TripAdvisor Traveler Rating

This is the first time at the resort and I would rate it a 3.5/5 pretty good for an all inclusive and I’ve been to many. Pros:clean room comfortable beds wifi great nice beach no seaweed Cons:very bland food in the buffet not many options.You can book restaurants on 5th avenue on the resort there better then the buffet pretty good food and I’m an extremely picky eater. If you don’t speak Spanish it’s hard to communicate with the other workers beside the front desk The beach there has zero huts very hard to find shade and Same thing with the pools. The service at the buffet they ask you your drink order and bring it to you 20 min later There’s always a service charge for the maids $30 us There’s an exclusive members section and they get the top alcohol They alcohol options weren’t good at all If your looking to leave the resort it’s 45 min from Cancun there’s nothing around. We wanted to go to Cancun and they were charging us $60 us for one way it’s better to take an Uber but they don’t let the Ubers come on the property u have to walk to the road. Overall the resort was beautiful beach was the best part but I would not return.

We had an amazing time and we want to specially thank Mr Alberto and Alejandro from the Bloved Reataurant, Nestor and Alex from the beach bar ((we laugh a lot with them and made our time really happy). They made us feel special and served us the best foods and drinks. We are looking forward to come back, although We loved the facilities, the beach, the pool and the entertainment, we are really looking forward to see and talk to the mexican people the served us, they are golden. You guys are doing a great job and we will definitely recommend hoy with our friends. PS. We happened to be here during the independence day of Mexico, what I can say is that I felt in loved with Mexico and really enjoyed the Mariachis and Banda. All Mexican people are lovely ?? See you soon

The food is just amazing, the drinks are amazing. Our room was gorgeous with a private swimming pool. The staff was very nice and kind and was very helpful. We had everything we ever needed. Our second trip here, and we will definitely be back.

Family of 3 adults and two small children (3 and under). The hotel and staff are amazing! Easily the best service we've experienced at an all inclusive resort. Specifically the serving staff. They go above and beyond to make sure you're comfortable and having a good time. We stayed in a Privileged family swim out. I would suggest paying the extra for the Privileged package. You get to sit in a different area in the buffet (quieter and nicer chairs). You get 10% off everything than can be purchased at the resort and you have access to the restaurant Bloved, which I highly recommend eating at. The food was great. The way the resort is setup for food is amazing. Basically like takeout during the day + buffet and Bloved and then your standard a la carte at night. Even the prices at the shops are very reasonable for an AI resort. Our kids wanted milk before bed so we bought a carton from the mini market and it was only $3. You could tell that everyone who worked at the hotel took pride in their work. We literally did not run into one rude worker. I've been to resorts before where you're made to feel like and question is inconveniencing the staff, not here. They are also very generous with portions of food/drink and the cleaning staff will helped with any request we asked. Everything is website based for restaurant booking, room service and entertainment scheduling. The resort has good wifi, so there were never any issues with the system for us. Just a couple things that we found that were negative: When it rains, the grounds are extremely slippery. I think it's because of the material they used for the outdoor floors. The pools (especially our swim out) were quite warm. You get used to it but felt more like a hot tub than a pool. The beach needs more shaded areas. We only went to the beach once because it was just too hot for the kids to sit in the sun for long. Those negatives are negligible to our trip as a whole though. We highly recommend staying at his resort. The hotel, food and staff are amazing! We will 100% be coming back to this resort.

We stayed at the Catalonia Grand Costa Mujeres from September 5th to the 15th. Our experience was wonderful and very relaxing! The rooms are well equipped, modern with refill of the mini bar daily, comfortable beds and bedding (all suites). We were in room 4218-1 which is on the quiet side next to the relaxing pool. Our highlight of our stay was the Lobster dinner at Adelita…one of the many restaurants offered on site. Juan, the manager of the restaurant and Angel made our dinner experience unique and fun. All other restaurants were good too. BeLoved is awsome and the Grill offers very good food and wine. The beach and all the installations were well kept, clean et offer grat service! The coffee shop offers great coffee and sweets! The buffet is offers a great variety of tasty food. Kudos to Abigail at the relax pool for her smiles and great service! We will definitely return to this resort. We recommend it for couples, families and with children! Thanks Catalonia and ETC for this wonderful vacations that we will remember forever!