Óleo Cancun Playa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.6
  • Location 4.6
  • Rooms 4.4
  • Service 4.7
  • Value 4.4

3541 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Don't go!

Alborz B on Jun 16, 2026

It's simple don't go! If you don't tip, they don't treat you well. I'm American and I usually tip, but it becomes unbearable when they expect it from you all the time. We're not ATMs; we're human.

TripAdvisor users rated this property 5 out of 5

Great hotel

r g on Jun 12, 2026

Second time staying at Oleo and it was just as good as we remembered. Great hotel, good food, and lovely staff who always make you feel welcome. A special mention to Gerry at the bar, who was fantastic throughout our stay, always providing excellent service. Looking forward to coming back again.

TripAdvisor users rated this property 5 out of 5

Incredible views and fantastic staff!

ifonly777888 (Ponte Vedra Beach, Florida) on Jun 01, 2026

Plans changed and I booked this hotel just a few days before arrival. I needed a quiet place to crash and refuel for the weekend between business trips. Oleo couldn't have been more perfect! The hotel is very clean, views are gorgeous from common areas (and my room!). And being able to book an all-inclusive rate was important as I didn't want to worry about meals (and their dining plan also included room service). The staff was professional and happy to assist with whatever I needed --cash for tips in USD, directions to restaurants, and the glass of champagne upon arrival was mucho bueno!! It's was helpful to have a mini-fridge and coffee maker in my room. Good news: there's a coffee shop downstairs included in dining plan--bad news: the coffee cup size was really small (like 16 oz?) and lukewarm. Plenty of places to lounge outside from pool deck to beach. The spa was also really nice and has a private pool as well. Great staff there too! I would not hesitate to stay here again.

TripAdvisor users rated this property 1 out of 5

poor service

Meander09935205518 (Paris, France) on May 29, 2026

We had a bad experience at Oleo. I ordered chicken wings for my son because we saw that other guests had them. I was told they were going to check if it was possible. Then, the waiter Francisco approached his colleagues and told them that if I didn’t pay around 70 USD, they wouldn’t serve them to me. I guess he thought I couldn’t understand Spanish, but I actually do. In the end, I found that very rude, and unfortunately my son didn’t get what he wanted.

TripAdvisor users rated this property 5 out of 5

Amazing atmosphere/staff

Piper Q on May 28, 2026

Amazing place. Francisco is so sweet. Helped celebrate our birthdays with no hassle along with Felipe. Beautiful and calm place. Didn’t feel overwhelmed and loved all the food.

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