TripAdvisor Traveler Rating

First time in Aruba will not be out last Hyatt went above and beyond our expectations What a peaceful place to relax 630 sunset everyday

We had a great stay at the Hyatt! The grounds are beautiful and we enjoyed the beach and the three different pools. The location is right in the middle of Palm Beach giving easy walking access to shops and restaurants. The service on property was decent but nothing terribly special. Everyone was friendly but the resort felt understaffed for the amount of people at the bars and pools.

I reached out to the concierge in advance because my wife and I were celebrating our 20th wedding anniversary. They initially responded, but then communication simply stopped. In hindsight, the difficulty I had just finding a direct email address for the concierge department probably should have been my first indication that I might have chosen the wrong resort for such an important occasion. I ended up making all of our restaurant reservations myself. Dayger was wonderful and genuinely tried to salvage the experience, and I absolutely want to recognize his effort. Unfortunately, the frustrations continued. When I tried to schedule a spa appointment, I was surprised to learn there would be an additional charge for a Sunday appointment—even though Sunday was one of the dates the spa suggested to me. The biggest disappointment came on the actual date of our 20th anniversary. There was no acknowledgment from the hotel, no special note, and nothing recognizing the occasion despite the resort knowing in advance why we were there. I wasn’t expecting anything extravagant. But for a milestone anniversary, particularly at a Hyatt resort where we specifically chose to celebrate such an important occasion, I expected a much higher level of attention to detail and hospitality. Dayger deserves credit for doing his best to turn things around, but overall, this was simply not the experience I expected from Hyatt for our 20th wedding anniversary.

I could not have been happier with our stay at the Hyatt Regency Aruba. We enjoyed the resort, the staff, the beach was incredible, the included daily activities, the wildlife on property to the breakfast included daily - outstanding!

Great place. Clean, Beautiful, friendly hardworking staff. Will go back next year, same time. Beach and water are extremely clean and beautful.