TripAdvisor Traveler Rating

Overall, excellent experience. Beautiful resort. Fantastic and pleasant staff. Second stay at this resort. Only negative is Food and drinks were sub par and I knew that going in and it still didn’t deter me because there are so many food options nearby outside of hotel. Would absolutely stay at Hyatt again.

This hotel is beautiful and very clean. The pools are great. The beach palapas and umbrellas have very cushioned lounge chairs. The food is very good. Bar and breakfast were great. Service and spa were lovely. I would stay here again! The staff is very friendly.

Shocked that this is a place people return to yearly. The hotel was a zoo, the staff couldn't handle the amount of people staying here. From the renovations throughout our stay, to not being able to get towels and no one even coming by at the beach or pool to get any type of service it just fell extremely short. We never got the crib we requested at check-in, took hours and a physical revisit to the front desk again at bedtime because front desk operator wouldn't pick up the phone. Just overall service non existent here, it's a shame.

We had another great vacation at this resort. Thestaff are great. always attentive and helpful. We have been regular visitors to the island for 15 years and staying at the Hyatt for the past 7 years. Always a great experience. However, the prices have become exhorbitant especially after COVID. The price is 2.5x more since 2022 alone. Not sure we will return next year since the price for 1 week is more than 10 days in Hawaii !!!

This is a beautiful hotel. Very convenient location. Rooms need a bit of an update. Adult pool is amazing. Only issue was my palapa was surrounded by smokers. I wish they has a smoking section on the beach. I have a daughter who has asthma, so we couldn't stay in our palapa those days. Kinda a waste of money.