TripAdvisor Traveler Rating

The resort is amazing and the people who work there are incredible. The service is exemplary. The area is beautiful with lots of things to experience.

It genuinely disappoints me to write this. This was my 10th stay at Garza Blanca in 5 years, and my family and I had been planning to return in April 2026 with a group of 17 people. We visit Cabo every year and have always made Garza Blanca our first choice — until now. I booked three rooms, and the reservations team assured me they were all ocean-view. In reality, they were partial ocean-view at best, but I didn’t complain — we spend most of our time enjoying the property anyway. I was also told at check-in that the resort no longer offers butler service for suite guests. Again, surprising and disappointing, but not something I escalated. The pool team was phenomenal — especially Eduardo (server) and Joel (pool concierge). They’re the reason I’m giving any stars at all. Unfortunately, everything fell apart at checkout. We had a sick baby, so I approached the front desk to request a simple 1-hour extension to 12pm. I spoke with José Luis Penalocion, who introduced himself as a manager. Instead of even attempting to assist, he shut down the request immediately with a harsh “no.” I asked what time the next guest checks in (4pm) and how long housekeeping needs (3 hours). Based on that timeline, extending us to 12pm wouldn’t affect operations at all. Yet he repeated, again harshly, “policy is policy.” This interaction was unnecessarily rigid, lacking empathy, and completely misaligned with the service standards we’ve come to expect from Garza Blanca. To make matters worse, we were told that if we ordered anything after 12pm while waiting for our transportation, we would be charged as if we were no longer guests. This is not how 5-star resorts treat loyal returning customers. Every luxury resort I’ve stayed at (including in Cabo) allows guests to check out from their rooms while still enjoying the property until their airport pickup. This was the first time I’ve ever experienced such inflexibility. My family had strongly considered becoming Elite members, but after this experience, we will be trying Grand Velas next time. I sincerely hope management retrains staff like José Luis on customer service, empathy, and flexibility. One poor interaction shouldn’t overshadow years of loyalty — but in this case, it unfortunately did.

Beautiful resort and great location. Food is great, drinks can be hit or miss. Not much for teenagers, especially when all ebikes are currently unavailable due to repair. This is the one thing my 13 year old was looking forward to...service is slow at dinner. Spa was a nice experience but again, some of the hydrotherapy stations were offline and it would have been nice to have been notified of that at booking. Having stayed at Gran Velas in the past, I see a difference in all of the above and their customer service focus.

I just returned from my first visit to Garza Blanca Los Cabos and had a great relaxing experience. Andrea provided checkin service and had mini bar items removed per my request. Sheccid and Sofia provided my daily butler service to include daily notes of schedules, assistance with restaurants when needed, arranging departure transport and just being available. This is a service I typically do not feel I need, but I did enjoy and appreciate their excellent service and assistance. I spent most of my days on rooftop pool area and received excellent service from David, Pacheco, Rogelio, Ruben, Christopher, Alfredo and Ricardo. The pool staff are rotated daily so I had different servers each day but previous servers would say hello as able in their daily movements. The rooftop food was great. Foods served were, Fruit Platter with Tajin ( had this daily), Beetroot Carpaccio, Chicken Poke ( one favorites), shrimp cocktail, Baja style taco with substituted grilled shrimp, cheeseburger (excellent burger), hot dog, flank steak, chicken wings and French fries as per menu. All food was fresh and hot. Blanca Blue Restaurant breakfast buffet with made to order omelets, waffles and several other fresh made items was excellent with good service by Alondra. I also experienced their evening menu of Mexican fare to include Melted Cheese and Pastor Pork ( my favorite), fresh corn tortillas with assorted sauces as well as beef fajitas. Great service provided by Juan and Lester. NOI Italian rooftop restaurant provided great service by Eric where we enjoyed Insalata NOI salad, Fettuccine Bolognese and Cassata NOI Dessert. All food was excellent as was service. Bocados Steakhouse provided great service by Uries as well as other staff. I enjoyed dry aged ribeye with baked potato and vegetables with steak prepared perfectly. Dessert was cheesecake with crème cheese, chocolate sauce and guava ice crème. Heroshi Japanese restaurant server was Roberto. Food enjoyed was mixed tempura and mango roll ( favorite) with main course being beef with noodles. Food was tasty and service great. I did not drink any alcohol as I was overcoming a virus, but I did enjoy the refreshing Minty Kiwi Mocktail without the mint on a daily basis. Housekeeping provided excellent service day and night time checkin for additional needs. I appreciate attentive housekeeping although I use them as needed which generally is every other day. The resort and grounds are beautiful and modern with great art throughout grounds and hallways. Resort shared transport was on-time for departure to airport with more than enough time for checkin. Thank you to entire staff in front and behind scenes for your hard work in providing a memorable vacation.

Garza Blanca was a gem to find in Cabo. We loved the food the private service with Butlers Leo and Ulisies, and overall availability of pools,and beach and the spa was an everyday treat. Highly recommended!!