TripAdvisor Traveler Rating

Great venue on a great island where the people are so nice and proud of their homeland. Hyatt is the place to stay and Stefan the company concierge is a great asset and just a nice young man to deal with.

The beach was nothing like the pictures. It was disgusting and food was average at best. I will never stay at this hotel again. I don’t know what beach they were showing but it definitely was not the water we were in. Very disappointed

We just finished an 11 night stay at the Hyatt. We could not have been more pleased with the hotel. The staff is phenomenal. They were friendly, helpful, attentive and treated us like family. The grounds are spectacular. In my opinion it’s the nicest hotel/resort in Palm Beach area. It’s close to EVERYTHING. We loved coming back after dinner and having drinks at the bar and just hanging out. The ability to book chairs or palapas is SUCH a great perk. Knowing that you had reserved chairs everyday enabled us to truly relax and enjoy our vacation without worrying about waking up at the crack of dawn. We stayed in a Family Suite which was like a 2 bedroom condo. We couldn’t believe the size. We were traveling with our 18 and 22 year old “kids” and we all had SO much room. It was perfect. I do love my balconies and the Hyatt doesn't have them but all of the other amenities more than made up for it. I’d absolutely stay there again. The place is just incredible.

Highly recommend! I can’t wait to go back next year! It is a beautiful resort, friendly staff, everything was perfect especially the grounds and access to the beach. Centrally located to all the shops and restaurants.

Cons The beach was very calm, but had a lot of sea grass on the floor and was uncomfortable to walk or play in. Its perfect for laying on a floaty all day, but we aren't into that. We're beach people and we avoided the beach. It was also very cloudy and u could not see anything under water. I snorkeled the perimeter and saw no sea life. This made me think the beach must be man engineered. The rest of the island seems full of sea life. The palapas reservation and pool chair reservation can be tricky with the size of the hotel. But we reserved palapas ahead of time and managed to get pool chairs each day later in the day. Still, this can easily become annoying if your not prepared or your plans change. Pros Location is close to a lot of things and we barely used our rental car. Although we did use it to go to baby beach, which was perfect for us. We also used it for Boca Catalina which is great for novice snorkelers but not for very good for small kids. The staff was awesome, especially our housekeeper Dorian Vivianna. After staying at many hotels I had given up on hotel housekeeping ever being good, but the housekeeping here was amazing. The hotel is beautiful and the pools were very nice, albeit small for the size of the hotel. Still we enjoyed them and the highlight of every day was the giant pool slide. The wildlife on the hotel was also pretty interesting and added to the charm. Overall, if this hotel and staff was at the kind of beach we personally enjoy, we'd be there every year. Unfortunately, I don't think we will return. But for others, this maybe a great spot.