TripAdvisor Traveler Rating

I had a pretty decent stay at this hotel and was pleased with my overall experience until the very end of our trip. From the moment we arrived, the staff was friendly, welcoming, and professional. The check-in process was smooth, and the hotel itself was comfortable, beautifully designed, had amazing landscaping, lush, and surrounded by a beautiful green environment that created a very inviting atmosphere. Our room was clean, extremely spacious, comfortable, and well-maintained, which made our stay enjoyable overall. The hotel is located about a 40-minute drive from the airport and beyond the main hotel zone in Cancun, so the location is a little farther out than some other resorts. However, we still found it convenient for our needs. We used USA Transfers to get us from the Airport to the resort. They’re excellent! The daily entertainment was great. Plenty to due on the property. The food was actually pretty good with a nice variety! The drinks though?! Weakest I had in a while, but I’m not surprised by this coming from an all inclusive resort. What stood out most was the excellent customer service we received from many of the staff members. I especially want to recognize Shamir in Guest Services, who went above and beyond to help make our dining experience better after we had a poor experience at one of the steakhouse restaurants. His professionalism and willingness to assist were truly appreciated. Unfortunately, our last morning left us extremely disappointed and overshadowed what had otherwise been a decent stay. Around 9:20 a.m. on our final day, my partner and I went to the Gran Caribe Buffet for breakfast. While there, we witnessed our server named Oscar apparently reusing dirty cups for other guests. We observed him do this twice. The cups appeared to be wiped with a white cloth before being given to other customers, and we did not see any soap, disinfectant, or proper washing process being used. When Oscar noticed that my partner and I were watching, his behavior appeared to shift, and he placed a black tray in front of the area where he had been handling the cups, which made the situation even more concerning. I understand that busy breakfast service can be demanding, but proper sanitation and food-service hygiene should never be compromised. Seeing cups that appeared to have already been used being wiped down and given to other guests without what appeared to be proper washing or sanitizing was extremely unsettling. As guests, we trust that basic health and sanitation standards are being followed when we dine at a hotel buffet. This experience genuinely put a bad taste in our mouths—literally and figuratively—and unfortunately became the final memory of what had otherwise been a pleasant trip. It was especially disappointing because the hotel staff had otherwise provided such good customer service throughout our stay. I hope management takes this concern seriously and reviews the proper procedures for handling and sanitizing glassware and other dining-service items with the buffet staff. Guests should be able to enjoy their meals with confidence that proper hygiene and sanitation practices are being followed. Overall, there were many positive aspects to our stay, particularly the room, grounds, and customer service. However, the incident at breakfast was significant enough that I feel it needs to be addressed. I sincerely hope management uses this feedback as an opportunity to improve the dining experience and ensure proper sanitation standards are consistently maintained.

The best for us was the Alegría gym. The Instructor Carlos was really nice with me and my husband. He took care of us with the workouts that he sido for us. And allways was being funny. Our experience was incredible this week in this resort.

Omar & Lili were absolutely wonderful! They took such amazing care of us and truly went above and beyond. Their service was warm, attentive, professional, and made us feel so well looked after. They really felt like our personal butlers! ?????????????? We’re so grateful for everything they did and would happily recommend them to anyone. Thank you, Omar & Lili, for making our experience so special! ??????

???????? Great Family Vacation at Catalonia Costa Mujeres We had a wonderful family vacation at Catalonia Costa Mujeres! The resort was beautiful, very clean, and extremely family-friendly. There was plenty for everyone to enjoy, and we really appreciated how well-kept the property was throughout our stay. A special shout-out to our butler, Nathaly, who was absolutely exceptional! She went above and beyond to make our vacation special. Her attention to detail, kindness, and willingness to help truly stood out. Nathaly made us feel welcomed and well taken care of from start to finish, and she was definitely one of the highlights of our stay. ?? The only area where we feel there is room for improvement is the service at some of the restaurants. At times, it could have been a little more attentive and efficient. Overall, we had a great experience and would definitely recommend Catalonia Costa Mujeres for families looking for a beautiful, clean, and relaxing vacation. And if you have the opportunity to have Nathaly as your butler, you are in excellent hands! ?????? Overall rating: ???????? 4/5

Catalonia Gran Costa Mujeres Atmosphere is always amazing along with the service and food. Rooms are always cleaned and anything we ever need we asked Liliana room butler always knows what are needs are before we ask her. She is the best and is a big reason we always return and request her. Over all the experience and value is worth our visit for the past 3 yrs and look forward to many more visits.