Beautiful room and resort, clean, awesome food, and friendly staff. The themed a la carte restaurants means you only need to use the buffet if you absolutely want to, but for those who don’t like buffet, theres an abundance of choice! The rooms are clean and spacious too which is a huge bonus!
Very nice stay!
Jan 29, 2023
We had a wonderful time! The food was so good! The beach was really nice but there were not enough shadow. We didnt have any trouble finding chairs on the beach, even after 10 AM. The staff was nice. Would 100% recommend!
Barcelona Origens (BO) Restaurant. Best veggie food I have ever had.
Jan 29, 2023
During our stay at the Catalonia Costa Mujeres, we found a World hidden gem. Other clients highly recommended to us their vegeterian Bacerlona Orgingens (BO) Restaurant. We were blowned away, the food was amazing, portions perfect. It made me rethink my diet choices. Thank you Chef Hipolito, your different recipes are just as tasty and amazing as the next. Kudo!
Great hotel but a few improvements can be made
(Dundee, United Kingdom)
Jan 28, 2023
I had some concerns about holidaying here after reading some other tripadvisor reviews but in all honesty it’s a great resort.
The hotel design is really impressive and it’s kept super clean. Rooms are clean and spacious as is balcony. Fifth avenue is a brilliant idea. BO vegetarian restaurant is amazing but is only open in the day. Rigoberto goes out of his way for you, running to other restaurants to find the wine we preferred, a lovely gent and a credit to the hotel. Some staff were helpful but service was not the best from many staff, especially around the pool/pool bar (and I’m well aware to tip). Vegan choices could be better. Juice bar is amazing. Buffet for breakfast is okay but cross contamination issues (this isn’t the hotels fault, happens in all buffets). Good daytime entertainment programme, staff welcoming and inclusive, night time entertainment is a bit repetitive but the singer is good. Drinks by the pool/beach are awful, particularly the cocktails, very sweet and alcohol is watered down. I would prefer to be able to book at reception or restaurant rather than having to use my phone mainly because I like a digital detox on holiday.
Block 4 is quieter and that suited us. Rooms are spacious and kept super clean. Mini bar is refilled daily.
Pools are fab, great having a chilled pool and an activities pool. Beach is nice, sea isn’t as nice as other hotels I’ve been to in cancun but there’s nothing the hotel can do about this. They clean the sargasso every morning. Very limited shade (no shade other than palm trees and these spaces filled up quick. Some parasols are required, only hotel I’ve been to with this issue.
We did consider returning this year however there’s a real issue with people reserving pool beds during the night, people had three spots reserved at the pool and another on the beach. This was common throughout our two weeks here, I’m not a late riser but certainly would not be getting up in the night to reserve beds. Folk actually reserve beds and are not seen all day, infuriating. The hotel should try to control this. I’m not even sure how people managed this as you only get three pool towels at a time and the towel hut doesn’t open til 9am. If this issue was addressed I’d definitely return.
A memorable experience - we will definitely be back
Jan 26, 2023
I came here with my boyfriend for a little anniversary trip, with high expectations and was not disappointed. From the staff, to the hotel rooms, to the food- everything was incredible. There was no shortage of fun, smiles and genuine hospitality. What really stood out was our experience at Adelita, thanks to Juan (one of the kindest, most attentive men we had the pleasure of meeting), Ismael, Toño and Blanqueta. They turned our evening from a random a la carte dinner, to a memorable experience. Out of all the restaurants, this was definitely our favourite. Another huge shoutout to Victor and to Raul for their beautiful smiles and cheerful demeanours. We felt like family visiting here, and will be back again. Can’t say enough good things.