Just returned from a week long vacation at this resort and unfortunately what made my time in Barbados great was not the resort. In all fairness there were some good things, like the room - 147 - upstairs was a kingsize comfortable bed and bath, downstairs was a pull out sofa, stocked mini fridge and patio with partial oceanview - all nice as what would be expected of a Marriott. The only issue with the room is that when it rained and it did a few times during my stay, the entry way would flood with water. It didn't bother us because we were hardly in the room and room service did an ok job of cleaning it up.
Here's a few things that made this trip disappointing:
1) INCREDIBLY rude staff with horribly funky indifferent attitudes.
2)Everything was a major hassle to arrange, from dinner reservations (freaking nightmare) to visiting the sister properties/to booking excursions off the property - one unnecessary delay after the next...
3)The fact that the pools closed at 6pm everyday and random entertainment shut down at exactly 10pm. Felt like we were at a rest home for the ederly rather than a resort. Literally NOTHING to do at this place besides lie on the beach and eat. And don't try to take an evening stroll on the sand because the crabs will get you!
Obviously the resort can't and shouldn't do anything about the crabs - however, the entertainment is seriously lacking. I will definitely not return to this property nor to the island. The absolute rude and ugly attitude and behavior of the people was unbeleivable. Our group spent well over 30 grand on this trip and to be treated so poorly is just plain unacceptable. As a travel agent I will highly discourage one from staying here.
Not at all the treatment I'm used to when staying at a Marriott
Relaxing, calm, amazing and incredible x
Aug 02, 2022
Amazing hotel, friendly, cosy, not pushy staff like you would get in other all inclusive holidays, personal, just what we wanted. Lovely backyard music , food good, Dwayne on beach incredible, absolutely no pressure, but would so highly recommend him. That good we just booked again this next year.
Aug 02, 2022
Instead of taking part in the Kadooment Day activities
my sister and I took my son and a friend to day pass at a hotel.
Our day pass to Crystal Cove was impromptu because we had booked another hotel on the coast but their guest experience over the phone was so bad.
However, Crystal Cove turned our day into the most memorable time ever.
When we drove in , security knew our name which I believe is standard but it made us feel like , wow they are expecting us. At front desk we met Lisa - could not ask for a better person to welcome us to the hotel. She was helpful and accommodating . Stefan was also very nice as well.
At the restaurant the lunch was delicious and there were lots of options for any palette, will be returning for dinner.
I am sorry I didn't get our waitress name but she was very nice as well , brought my son ice cream and cookies, even the lady at the grill was nice. I really regret I didn't pay attention to their names because I would like to give their specific mentions.
Bar- will be back with friends for drinks again we didn't get the names but they were very accommodating.
Amenities- we lounged poolside the entire day. At the beach, my son had a jet ski ride with Randy which he thoroughly enjoyed , security even brought me towels I thoroughly appreciated him for it. The pool attendants guys also brought towels and drinks for us they were nice as well.
Now, I know the things the staff did was or should be standard being helpful to guests etc.
But what stands out with the staff is that their service towards us did not seem like we were bothering them , it was more like they are ready to serve and keep you happy and comfortable and we definitely appreciated that, it's the type of service excellence guests appreciate. The guests experience at Crystal Cove they won't have to ask if you are returning, just ask which date to slot you in for the next stay or visit.
Keep up the good work guys 5+ ?? , see you next time.
Lovely first holiday after the pandemic!
(Bury, United Kingdom)
Jul 28, 2022
Wonderful location on the golden beach with some excellent amenities.
The rooms were excellent (although starting to get on the slightly tired side) - ours were beach front views and were on the waters edge. Not unsurprisingly the waves were pretty noisy at night, so be aware if you book one of those (but very much a first world problem!). The free water sports were excellent and we used nearly all of them during our stay - guys there were always helpful and polite. We also liked the free water shuttle to visit the sister hotels.
Some of the food was very good but in the main it was distinctly average and the kids options were very limited and pretty unhealthy.
The service was quite hit and miss - ranging from attentive and friendly to (mainly) quite surely and dismissive.
Look out for the green monkeys on the beach and in the car park area!
Overall, we really enjoyed our stay but a few things to improve.
Jul 21, 2022
would be nice if people knew how to do their jobs. Ordered food to go because waiting for a reserved table took 1.5 hrs. Then no to go container for soup? All inclusive for $$$$$ and get KFC service..