Staff in the bars and restaurants and the porters were all lovely. The kids club was fantastic.
Unfortunately aside from that we were very disappointed. The reception staff in particular were extremely poor. Every request we made was denied or ignored. We booked a different room to the one we got, and we asked to move. They told us we were wrong but said they would ask the manager, but we didn’t hear anything else about it. We asked for a drying rack for the balcony which they tell you to do if you need to dry things as they don’t want you to hang things from the balcony rails. They wrote it in their book but 10 days later it never arrived. There were countless other minor things they didn’t or couldn’t help with that all together added up to really poor service. The hotel itself is very tired - rooms and restaurant really retro. Food is pretty hit and miss. The beach bar is a nice setting and the beach itself is very nice.
Bucket list holiday
(London, United Kingdom)
Jan 25, 2023
Excellent hotel staff too numerous to mention. Read a lot of bad reviews which did worry me but gladly we had a great experience.
The hotel and rooms are in need of some TLC which I understand will be done in the summer of 2023
I hope that when they reopen that there will additional staff as it was noticeable that they were needed in restaurants and bars
Overall a beautiful holiday and the staff were friendly and helpful
1st Stay--check your Bonvoy points
Jan 25, 2023
This was our first stay here for six nights in an upgraded one BR OV suite which exceeded our expectations. However despite "promises" it took over 2 weeks for the hotel to both forward our promised paid bill and post our Bonvoy points.
The best aspects to our stay were: the great beach location--best among the Elegant hotels?, the pools, watersports, boat shuttle, the bars & cocktails, and terrific housekeeping.
The room was fine, quite clean and our suite did have upgraded bathrooms, though they were missing hair dryer outlets there. (Hopefully right after we left they added screening to keep the pigeons off the balcony.)
The food and meals were average here but we did use the Dining Exchange and enjoyed Tapestry at Treasure Beach the most. We were pleased that despite much incorrect info on many travel websites that we could dine at Tapestry, Tamarind, Waves and Turtle Beach with full AI privileges. The Group does need to improve the reservation system to do this since it was cumbersome and also should put out a weekly dining schedule showing which have ala carte or buffet dining at lunch and dinners.
Hopefully in the future the FLOW cable system will include all NFL football games and the top rated FOX News Channel, since that is what most Americans watch.
(Manchester, United Kingdom)
Jan 20, 2023
Found Crystal Cove to be a charming hotel but badly in need of a facelift. The whole resort was tired and dated. We had a sea view room and the views are spectacular but the layout of the room was a little odd and waste of space. Most of the staff are friendly and helpful, particularly the porter in reception. There are two restaurants but the food not very good in either and the Supervisors in the main restaurants had a very weird attitude, being quite sharp with other staff and telling guests off if they had forgotten to book the night before which led to a slightly tense atmosphere. If you want more than one glass of wine at dinner you have to catch someone’s attention, they do not automatically offer and if you have a simple request, i.e could they light candle on table, because it’s very dark at night, they look at you strangely and walk away and don’t come back.
To summarise, we enjoyed our time at Crystal Cove but would choose another hotel next time.
Jan 20, 2023
We are currently on our last day of our honeymoon at Crystal Cove. What a beautiful place. The staff are so friendly and helpful no matter what time of the day. The rooms are lovely, maybe ready for a little refreshing but nothing to put you off booking. We are in a two storey apartment with garden view. It has two bathrooms a kitchen area and and lounge area. There is also loads of storage. The food is gorgeous, and the drinks are plentiful. The pool is an elegant swim up pool to a cave bar, and the beach is beautiful. There are more than enough sunbeds everywhere. We are going to look at booking again next year, and really do not want to leave tomorrow!