TripAdvisor Traveler Rating

There is a machine at the pool area that dries your clothes, it sounds like an insane loud broken machine. It took us 2 days to figure out what it was. We can clearly hear it at 1030pm even though the pool closes at 10pm. Its crystal clear from the rooms and you cant sleep through it. We paid $500 a night to be kept awake. Absolutely unacceptable.

AWESOME, FANTASTIC, LOVELY, BEAUTIFUL. We enjoyed every aspect of our stay. Ashley, the front desk lady was superb !! Very personal level of service, always smiling.

This has to be the best trip to Banff I've ever had!! When you arrive at the INN, you feel instantly connected with the mountains! With an awesome staff always ready to help

At check in, the front desk representative pointed out we had booked our reservation through Expedia and upon my confirming that, she said our room was classified as their 'Standard Room', would be in Building 4 - unrenovated, no fridge and no microwave She asked if that was ok with us or would we like to pay to upgrade. I wasn't sure how to respond and asked her why she was making me feel I wouldn't like the room at all, that I had paid $600 / night for, in advance. We told her we'd go and have a look and if it wasn't suitable, we'd return to the front desk. She then told us that to park, we had to leave through the front entrance driveway, turn right down the road to enter at the back of the property. The room was at the back of that building next to the utility parking off the main road, facing a tree and near the garbage. We entered the room. It had a musty smell as though not used recently. We were not able to walk into the washroom where the door didn't open past the toilet. There was in fact, no fridge and no microwave. No artwork on the walls. No closet but a few hangers on a corner support. There was a coffee maker and a very small TV in the far corner of the room. We were more than hesitant to try and make it work - even though most of our time in Lake Louise would be away from the resort. We returned to the front desk. The young lady who checked us in was no longer there. After showing photo's, to support our disapproval, to another representative. With that we were given a more appropriate room in a different building that also was not renovated but did have a washroom we could walk into, a fridge, a microwave and a full sized TV. There were nicer looking rooms at the Inn but the front desk had classified this as their 'Standard'.

Lake Louise Inn is a wonderful base for exploring Banff and Jasper. The rooms were clean and comfortable, and the facilities were excellent. We particularly enjoyed the pool and hot tub. The on-site restaurants offered a good menu and an impressive selection of drinks.