TripAdvisor Traveler Rating

Don’t make the same mistake my family and I did . -inoperable old elevators that made it very difficult to get up to the 7th floor -promises of the beautiful all inclusive ÓLEO below is a joke- the food, amenities, staff and everything at that hotel is bad -promises of top shelf food and alcohol are a lie -best think is Smirnoff and if you pay extra it also gets you Jack Daniel’s - disgusting -scary stairs under construction with constant wet cement -power surges in the hotel where they would lose power for hours on end -leaking faucets and sinks that created puddles in the rooms -fumes coming in from the vents -flooded showers that would not drain -rude staff at the front desk -lifeguards never on duty and left a guest laying in the sand intoxicated for multiple hours without help and she was about to get washed up by the ocean

This is a smaller hotel with 3 restaurants, pool, pool bar and gym. We've been coming for 20 years. The staff is great, special shout out to Francisco, Shayla, Rodriguez, Charlie and Enrique and Gerry. Everyone goes above and beyond. For the price point, the food is reasonable, for more luxurious options you can book the sushi restaurant or the sit down seaside restaurants. Its generally clean, but its an older hotel, often things require maintenance. They are prompt about it and things get fixed promptly but often minor annoyances. Other than that, we love the place and come back every year. The beach is fantastic and zero sargasso.

Fransisco the waiter and pool bar employee best employee out there helped us everyday. Very kind always got a smile on his face. Make sure you find Francisco he will make your trip 10x better just by being accompanied by him.

Had a great stay the workers were very friendly and on top of things especially Francisco!! The room was very spacious and we had a great view of the ocean, checking in was very fast and easy would definitely recommend this place to my friends!

A small hotel with a very small footprint. Not a luxury boutique hotel as titled but a decent place that could use some maintenance and a fresh coat of paint. Food was average at the buffet but better in the restaurants. The staff was helpful and nice.wMy friend and I received an upgrade to an ocean view and really appreciated this. Our room was nice and comfortable with a good view. The pools are small and there is only one staff in the swim up bar. Takes a while to get your drink. Inexpensive liquor. Would I return? Maybe. I have stayed in many other places in Cancun that were better but would say, it that is definitely a great price for what you get. It is at the lower end of the spectrum and a great value. A very reasonable price for a week in paradise.