TripAdvisor Traveler Rating

So disappointed. They took our whole day for a sales presentation promising we’d have a spa day on the beach. They lied and now no one will get back to me. I am completely and utterly disappointed by this experience. I work in timeshare in the United States so I had a lot of hope and positivity going into this experience but could not be more upset. Don’t waste your time or money. It’s a shame they made our last day such a sad one. Go stay at Grand Solmar instead don’t waste your time here.

Everything at this resort is as it should be in a five star. Well thought out, designed (and bright) accommodation; top notch furniture and fixtures; excellent service all around. And the food is always first class. We were here with grandchildren; although they enjoyed the pool, resort is not geared to younger ones. Additionally (not a hotel issue), transportation from and to airport is a nightmare. The set up at the airport is terrible, and there is major (and probably for a few months) construction enroute.

We stayed at Garza Blanca Los Cabos and unfortunately left with a very frustrating and unresolved issue. At checkout, we discovered 13 separate tip charges from the rooftop pool on our bill, all linked to the same ticket number that was not ours. The total was $27,300 pesos, which is not a small error. We immediately requested to speak with a manager, but after waiting more than 30 minutes with no assistance, we were forced to leave to avoid missing our flight. Before leaving, we provided our phone number and email and were assured someone would contact us. We did not hear anything for two days. We then followed up by email and again received no response. After calling the main reservation line, we are still waiting for management to address the issue. Mistakes can happen, especially in busy environments, but the complete lack of follow-up and accountability is unacceptable. This situation remains unresolved, which has significantly impacted our overall impression of the resort.

Wonderful hospitality, delicious cuisine, perfect climate. Enjoyed breakfast lunch and dinner on the ocean, while watching humpback whales at play. You can’t go wrong by booking this resort. So relaxing.

We plan a five day trip to the Garza Blanca. With the six pools and the ocean, we thought it would be a perfect place with our three grandkids, daughter, son-in-law, and myself and my husband. I got the all-inclusive for everybody so there would be no question on food or drink drinks at any meal. As an aside you need to tip with each meal, so there is an additional cost. The service has been impeccable. The food has been absolutely amazing. From the french fries to the sushi to the steak to the shrimp. We have eaten at the food truck on the beach the Japanese restaurant overlooking the ocean, the steakhouse overlooking the ocean, and tonight it’s Mexican food! We will absolutely come here again. It has been a perfect trip for all of us.