TripAdvisor Traveler Rating

We had a pleasant stay overall. The hotel is in a great location, very close to the beach, which we really appreciated. The breakfasts were good with a nice selection of options, and the pool area was clean and enjoyable. The only downside for us was the food served near the pool, which could definitely be improved. It would also be more convenient if reserving umbrellas were a bit easier, as they need to be booked in advance and availability of the best spots is not always guaranteed. Overall, we enjoyed our stay and see a lot of positives, with just a few areas that could be enhanced.

Not what it used to be and unlikely to stay at this property in the future. Prior two stays were better experiences. Too many ways to ping you for additional money during your stay. Management isn’t receptive to finding ways to benefit repeat guests.

Location in heart of the Palm Beach strip is the best! So many options for entertainment, dining and shopping both outside the front of the resort as well as along the beach boardwalk. Hotel grounds beautifully appointed with the tropical island vibe throughout. I was a bit disappointed in the maintenance of furniture in the lobby and some of the public areas. Couches and chairs were very visibly stained and felt a bit uninviting. Rooms and hallways were clean but stained carpets throughout left the look of some pretty hard use over time. I think a refresh is definitely in order! Service was exceptional! Special shout out to our Queen (server) at the family pool, Valreta! This lovely lady greeted us daily with a hug and a big smile! Queen went over and above to provide exceptional service to our large group. Valreta definitely exudes the One Happy Island motto and is a great asset to the Hyatt brand! Restaurant and bar service was also very good. Love the security team that is very visible throughout the resort…they have a difficult job trying to keep out the non paying guests ( there were a lot during our stay) from sneaking in. Shout out to my girl Rosemary and the very kind gentleman with the beautiful smile! Had fun joking with them about getting a radio and helping them out…he knows who he is??. Housekeeping was hit and miss on timing. It was difficult to prepare for evening events and dinner with housekeeping sometimes still cleaning your room at 6pm. They were very accommodating when speaking to them regarding this. Rooms were clean with the stained carpet my only complaint. Bath sheets are a huge plus, loved them. If you are a balcony person like I am you will be disappointed that most rooms only have a small standing French balcony. Overall a great stay

An amazing Aruba experience was had by every member of my family. I brought three generations, Fourteen people in all and everyone said it was their favorite vacation. Well done Hyatt, well done

I stayed at the Hyatt Regency with two children in February. We chose this hotel over higher-end options because of the water slide and it being walking distance to Palm Beach shops and restaurants, and we did not have a good experience. The hotel was full of college-aged kids/young adults and it felt like a giant fraternity party with extremely loud noise and partying going on until 4:30am or later. When we called the front desk to ask them to quiet various gatherings/parties happening outside our room at 4:15am, 1:45am, etc. on multiple different nights, it took more than one phone call for anything to be done, and the attitude or staff was almost annoyance that we expected to be able to sleep at those hours. I don’t know if we just got unlucky wit who happened to be staying there at the same time as us, but this was not a family-friendly experience. Aside from the noise at all hours of the night, there were drunk people in and around the pool all day long as well. My children got an eyeful and actually had a tally running each day of how many stumbling drunk people they spotted. This is not at all what we expected from a hotel priced like this one and billed as being family-friendly. I would not stay there again and would only recommend it for people looking to party all day and night. It’s a shame because the facilities and food, etc., were all good.