TripAdvisor Traveler Rating

All we can say, is wow!! The buffet was the best we have ever had. The food was amazing but the service was 5Star. The privileged side was beyond fantastic. I tried to take a picture of all of the severs, but Nicolas, Dario and the younger girl were fantastic (the only names I can read from the picture) The bartenders at the bar in the middle pool were fantastic. Jaqueline (we called ‘Mom’ Jesus, and ‘Dad’ but cannot see the name tag. I hope someone will know his name, because he deserves recognition!!!

Very friendly staff...great way to end our vacation

I am currently staying at this “all-inclusive” 5-star hotel, and I am honestly shocked by the experience. This morning at breakfast, I asked for 4 croissants for my family (2 adults and 2 children). The server, visibly annoyed, told me in front of several people: “normally it’s two maximum.” This comment was extremely embarrassing and inappropriate. I was not asking for anything unreasonable — we are FOUR people, and this is supposed to be an all-inclusive resort. Being made to feel judged and uncomfortable over such a simple request is completely unacceptable, especially in a hotel that claims this level of service. It honestly ruined the start of my day. To make matters worse, one of the croissants fell on the floor, and instead of replacing it, the server picked it up and put it back on my plate with the others. This is absolutely shocking in terms of hygiene standards. For a 5-star all-inclusive hotel, this level of service is extremely disappointing and far from what is expected.

Mme Aracely-Christian at the Pure Bar is so perfect , excellent service and vêtu good smile ??

Loved our spa experience! One of the best we have had!