TripAdvisor Traveler Rating

I stayed here due to the good reviews but that was not my experience. I was shocked when I got to the property. It looks like it has not been renovated since the 1950s. Old carpeting, old furniture, old bathrooms. Also, there is no air conditioning, only a fan. Since there is limited hotel space in Lake Louise, I believe the owners feel renovation is not necessary as they can and do charge high prices regardless of the condition of the hotel.

We were a bit concerned about quality when reading reviews but we had a great 2-night stay. Yes - the rooms are very expensive but you pay for access and the ability to quickly catch morning shuttles to local lakes which are can't miss destinations. We were a bit disappointed in the initial room in building 4 (tiny bed for two 60's seniors) but manager Nataly addressed the issue quickly and politely with no increase in price. We had three excellent meals in the main restaurant where the food quality and display was better than expected. Definitely recommend the fish dishes and offerings on the vegan/vegetarian menu. The Lake Louise Inn staff are all polite and efficient and work hard to please. Yes - there are tour groups coming through but we have been on that end of the vacation model and it's a fact of life in most hotel properties. From what we observed, the groups are in early for breakfast and gone with minor disruption to other guests. We have great pictures and memories from our excursions to Lake Louise and Lake Moraine and we thank the Lake Louise staff for providing a base for making it happen.

On the positive side, housekeeping responded quickly to our plumbing issues, however this should have been rectified before we checked in.

Room/lodge very basic, no fridge, air conditioning, luggage racks, wc right next to shower, no safe. Main hotel area nice and coffee/resturant. Good location easy to get bus to lake louise. The rooms need updating, but was clean. Don’t expect too much

Lake Louise Inn looks great when you get to reception but it's all downhill from there sadly. Room at the top (3rd floor) of Block 4 had no elevator and was pretty horrible. Old, dated, tiny bed and flickering lights. All in all, pretty nasty. Lake Louise Village doesn't have many places to eat, so after a long day exploring dinner is a must, but in summer they only have 2 of their 3 restaurants open and the line to get in was down the hall with up to 1hr wait at 6pm. However, there were 30 places set for the bus tours staying who just just walked right in and got ahead of all the other guests. Knowing we weren't going to get fed for ages we decided to cut our stay short and to be fair to the staff, the accepted all our issues graciously and let us change with no cost and apologies. Recommendation: if in the area, get transport to the Lakes and stay in Banff. Lake Louise village has very little and I'd definitely avoid staying here.