtures: The patio doors are virtually impossible to open, and turning the shower controls requires extreme physical effort. * Missing Essentials: Upon arrival, the wall-mounted shower dispensers were completely empty. * Broken Amenities: The ice machine on our floor was out of order, and the room telephone does not work at all. * Unresponsive Service: I made multiple attempts to contact front desk and guest services to get these basic issues resolved, but every single request went unheeded. Ambivalent Staff & Absent Leadership The staff here appears poorly trained, completely ambivalent, and utterly disinterested in hospitality. There is zero effort made to accommodate basic guest requests. Worse yet, hotel leadership shows absolutely no interest in guest recovery or resolving legitimate complaints. When management ignores failing infrastructure and frustrated guests, it speaks volumes about the culture of the property. Dining Disaster at The Fountain (Dolphin Hotel) The decline in quality extends directly to the dining options. We ate at The Fountain restaurant at the neighboring Dolphin Hotel, and it has taken a massive turn downhill: * Exorbitant Prices, Subpar Food: The prices are extremely high for what amounts to poorly prepared, cold food served in tiny portions. * Inedible Quality: I ordered the fried chicken sandwich, which was ridiculously "woody," tough, and completely inedible. Final Verdict Between the broken room features, indifferent personnel, completely absent service recovery, and terrible food value, staying here has been an exercise in constant frustration. Save your money and peace of mind—I highly recommend avoiding these properties at all costs.

We had our second stay at the Swan in late July. In March, we stayed at the Dolphin. Both great. I love the smaller feel of the Swan, and their rooms are so nice. The lobby smells amazing. The bath and body products are a delight. (The Dolphin’s have a manly scent.) Wonderful service and housekeeping everyday. My 10 year old loves the Grotto pool. We haven’t ordered poolside service but have enjoyed the restaurant over by the Grotto pool a few times. We were traveling with friends. We had separate reservations and check in days and the hotel honored my request for our rooms to be placed near each other. 3 doors down. Got upgraded to a balcony with a view of the boat path to HS. Our room overlooked a little courtyard with fairy lights in the trees - So peaceful and beautiful. We were on 5th floor and could see a lot of the Epcot fireworks. Location can’t be beat for going over and dining at the Beach Club. We love to take the boat to HS and resort hop using the busses there. So fun to walk along the Boardwalk and ride the skyliner to enjoy the dining at the Riviera. Something I consider staying at other Disney resorts, but the price point of the Swan, the location, the atmosphere, and service can’t be beat. The only downside is their quick service dining is not great- limited options and pricey. However, there’s a new quick service location opening on the Boardwalk soon so hopefully it has good variety and kid’s meals.