Catalonia Grand Costa Mujeres All Suites & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

3894 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Good hotel, food not so good

Palmer49 (Bexleyheath, United Kingdom) on Feb 07, 2025

Lovely hotel but let down by food, have just returned from the hotel, the rooms are beautiful, beds very comfortable, hotel is kept very clean, unfortunately the food could be a lot better, never very hot. To book an al la carte restaurant is a nightmare, you have to go on the app after midnight, took a week to book the Italian, wish we hadn’t bothered, I chose the lasagne, it was tepid and dry. The best one was the Asian, the food there was excellent. You do have a bit of a wait for your meal, but worth it, very hot as it’s all freshly cooked. The Mexican was also a disappointment, my husband and I were celebrating our anniversary, it was put on the booking, also my travel agent sent the hotel an email, not even a banner on the room door. to get a sun bed was also a problem, there are notices around the pool saying do not reserve beds, by 9.00am every bed was taken but nobody using them till sometime, after 11.00am. The beach was the same, ok if you want full sun, but if you want a bit of shade, no chance! The staff overall are very nice, except one of the hosts in the buffet restaurant, Diana I think, very rude at times, the air con is so cold, even the staff sometimes had coats on, we asked her if we could sit somewhere away from the air conditioning, she said go back and queue again! At times we had to wear a fleece in there! My husband, due to medical reasons cannot have caffeine, to get decaf coffee in the morning was hit & miss, sometimes the waiters would just bring it to him, others said, no we don’t do it, either they didn’t know, or too lazy to go and get it! The coffee shop is great, the ladies there are lovely, so helpful, I used to speak a bit of Spanish to them, they really appreciated it. All in all enjoyed our holiday, but sadly the food let it down.

TripAdvisor users rated this property 5 out of 5

A home away from home

Onur Y on Feb 07, 2025

This exceptional resort is a must try for any first timers who want to visit the cancun peninsula. The entertainment team on hand with the likes of Natalya, Joe, Alan and Fabricio are fantastic at what they do. They have a vibrant and welcoming approach which keeps you waiting for more. The threatre and its performers are some of the best I have seen and are innovative but still true to their mexican culture. The resort has a high standard of upkeep and every staff member is putting that little extra effort which makes all the difference to your stay. The food options are exceptional along with the stunning beach views. 10/10

TripAdvisor users rated this property 5 out of 5

B Loved restaurant

Jean H on Feb 06, 2025

This as our second year to this resort and we were not disappointed. Excellent service, smiles and attention to details. Yareni was extraordinary and Eduardo and Freddy completed the team and the food was spectacular. We recommend beloved to all visitors of Catalonia Costa Grand Mujeres.

TripAdvisor users rated this property 4 out of 5

Great value

corina m on Feb 06, 2025

Rooms are very clean. Buffet is by and large the best buffet at any all inclusive I’ve been to stay. Excellent entertain by the pool and at the theatre. Joe at the pool entertainment was great and Jacqueline the server around the pool was very attentive.

TripAdvisor users rated this property 5 out of 5

Absolutely insane service! ??

Alex C on Feb 06, 2025

Amazing experience, great concierge and accommodations. I throughly enjoyed me stay and would come back again! I was here for a freinds wedding, beautiful ceremony. Everyone was so helpful. Great coffee and great buffet food! I will come back with my wife and son!

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