TripAdvisor Traveler Rating

Wonderful Stay at Catalonia Costa Mujeres – Exceptional Service and Hospitality! We had a wonderful stay at Catalonia Costa Mujeres in Cancun, and the people made it especially memorable. From the moment we arrived, we experienced warm hospitality, attentive service, and countless thoughtful touches that made us feel genuinely welcomed and cared for. A very special thank-you to Nathaly, our daytime butler, who was absolutely fantastic. She was attentive, friendly, and always ready to help whenever we needed anything. Nathaly kept our minibar well stocked, arranged our restaurant reservations, and responded quickly to every request. Her warmth, professionalism, and attention to detail made our days feel effortless and relaxed. Joshua, our evening butler, was equally wonderful. He continued that same high level of service throughout the evenings, always responding promptly, accommodating our needs, and making sure everything was taken care of. Having such dependable support at every point of the day made a real difference. The restaurants were another highlight of our stay. We truly enjoyed the dining experiences, and the attentive service made each meal even more enjoyable. A special thank-you to Oscar, Janet, Yareni, Uziel, Romeo, Murida, and the entire team at BLoved Restaurant. Their friendliness, warm hospitality, and excellent service made every visit a pleasure. Oscar and the team went out of their way to make us feel welcome and well looked after, creating a relaxed and inviting atmosphere that we genuinely appreciated. What stood out most about this vacation was the people. The genuine smiles, prompt assistance, thoughtful attention, and personal care turned a wonderful trip into a truly special one. A heartfelt thank-you to Nathaly, Joshua, Oscar, Janet, Yareni, Uziel, Romeo, Murida, and the entire BLoved team! You helped make our stay unforgettable. Catalonia Costa Mujeres is fortunate to have such dedicated and caring staff. We leave with wonderful memories and would happily return!

I'm always excited to arrive but leaving is always sad. The people and service here is second to none. Whenever I see people taking the sales tour/presentation, I always want to chime in with my positive thoughts. There's nothing to regret about being part of the travel club.

Our stay was amazing! Thanks to Mario at the front desk, and Alex for making our stay incredible. We went with our 2 kids, 4 years and 10 months. The resort is so beautiful and lots of restaurants and food choices! We will be back!

Spectacular hotel, beautiful rooms and very accommodating staff! Food was very good, the amenities and the cleanliness of the whole place were excellent!

We recently stayed at Grand Catalonia Costa Mujeres with our newborn, and overall, we were unfortunately a little disappointed with the experience. The staff throughout the resort were generally very nice, friendly, and helpful, especially at the restaurants and bars. However, our experience with the Exclusive Travelers Club really affected our stay. We were strongly encouraged to attend their presentation/visit, and although I clearly explained multiple times that we had a newborn with us and could only stay for 20–30 minutes maximum, we were repeatedly told it would be quick. In the end, it took about 1 hour and 15 minutes. We were promised a free massage at the spa and a discount, which was part of what convinced us to give it a chance, but after the presentation, we did not receive what was promised. I refused multiple times and explained that I wanted to leave because I wanted to spend the time with my family, but they kept insisting. Losing more than an hour of our vacation with our newborn for something we had repeatedly said we didn’t want to do was extremely frustrating, especially considering how much we paid for the trip. Another inconvenience was that multiple elevators in our building were not working, almost all of them at times. With a stroller and a newborn, this made getting around the resort much more difficult than it should have been. It’s honestly a shame because the resort itself is beautiful and the restaurant and bar staff were kind and pleasant. But the experience with the Exclusive Travelers Club left a pretty bad impression and unfortunately took away from what should have been a relaxing family vacation. For the price we paid, we expected a better overall experience. I hope the resort takes this feedback seriously, especially when it comes to guests travelling with young children and the way the Exclusive Travelers Club presentations are handled.