TripAdvisor Traveler Rating

As both a business owner and a resident owner with TAFER, I don’t write this review to complain—I write it because I genuinely want Garza Blanca Los Cabos to succeed. I’ve stayed at Garza Blanca Puerto Vallarta, where the service was exceptional and truly reflected a five-diamond experience. Unfortunately, our experience in Cabo was the complete opposite. From the moment we arrived, the service consistently fell short. * We were told we’d receive a text when our room was ready, but no message ever came. * We had to call maintenance four separate times: * The bidet in one room didn’t work. * The bedroom door wouldn’t lock. * The main living area’s air conditioning wasn’t functioning properly. *The kitchen sink was so loose it was almost falling off when touched. * We ordered room service, and our food arrived cold. The smoothies had completely separated and were undrinkable. When we called, the only response was that they would “let the kitchen know.” No one offered to remake the meal or replace it with fresh, hot food. * My husband became ill after dining at NOI. When we informed the staff, the only response we received was, “Sorry.” There was no follow-up, concern, or effort to investigate what happened. * Our dinner reservations were also mishandled. I had screenshots confirming what was originally booked, yet two of our three reservations were incorrect. One was scheduled for the wrong time and wrong number of guests, and another had the incorrect guest count as well. The most disappointing part was bringing friends with us after speaking so highly of Garza Blanca based on our previous experiences. Instead of showing them the luxury service we’ve enjoyed in Puerto Vallarta, we were embarrassed by the number of issues we encountered. Beautiful resorts are easy to build. Five-diamond service is what creates loyal guests. Unfortunately, this stay did not reflect the level of hospitality that Garza Blanca is known for. My hope is that management views this as constructive feedback. Every issue listed above could have been turned into a positive experience with proactive service and follow-through. I truly hope improvements are made because we’ve always loved the Garza Blanca brand and would like to feel confident recommending it again.

1 Star I am extremely disappointed with our experience at Garza Blanca Los Cabos. After a long day of traveling, the last thing any guest wants is to arrive at a luxury resort and feel unwelcome. First impressions are everything, and unfortunately ours was terrible. From the moment we arrived, we were not greeted with the warmth, hospitality, or professionalism you would expect from a five-star resort. The reception staff came across as rude and indifferent, making us feel like we were an inconvenience rather than valued guests. What made the situation even worse was how management handled our concerns. We spoke with several employees, hoping someone would acknowledge our experience and make it right, but nothing was done. When we met with the front desk manager, Jose Luis, instead of listening or apologizing, he immediately questioned my honesty. He told me he would review the surveillance cameras to see how we were greeted, implying that I was lying about my experience. Later, when my husband tried to address the issue, he was essentially told that I was lying. As paying guests who spent a significant amount of money on this vacation, we expected to be treated with respect. Instead, our concerns were dismissed, we were made to feel like our experience didn’t matter, and no effort was made to restore our confidence or make us feel welcome. Hospitality isn’t just about beautiful rooms and amenities—it’s about how you make your guests feel. Unfortunately, Garza Blanca Los Cabos failed in that regard. The lack of empathy, accountability, and professionalism from the reception team and management completely overshadowed what should have been a relaxing family vacation. I hope the resort takes guest feedback more seriously in the future because no one should spend thousands of dollars only to be made to feel unwelcome and accused of being dishonest when expressing legitimate concerns.

We stayed here for Spring Break and it wasn’t busy at all. Never a problem finding a spot around one of the many pools, but if you looked early afternoon, it might be have been at one of the farther back pools. Servers were quick and attentive. Food at the restaurants was anywhere from good to great. We stayed in one of the 3-bedroom oceanfront penthouses - definitely the nicest hotel “room” we’ve ever had!!! Gorgeous huge balcony and hot tub views. Ask for a room in the wing on the right side (as you’re looking in from the ocean) - you’ll have views to the right and the left down the beach! Also included with that room is private dinner in your room prepared by 2 chefs - so much fun!!

We recently returned from a May stay at Garza Blanca Los Cabos, and overall it was another beautiful and memorable visit for my parents' 70th birthday and all their grandkids. The resort continues to stand out for its stunning setting, high-quality food, excellent drinks, and some truly exceptional staff who made our trip feel special. We opted for the all-inclusive option. The property itself is immaculate—truly one of the cleanest resorts we’ve stayed at. Rooms were spotless, and the linens and towels felt high-end and very comfortable. We stayed in a two-bedroom suite and comfortable. Across the resort, food and drinks were generally excellent, with several standout dishes worth highlighting. At Blanca Blue, the tuna sashimi was a favorite, and the tableside guacamole was always a fun touch. The beef filet was excellent as well. Other standouts included the coffee mousse. Overall, this restaurant consistently delivered beautiful presentation and quality execution. At the Food Truck, the burger was surprisingly good and satisfying. The shrimp and fish tacos were solid, and the guacamole was fresh and well-made. The ceviche-style dishes leaned heavily in sauce, but there were still enjoyable casual bites for poolside dining. At the pool, the tuna sashimi and octopus tostada were definite highlights—fresh and flavorful. The fries were consistently good, and the macaroni with pomodoro was a nice option. Overall, the poolside menu had a mix of hits that worked well for a relaxed day. Delivering food poolside is the best! At Hiroshi, the dining experience was a standout. The crispy rice croutons were excellent, and the kampachi, along with the nigiri selection (especially everything except ikura), was fresh and beautifully prepared. The mango special roll (soy paper) was a highlight, and the matcha breeze cocktail was exceptional. Andres helped create an unforgettable birthday experience with service that went above and beyond. He was the best server we had during our trip! At NOI, the beef carpaccio was excellent, and the mussels were another highlight. The ossobuco was flavorful and well-executed, though very large and quite heavy. The squid ink pasta was enjoyable but more moderate compared to other dishes. The pizzas, especially the margherita, were consistently good. Pistachio gelato stood out as a great finish. A little tip - you can order half portions of pasta to try a little bit of everything. At The Rooftop, the beetroot carpaccio and tuna poke were absolute must-orders—fresh, flavorful, and memorable. The onion rings were a bit heavy on batter. Drinks and energy at the rooftop continued to be a highlight of the trip. At the Steakhouse, the tableside Caesar salad was excellent and a great experience. The dry-aged steak was very good and cooked well. The steak tartare was slightly on the saltier side, and the crab cake leaned heavier on batter than expected. A huge part of what made this trip so memorable was the staff: At Blanca Blue, Alexis provided warm and attentive service. At NOI, Jamie stood out for being incredibly attentive—especially impressive given our large group, with everything arriving timely and well-coordinated. At Hiroshi, Andres was exceptional. We were celebrating a birthday, and he truly created one of the most memorable dining experiences of the entire trip with above-and-beyond service. The attention to detail and care made it unforgettable. He was the sweetest! At the Steakhouse, Alonso was kind and professional, though he seemed to be managing multiple large tables at once, which may point to staffing being stretched at times compared to our previous visit. The rooftop team—Ruben, Ricardo, and Paecheco—were the absolute superheroes of the trip. I gave them a playful “mission” for birthday shots every hour, and they fully delivered and then some. Alan and Diego at the rooftop bar also made excellent, creative drinks and added to the fun atmosphere. At Blanca Blue breakfast, Francesco, Alan, and Miguel were consistently friendly, welcoming, and made every morning feel easy and enjoyable. At the family pool, Aaron and Gilberto were attentive, friendly, and always made sure we were taken care of throughout the day. That said, there were a few operational areas that felt different from our previous visit. Some of the smaller luxury touches that typically make the experience feel more seamless seemed more monetized at this hotel. Check-out was also less smooth than expected, as communication felt a bit distracted and slow at times. Additionally, there was no real walkthrough of resort amenities upon arrival—just a brief overview of pools and restaurant locations, which made things less intuitive at the start of the stay. We were not even told the room service menu was on the TV, which I only had prior knowledge from reading reviews. We also weren’t fans of the timeshare-style approach at check-in. The concierge presence felt a bit overwhelming immediately after arrival, which took away from what is otherwise a beautiful welcome into the property. Overall, Garza Blanca Los Cabos still delivers an exceptional luxury experience with outstanding food and drinks, beautiful facilities, and some of the best hospitality staff we’ve encountered.

We have just returned from a wonderful stay at Garza Blanca and we are already planning our trip back. We booked a three bedroom ocean front unit and were given access to the best Butlers in the business: Omar and Leo. Together, they both made our stay so special, catering to our every whim and answering every question. They were professional, prompt, knowledgeable, kind, and we could not have enjoyed our trip as thoroughly without them. We experienced a formula shortage during our trip and Omar helped us locate baby formula when we did not know how to navigate the online ordering system for groceries, ensuring our baby had adequate milk during our trip. Leo was helpful in coordinating extras during our trip, including our wine tasting and activities for our kids. Our daughter was intrigued and enjoyed all the activities offered for children via the Kids Club, made possible by Omar and Leo. They left a special gift in our room upon our departure that we will never forget, I wont share in case someone else wants to be surprised too! Overall, everything was incredible, and made even better by these two individuals. Thank you so much to Omar and Leo for making this the best family trip I could have imagined. Our room was beautiful and well appointed. We are thankful to the cleaning crew that effectively tidied up our mess in 701, skillfully working around all of our items including some rentals we obtained for the children. The food here is incredible and as vegetarians, we were thankful for the multitude of options for vegetarian guests. The vegetarian food here is the best we have ever had at any resort, so we are thankful for GB's food planning team that ensures incredible variety at every restaurant. If you are a vegetarian, I highly recommend coming here and trying all the options. We had some other individuals that made our trip extremely special that I will list below: Estrella at the Blanca Blue Breakfast: every morning Estrella greeted me and took me to my preferred table. After a long night of taking care of a baby that was waking in the middle of the night, it was wonderful to be greeted by her smiling face. She is kind and professional, thank you Estrella! Mario at the beach: Mario set up umbrellas and cabanas for us daily, he works so hard arranging and rearranging umbrellas to my liking and truly indulging my every wish so that I was comfortable. As someone with sensitive skin in a high UV environment, this was an essential job that really made my stay and my experience better, thank you Mario! Lester at Blanca Blue: a kind gentleman who was serving food with a smile during our two dinners at Blanca Blue! He had great suggestions and made sure to request vegetarian options for us, even in dishes that traditionally have meat. Merino, Rodrigo, and Christopher at the breakfast: these three really know how to start your day right. By day 2, they all knew what I wanted and started my mornings off with my mimosa and tea. They were attentive to our needs and really made our breakfasts peaceful and special. We always left so satisfied. We loved our stay and all the kind people who worked here. We tipped generously throughout our trip to make our appreciation known in a way that best benefits the employees here. Please do the same when you visit. Some notes for those traveling with kids: there's no divider between bathrooms and bedrooms, as in no walls at all...so if you're hoping to set up in a crib in an extra space, there is none. You can also hear everything in the bathroom from the bed, it is not private. Closets are also not walk in, so the rooms are all connected and sound echoes. Some of the pools were unheated on various days, we couldnt take the baby in the cold pool on one day because it was too much. Call ahead of time and bring it up to management if pools are unheated. Additionally, activities for children are only accessible if they are checked into the kids club, this is an area of growth for the hotel, as many parents would like to do activities with the children. I would encourage more opportunities for this as other resorts dont require parents to be separated and families can enjoy childrens' entertainment together.