We’ve stayed at Lake Louise Inn several times - ideal accommodation during winter ski season. When we had a concern regarding our room it was resolved quickly - friendly & efficient staff, excellent service. The newly refurbished annex is fabulous but the main hotel need TLC - rooms are older & a little tired. However, when you stay in the main hotel you have the convenience of the swimming pool, restaurant, pub, ski storage & exercise room etc
Feb 15, 2024
Perfectly located in the valley with beautiful views of the Rockies. Close to the ski hill and restaurants. We had a condo with kitchen which was well equipped with the basic we needed. The unit had ample space to store the ski gear and relax after a day at the hill. The young lady at the front desk was very accomodating when we asked to extend our stay.
Will be back again
Feb 11, 2024
Stayed here for the third time, and it did not disappoint! Love the new renovations (we stayed in cabin 5 in a suite with full kitchen). I was in shock at how fully equipped the kitchen was, if you wanted to you could cook every meal here. Beautiful ambience in the mountains as well and minutes away from Lake Louise ski hill. Will be back again
A good stay overall, but needing a brush up on customer service.
Feb 06, 2024
We mostly enjoyed our Lake Louise Inn accomodation. The rooms were clean, their convenience shop was very useful and their eateries were very pleasant.
However, although the front desk staff were capable during the check in process, we feel they could have been more friendly during our stay and perhaps less chatting amongst themselves whilst guests waited for their queries to be answered.
Also, waiting around to have the ski room opened by front desk staff was quite inconvenient and not secure. If there were many people checking in or out at the same time we needed to collect/store our skis, we often had to wait for 15mins or more. This made it tricky when we were catching the bus to the ski slopes or after a long day on the slopes.
Nice place to stay
(Rawtenstall, United Kingdom)
Feb 02, 2024
We were given a better room than we had booked. It was spacious and well appointed. We had mini fridge and microwave. The beds were large and comfortable. Our only issue was we could not cool the room down enough to sleep. We had to open the window all night which was noisy( some constant fan type whirr outside. It was Jan and mild out but it didnt seem very ecofriendly to be wasting so much heat.