The treatment they give to their golf clients is just outrageous....
Sep 15, 2023
I arrived today at this golf course, 20 minutes before my tee time, where I have played countless times before on my Aruba Vacations.
I stated my name and the tee time and sadly my reservation did not show "on their system".
I explained to her that I had my prepaid reservation and would be able to show it to her if she gave me access to the internet.
Instead of taking my word for it, she gave me access to their internet and I was able to show her my GolfNow prepaid reservation.
Even though the course was absolutely empty, the lady at the desk stated that "they were upgrading their systems" and thus I should cancel my reservation at GolfNow and pay them the $ 81 fee for 9 holes.
I stated that this could not be " standard procedure" and asked to speak to the Supervisor, whom she stated she contacted twice, on the phone, and reaffirmed the fact that that is what I should do.
I asked to speak to her supervisor myself and instead of taking care of my issue, she was answering calls when I was standing in front of her, in complete disbelief of this treatment to a client that they had registered on their database as I have played this course many times through the years.
Finally, my patience was surpassed, and I hung out her call.
Obviously, this got her attention and that of her supervisor.
Things escalated up to the point where I grabbed my clubs and left their facility.
Sep 09, 2023
Very friendly staff and very close to their beach area. No need to have a car when staying here. Taxi to and from the airport. They have golf cart shuttles at the resort that will take you to the other resorts and the Alhambra casino. Plus places to eat on site, so you don't really have to leave that area
Sep 03, 2023
Everything was so clean. The staff is the friendliest we have ever encountered at an all inclusive resort. Staying here gave us the option to use the sister resorts across the street. Both also very beautiful. Rooms were well stocked with toiletries. We ordered a bottle of wine and cheese plate and it delivered within 30 minutes. Great service. Luciana was the best bartender at the infinity pool and Erwin was the best concierge at the door always quick to hail your trolly! All of the waiters were so attentive and quick to bring you what you requested. By far the best all inclusive we have been to.
Another amazing stay
(Ashland, New Hampshire)
Aug 30, 2023
We have stayed at this resort over 20 times. Over the years it has grown. Management has made the resort a wonderful place to stay. Staff is always friendly and welcoming. Feels like our second home.??
Dirty room at a beautiful resort
(Bethel Park, Pennsylvania)
Aug 26, 2023
I brought my family for vacation and the room I had was dirty and rarely serviced. I had to call every day for towels or trash pick up. The unit was a three flight walk up and not easy when traveling with a lot of bags or groceries. Never again!