TripAdvisor Traveler Rating

Location was great, hotel right on the beach, however the hotel shaded the beach and pool and therefore there was no sun after 3.30pm we chose to take our towels further down the beach to enjoy the late sunshine. Initial greeting was good but I’m afraid that’s where the positives about this hotel stop. This was a trip for my daughter and I to relax together, we upgraded our room to an Ocean Front Junior suite which was supposed to give us the wow experience with an exclusive section on the beach, a concierge service, gourmet on the go when on excursion, daily turndown, personal welcome message from the general manager and a few other bits, like a bottle of wine in your room on arrival, chocolate dipped fruit and discounts off the spa. The room whilst big, was tired and generally grubby, there wasn’t a balcony and the windows were sealed shut so we had no airflow to the room or was able to dry wet swim wear. The sheets on the bed were old and scratchy and there was a wrinkled mattress protector which felt like a plastic incontinence sheet making the bed hot and uncomfortable to sleep in. The bathroom had a good shower but was generally tired and grubby and not at all what you would expect from an upgraded suite. There were no bathroom amenities like cotton pads etc. The mini bar had a couple of sodas in it and 2 beers and water which was refreshed daily. We did not receive a daily turndown service that was promised infact we didn’t receive a turn down service at all and after calling down to say our room hadn’t been cleaned we were told the cleaning service was every other day. However it wasn’t and I had to call 3 times during our stay to complain that our room hadn’t been cleaned and had no clean towels. One time, I was told they would clean whilst we were at dinner, I called to say we were now out of the room for dinner, only to return 1 1/2 hours later with the room still not cleaned. The single bin in our room was therefore constantly full, cups hadn’t been cleaned, and we had no additional glasses in the room other than the bathroom glasses. The chocolate dipped fruit which wasn’t, but was some kind of cake, was left uneaten and uncleared in our room for 3 days before I had to throw it in the already overfull bin. There was a coffee machine in the room but no kettle and no tea making provisions and whilst we had 3 cups, we only had 2 saucers and no spoons. The floor of the room was battered and had several holes in it. Towels were provided when asked but were old and tired. There were no bathrobes or slippers in the room the room therefore had sand on the floor as it wasn’t being cleaned often enough.Not the luxury experience we were expecting. We ordered room service three times during our stay, the first experience didn’t provide all we ordered and was lukewarm, the second dinner was better but we also ordered breakfast for an early start, which had several missing items including no spoons for our yoghurts. The ordering of this breakfast was a challenge in itself as they couldn’t take my order until after 5pm meaning I had to make a special trip back to reception in person to order and despite us having our order confirmed when questioned where our bacon was, we were told no bacon as this has to be cooked! but so was the rest of the items delivered. The food in general was poor whilst there was an ok selection the quality of the food was poor and very samey. We ate mainly in the buffet or the snack bar at lunch, Breakfast was the best meal and often we would eat very little in the evenings as it just wasn’t a pleasurable experience. Tables often needed cleaning, we asked for a table outside to be cleared and cleaned. He simply took off the mats and shook them on the floor and placed them back on the table. I didn’t observe any proper cleaning of tables and mats in between customers. Only once did we have glasses on the table for water and they were dirty, most night if we asked for water we were simply given 2 bottles of water in plastic bottles. The sodas were always flat. Waiting staff were unattentive and you were often left to go and ask for items, no seasoning on the table you had to find someone and ask, then you were given sachets of seasoning. We had to wait for a table 3 times during our stay for breakfast for over 10 minutes. We tried the Mediterrean restaurant once and we walked out mid meal as the food was terrible, starters you had to help yourself, my daughter order pizza which was undercooked I ordered the catch of the day with risotto. The fish had clearly been sat on a hot plate as was dry and brittle the risotto was under cooked and claggy at the same time! We are still at the resort so will try the Asian restaurant tomorrow. We asked for a lunch box on a day we had an excursion. Again I had to come back a second time after 5pm to order, to then be told there would be an additional charge. $5 US dollars each for a sandwich, a piece of fruit and a bottle of water!!!!! So what about the gourmet on the go service I was promised? Plus I’ve never been to on all inclusive resort where I have to pay for a lunch that should be all inclusive. The private beach area we were promised, was a section on the main beach that wasn’t supervised so everybody sat there no matter what colour the wrist you were wearing was. The first 4 days had no beach service but this did improve later in the week. The INSPIRA exclusive service I book and paid for was a complete waste of money at no point have we felt special infact quiet the opposite and at this point of our holiday I have given up complaining as the staff at no point have apologised or taken any responsbility for the issues we have faced. I even completed the survey I received with no feedback even though I asked for some and the welcome from the general manager has been none existent. Today I asked about check out when we leave and if we could have a late check out as our flight isn’t until 10.30pm. They reception staff told we she couldn’t offer this until the day and if they did have availability it would cost me $15 USD per hour to extended! So I asked about shower facilities we could use to be told the other facility they had was the toilets (no shower facilities) as it was a busy time of year!!!!!! and after 12pm we can no longer use the restaurant or bar unless we pay $11 USD each. I am absolutely appalled. This is like faulty towers on steroids. We arrived at the hotel on day 1 at 9pm we went straight to bed without food or drink and on check out day they expect us to wait at the hotel for 6 hours without any provisions. Many of the male staff have been unprofessional and made inappropriate comments towards my 23 year old daughter when she went to the bar alone making her feel uncomfortable walking around on her own. Gym is very basic with old broken equipment and is very small. Spa was nice and the massages were good. The pictures on the website are all AI generated there are no palm trees on the beach, there is very little seating outside, 6 tables at the pool snack bar and thats it. The loungers are cheap plastic not wicker as shown. A completely catfish image of the hotel and surrounding. I am not generally someone who would complain but I paid a lot of money for this holiday and I want to inform others to spend their money elsewhere. We booked through Virgin Holidays and whilst the rep at the airport said he would be in touch the day after we arrived we haven’t heard a peep from him. Save your money and go elsewhere.

Amazing time and Mariano at the Mediterranean restaurant is amazing! Great service amazing food! Try the lasagna! Chef Saul Boryes has great food!

We had a really great experience with the all inclusive. Mariano did a great job serving our family at Almar and we would love to come back.

Really nice hotell with all inclusive. Nice beach and hotel pool. 3 restaurants to choose from and a snack bar during daytime. We loved our stay here. This was the second time we visited this hotel.

Would have given it a five but for the attitude of some of the reception staff. Hotel was lovely, good food and the waiters and bar staff were exceptionally friendly. Particular shout out to Enrico and Francisco who we are sorry to leave behind. They were great!! The hotel is in a great position right on the beach and there were always plenty of subbed. We stayed over Christmas and New Year. The New Year festivities were phenomenal. They really pushed the boat out and all the staff worked really hard to make sure everyone had a good time. Trips out were reasonably priced and the temple at Coma/ cenote were well worth visiting. Also make sure you visit the Isla Majurtes