TripAdvisor Traveler Rating

The hotel staff was friendly and helpful. The hotel was great. Our room was a junior suite w a murphy bed....which was ok, not outstanding, but it worked for us. Amenities were great. Barista, brew pub, spa, pool all onsite. Best part for us was just the proximity to Lake Louise.

Thought this accommodation was decent, i got upgraded to a condo so that was a bonus, had everything that I needed, there's a small laundrette within 1-2min walk so that was handy. There's 2 restaurants onsite, both do takeaway, i got pizza from the upstairs restaurant and took it to my room. Lake Louise is very small, there's a few shops..liquor store, supermarket and a few other small shops. There's a shuttle bus that takes you to lake louise which you need to book online, was around $40 return which i thought was expensive considering the distance. The only let down for this accommodation was the reception staff, interacted with 4, 2 of them were lovely, one that does nightshift I think( wore a headband/scarf) was down right ignorant..it wss a total effort for her to answer any questions I had and in my 3wk vaccination in Canada I found her the most ignorant, 10th Oct, however the other staff made up for it. I would return here.

We had a room in building #5, when we entered the room we saw that it was connected to the room next to us by a double door in the wall. Previous experiences had led us to suspect that it would be very noisy, but fortunately that wasnt the case. It is just a decent, clean hotel, good restaurant and a good base for visiting the lakes.

Extremely, Pleasant, helpful and friendly check in & restaurant staff. Beautiful room with outstanding Mountain View’s. We were able to catch the local bus outside hotel for Lake Louise. If we are ever lucky enough to be in the area, we will be staying longer.

We were extremely disappointed with our stay at Lake Louise Inn, especially considering we paid roughly $600-$700 per night. The property itself felt much more like a dated motel than a hotel charging luxury-level rates. Our room was extremely small, the furnishings and overall condition felt tired, and the bedding was poor quality. Even basic details were frustrating. The coffee station, for example, was poorly thought out, with no convenient outlet near the machine. We also experienced ongoing noise and construction, which further detracted from the stay. The biggest issue, however, was not the room. It was the way we were treated by the Front Office Manager, Alex, and subsequently how our complaint was handled. We had two different room categories booked for two nights and agreed to stay in the lower-category room for both nights so we would not have to move. We were told we would receive a first-floor room. While waiting, we asked Alex several basic questions, including about the Parks Canada shuttle and local information. His responses were essentially that he did not know, that we should check our email, or that we could Google it. That was surprising for the front desk of a hotel in a major tourist destination. We then left for lunch, giving the hotel additional time to prepare the room. I returned around 3:45 PM to check on it. By the hotel's regular 4:00 PM check-in time, the promised room was still not ready. Alex then offered a second-floor room and referred to it as being available "early," even though it was already after 4:00 PM. When I questioned what was "early" about a room being offered after the regular check-in time, the interaction became confrontational. Alex became angry, wagged his finger at me, and told me that my husband and I had been rude to him "from the beginning." I asked to speak with a manager as he continued yelling at me and was told that he was the manager and that there was no one above him. I was alone during this part of the interaction, with other guests in the lobby watching. I found the experience extremely uncomfortable, embarrassing and intimidating. I also offered to simply take the higher-category room I had originally booked and paid for that night. That room was not ready at 4:00 PM either. So this was not simply about insisting on a particular floor. Ultimately, I agreed to stay in the lower-category room because I simply did not want to continue dealing with the confrontation. What made the experience even more disappointing was how the hotel handled my complaint afterward. I contacted management directly before posting anything publicly because I wanted to give Lake Louise Inn an opportunity to address the situation. Hotel Manager Dominic Carufel subsequently told me that he had actually been present in the lobby and had overheard portions of the interaction, but chose not to intervene because he trusted the Front Office Manager to handle guest concerns. I found that explanation particularly troubling because I had specifically asked to speak with a manager and had been told there was no one above Alex. Management acknowledged that our requested room was not ready at check-in time, that describing a room offered after 4:00 PM as an "early" check-in was confusing, and that concerns about how the interaction was handled would be addressed internally. However, rather than simply acknowledging how poorly the situation had been handled, much of management's response focused on defending what happened. The responses actually left me more upset rather than feeling that the hotel genuinely understood my concern. My complaint was never about receiving compensation. It was about how I was treated, and I did not feel heard even after several email exchanges with Dominic. I have traveled extensively around the world and stayed everywhere from modest hotels to high-end resorts. I also own and operate upscale vacation rental properties myself, so I fully understand that operational problems happen, rooms can be delayed, and every guest request cannot always be accommodated. What matters enormously is how those situations are handled. At $600-$700 per night, I expected a significantly better room, better amenities and, above all, much better service. Instead, we experienced dated and cramped accommodations, poor-quality bedding, construction and noise, and a front-desk interaction that became unnecessarily confrontational. This was easily one of the most disappointing hotel experiences of my life. For the prices Lake Louise Inn charges and the rude service we experienced, I would strongly recommend considering other accommodations in the area. Staying in Banff is a better idea if you do not want to stay at Fairmont.