TripAdvisor Traveler Rating

It doesn't get much better than this. The hotel is beautiful, rooms are comfortable and well appointed, food and drinks are top quality, and the staff are the best at what they do. Leo and Ulises were fantastic as our butler team, they made the entire stay very easy for us, anticipating anything we might need and just genuinely caring that we enjoyed our stay. If you are considering a vacation here I definitely recommend asking to be one of their guests.

This was my first time at Garza Blanca and it did not disappoint. Beautiful resort, great room, excellent food, and very friendly staff. It exceeded expectations. The only downside is that the location is a bit from the harbor/town -- but I knew that going in. I went to decompress and relax and I accomplished that. I just wish I could have stayed longer. And, the sunrises were beautiful.

The hotel itself was nice—the food and drinks were good, and most of the staff were friendly. However, several members of the waitstaff seemed overly focused on upselling items not included in the all-inclusive package and frequently pushed for tips, which took away from the experience. The main reason I wouldn’t return, though, is how the hotel is run and the way its “promotions” are marketed to justify the high price tag. Our group of eight originally planned to book separate rooms, but the resort upsold us to a 4-bedroom penthouse by promoting a “better value” that included a $50 daily spa credit and a $400 daily resort credit. What wasn’t explained clearly upfront was the restrictive fine print attached to these benefits. The $50 spa credit is for the entire room—not per person. With eight people in a $20k penthouse, that came out to about $6.25 each, which is essentially unusable. We tried to use it for a simple day pass to the sauna and cold plunge ($55), only to learn the credit is only valid toward treatments of 50 minutes or more—starting at around $300. As for the $400 daily resort credit, you can only apply it to one item at a time, and only up to 20% of that item’s cost. In reality, to use the full $400 credit, you would need to spend roughly $2,000 per day on a very limited list of amenities. Overall, the way these credits are structured feels misleading. When you’re paying $20k for a four-day all-inclusive stay, you expect the experience to truly be all-inclusive and for the staff to be accommodating—not for the resort to rely on fine print and upselling tactics. Unfortunately, because of these issues, I wouldn’t stay here again.

The resort is amazing and the people who work there are incredible. The service is exemplary. The area is beautiful with lots of things to experience.

It genuinely disappoints me to write this. This was my 10th stay at Garza Blanca in 5 years, and my family and I had been planning to return in April 2026 with a group of 17 people. We visit Cabo every year and have always made Garza Blanca our first choice — until now. I booked three rooms, and the reservations team assured me they were all ocean-view. In reality, they were partial ocean-view at best, but I didn’t complain — we spend most of our time enjoying the property anyway. I was also told at check-in that the resort no longer offers butler service for suite guests. Again, surprising and disappointing, but not something I escalated. The pool team was phenomenal — especially Eduardo (server) and Joel (pool concierge). They’re the reason I’m giving any stars at all. Unfortunately, everything fell apart at checkout. We had a sick baby, so I approached the front desk to request a simple 1-hour extension to 12pm. I spoke with José Luis Penalocion, who introduced himself as a manager. Instead of even attempting to assist, he shut down the request immediately with a harsh “no.” I asked what time the next guest checks in (4pm) and how long housekeeping needs (3 hours). Based on that timeline, extending us to 12pm wouldn’t affect operations at all. Yet he repeated, again harshly, “policy is policy.” This interaction was unnecessarily rigid, lacking empathy, and completely misaligned with the service standards we’ve come to expect from Garza Blanca. To make matters worse, we were told that if we ordered anything after 12pm while waiting for our transportation, we would be charged as if we were no longer guests. This is not how 5-star resorts treat loyal returning customers. Every luxury resort I’ve stayed at (including in Cabo) allows guests to check out from their rooms while still enjoying the property until their airport pickup. This was the first time I’ve ever experienced such inflexibility. My family had strongly considered becoming Elite members, but after this experience, we will be trying Grand Velas next time. I sincerely hope management retrains staff like José Luis on customer service, empathy, and flexibility. One poor interaction shouldn’t overshadow years of loyalty — but in this case, it unfortunately did.