Catalonia Grand Costa Mujeres All Suites & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

1537 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Meh. Expect more, get less

Steve K on Jul 04, 2022

This place is very underwhelming. Had too wait up to 8 hours to get items house keeping did not leave on a daily basis. We were a family of 5 and they would leave 2 bath towels, sometimes 3. Many times no wash cloths. I called EVERY single day for 8 days asking for the correct number and sometimes it would take up to 8 hours to get the correct number. Hope you like a buffet every night. because the restaurants are reservation only and almost impossible to get one. Just not happy with this place. Not a good value for your hard earned money. Last, the 24 room service was 95% cold on every order.

TripAdvisor users rated this property 5 out of 5

Vacation

donelles461 on Jul 02, 2022

Aromes was very nice. Coffee shop lady was so nice. Rosa was amazing! We had a great time! We enjoyed ourselves. Beach was nice! Food was pretty good. Everyone was very nice and helpful. We already want to come back to visit again.

TripAdvisor users rated this property 5 out of 5

Good resort, decent food and great service!

rilaxdude (Longueuil, Canada) on Jul 02, 2022

Not sure why people are complaining so much, I feel their expectations are clearly too high for the price they are paying... The food is clearly not the best culinary experience you’ll get, and the cocktails are what to expect in an all you can drink resort… but globally it's decent. I was actually very surprised by the vegetarian restaurant, which ended up being the best food of the resort in my opinion. I was a bit concerned about the complains regarding the restaurants and the pool chairs, but if you reserve early in the morning, you can always get seats at a restaurant (we were easily able to try them all within a week). And if you really want chairs in front of the pool you can also get them, you just need to get up a bit early. The resort is quite new and overall, the service was amazing. Note that we were also lucky enough to have a room located very far from the evening party areas, so we never really got any loud noises annoying us at night. The only thing they really need to fix is the lack of umbrellas and shade spots on the beach... Also don't expect to see anything while snorkeling from the beach, there's nothing and the limitation buoys are quite close. The staff at the dive shop onsite was super helpful for scuba and snorkeling trips. Finally, if shopping often is your thing note that they are a bit far from the city shopping spots (45 mins to Cancun and 90 mins to Playa Del Carmen…) but they do have 4-5 different shops onsite with plenty of cool things to buy.

TripAdvisor users rated this property 5 out of 5

Deserves to be 5 star! Don't be put off by negative people.

Nomad31517516060 (Glasgow, United Kingdom) on Jul 01, 2022

This place deserves to be higher in the rankings than it is. The staff are so hard working and want to make your holiday amazing. I sounds like to thank them for that. It's new looking and modern and the rooms are stunning. The food in the buffet is great. Breakfasts are my favourite. Yes the a la carte restaurants could be a bit better but the Asian one is brilliant. Ironically the Mexican was not great so it could be improved by just cooking from fresh. The fifth avenue entertainment at night is great. The pride night when we were there was so much fun. But it only goes on to 9pm so you still get peace in your room if you want it. Then there is more entertainment on the theatre or the piano bar. The drinks are lovely. Fab margaritas and caprinanas. The beer is a wee bit flat when in plastic glasses but that can't be helped. There are two big pools one for quiet people like us and one for the party people which we avoided but in my view they should swap the family rooms to be around the family quiet pool. But noise stops at 6pm around pool so again not an issue since you can always escape to quiet pool for some peace. The beach is beautiful and yes there's some seaweed but they clean it every day. It's not bad enough to warrant complaints. It's natural. The beach bar is so relaxing with great tunes! The beach needs more shade though. Bring a shade with you if you like the beach and are light skinned like me. All in all I was worried about coming here because it got some bad reviews but I needn't have worried. Add some shades on beach and just make quality of your Mexican restaurant better and I would have said 5.5 out of five. Thanks again Catalonia Grand!!

TripAdvisor users rated this property 1 out of 5

Awful!

christiecraig21 on Jun 30, 2022

Awful service by Jovany at reception , no working elevator entire stay while being on 4th floor. Try carrying your luggage. no food options due to can’t make reservations. Overall service was not good

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