Óleo Cancun Playa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

2045 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

No nightlife!!!! Boring resort

FellowTraveler712800 on Jul 02, 2022

We are currently still here and it’s been a love hate with this resort. First off the staff is friendly and the food is great. The problem this resort has is it’s so boring. There’s no nightlife, no parties no dancing, aswell as The bars closing at 10:30pm every night. So basically after 10:30pm you may aswell go to bed. The beach has alot of seaweed and there’s only a couple chairs. People usually show up early and take them so you’re not getting one same thing goes for the pool. During the day I’ve seen volleyball at the pool but no other activities. If you like relaxed and no night life this is for you. If you’re looking for a fun time go elsewhere.

TripAdvisor users rated this property 5 out of 5

Honeymoon 2022

Philip W on Jun 26, 2022

We are in amazing time. First time visitors so didn’t know what to expect Pool area very clean and organized. Staff overall at resort very accommodating. Great place to deep-sea fish. Took catch back to the hotel and chef prepared a special meal for us. Well done! Breakfast was very good. Three or four different restaurant options for dinner. Special thanks to Manuel and Raul. Very accommodating and attentive. We plan to be visit again. Would definitely recommend bringing tip money. Very difficult to make change for large bills. My only complaint

TripAdvisor users rated this property 5 out of 5

AMAZING STAY

Quest549817 on Jun 20, 2022

We loved our stay. Hotel staff were very kind. Great views. Beautiful beach. The hotel was very comfortable, had a pool, and gym, with views of the ocean throughout the entire resort. Asian restaurant had the best food. Manuel Reyes Bautista gave us the best service!!!!! Thank you!

TripAdvisor users rated this property 4 out of 5

Birthday in Cancún

Y2775ARjessical on Jun 19, 2022

Armando was the best! It was my birthday week and he made sure I wasn't disappointed. I never had to get up for food or drinks. Rey made sure to keep up when Armando wasn't around. The onsite photographers were great to work with. I will say my experience at Almar was not pleasant. I was at the pool all day and got hungry. I decided to go to Almar. I was wearing a beach wrap over my bikini bottom and a linen top over my bikini top. I was refused entry because of my attire. There was no hotel manager onsite. The evening staff ignored the issue and I was given no other meal option resulting in not eating dinner that night. The next morning I spoke with Albert at the front desk and asked to speak with a manager. Again there was no manager onsite. He decided to check the hotel notes and added my request to a distribution email which included the manager. Later thst day Albert followed up twice after asking if the manager spoke with me at which point noone reached out to me. Upon my check out Albert learned that my flight was later that evening and offered to extend my all inclusive wrist band as a courtesy for the lack of follow up. Kudos to Albert for providing great customer service. The manager for Oleo Cancun ignored my requests to speak with her and left her staff to deal with the situation. I work in Operations Management which includes dealing with customers daily and as a Director my responsibility is dealing with escalations and de-escalating them and accommodating customers as needed. In this case I would rate this hotel a 4 either way because the staff especially Armando were professional and made my stay pleasant.

TripAdvisor users rated this property 5 out of 5

Anniversary/ vacation

Ceroysterjr (Liberty, Missouri) on Jun 18, 2022

The staff and atmosphere is amazing. Raul, Enrique, and Sheila are simply the best. My glass never went empty whether I was at a table or at the pool. The restaurants are all tasteful and with five to choose from you are always trying something new.

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