Stay in Banff and make Lake Louise a day trip. Hotel had amazing staff but needs updating and ongoing maintenance. Our stay was extremely overpriced for the quality of the room and food. Noisy near the highway. No air conditioning so our window had to be open all night - loud highway noises and trains. Room needed to be cleaned better. Wonderful staff who were very accommodating.
Too expensive for appearance
Jul 03, 2022
This hotel needs a full review of its first looks.
Not pleasant to arrive and that you enter room and elevator via a smelling laundry.
Also entry doors and balconies are highly damaged and need repaint or replacement.
Hotel pictures published are not the reality.
Clerks at check in are juggling with the room assignation last minute. At 18:00 they were already using a ‘in case of’ list of left over rooms. Not very honest for late arrives.
Mixed bag; not a very good value, but some bright spots
(Santa Cruz, California)
Jul 03, 2022
We booked using an online reservation service, and due to Covid, we had to move our reservation two years forward. This was not easy, but was eventually accomplished. The Inn is about a one hour's walk from Lake Louise, which is a lovely walk, but climbs 700' in altitude. You may want to talk the public transit bus which has a one-way price of either $1 (over 65) or $2 (everyone else). We walked and it was lovely.
This is a family oriented resort hotel. Lots of families with lots of kids, using the indoor pool and generally have a good time. The two restaurants in the main building were jammed and we waited 30 minutes to dine downstairs in the Explorer Lounge. A very good local band was playing (great playlist) and the food was general "pub food". Not bad, but not exactly healthy.
Our room was the big disappointment. OK, it was a "basic" room or an "economy" room, but it was very small at about 190 sq ft, had a twin bed (who uses twin beds anymore?) and lots of transmitted sound from the floors above. I noted on the questionnaire on the Wifi logon that I would only give the Inn 6/10 if I had to rate it. I immediately got a call from the front desk offering me a room with a king mattress if I would only give them $40 per night for two nights. As I was already spending about $350 per night, I turned down the offer.
My wife and I had stayed at numerous lovely hotels during our stay in Canada on Vancouver Island (not a cheap place), Vancouver city (not cheap), and Salt Spring Island (not cheap) and at no point were we offered a full sized bed. Nor were we charged as much as the Lake Louise Inn. This is not a premium location, and the exterior of the building and some of the room details really need work. I know: COVID. But you can't charge this much for such a low-quality room and bed.
Tired and overpriced
(Manchester, United Kingdom)
Jul 02, 2022
The common areas of Lake Louise Inn seem to be in pretty decent shape. Reception is inviting. The gym is adequate for a good workout. And I enjoyed my dinner in the pub. Staff throughout were helpful and friendly.
As far as my motel-style room was concerned, though, first impressions weren’t great. The front door was especially uninviting. In fact the whole block looked run down and squalid. Inside, it was very well worn and dated. True, it was clean, and everything worked. But at 450CAD per night it was ridiculously, hopelessly overpriced.
Newly renovated rooms are great!
Jul 02, 2022
This place is in an excellent location. Walking distance to visitor center and “mall” with restaurants and shopping. Five minute drive to shuttle parking for lake Louise and Moraine. Rooms include a mini fridge, microwave, coffee and tea. Buildings have pay laundry and ice which is great if you are hiking.
Just make sure you ask for a renovated room. The newly renovated rooms are very nice. The unrenovated are clean but very dated. Ate at the pizza restaurant and the service was great but the pizza was just ok.
Our room had a little patio with 2 chairs and it was great to sit out there after a long day of hiking and relax before dinner.