Óleo Cancun Playa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

2199 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Oleo is Awesome!

Kirk M (Ventura) on Dec 03, 2022

Beautiful beach! Excellent friendly service. Great views! Reasonable cost. Kevin, Carlos, Claudia, Alejandra, Ismaal, Alberto are a few names I remember - very warm gracious service! Two restaurants and one buffet - tasty food

TripAdvisor users rated this property 5 out of 5

Love Oleo hotel!

Stacy M on Dec 03, 2022

Liliana, Valeria, Yeseli Sheila Dulce very excellent service ! Very attentive at all times! Highly recommended. The location is perfect and all the amenities. Excelente servicio, el personal muy atentos.

TripAdvisor users rated this property 5 out of 5

Great stay at ÓLEO Cancún

824cherp on Dec 03, 2022

After much research, we were very happy with our decision to stay at ÓLEO Cancún for a relaxing beach holiday. We were looking for a smaller hotel with good food and a relaxed vibe, and that is exactly what we found at ÓLEO. What makes the stay at ÓLEO Cancún so special? The staff! Since ÓLEO is a small, boutique resort they can provide personal, friendly service to each guest. All staff are friendly, helpful, and professional. From the minute we arrived in the hotel lobby, we were greeted by Isaac and Esteban and given a welcome champagne cocktail. Stefano (entertainment) made a point of seeking us out every day by the pool to see if we needed anything and to make sure everything was okay. He even noticed me sitting on the pool deck one afternoon playing Bingo and came over to see if I needed a chair. Special shoutouts to: Jonathan (bartender) – every time I approached the bar, he greeted me personally and served me promptly. He even came up with what became my favourite cocktail for the week – a caipirinha! Rey and Rodolfo (servers at the at El Botanero Pool Snack Bar) were constantly circulating, bringing drinks and food right to your lounger. Carlos (waiter at Almar) provided professional, excellent service during dinner. Alex (entertainment) – for his “paciencia” when teaching me to make a bracelet, and then gifting me one as a surprise! Valeria (entertainment/dining hostess) whose smile greeted us as she made sure we could sit outside whenever possible. And Rodolfo (lifeguard) who made sure everyone was safe in the ocean! And last, but definitely not least Antonio (entertainment) aka “Chocolaté” who made each and everyday fun in the sun. His water aerobics was awesome. His energy and positive outlook on life were very insightful and meaningful. And he made an older lady feel “Sexy, sexy ooooh la la”. Rooms were clean and serviced promptly every day. All the grounds and common areas were cleaned regularly and were very well taken care of. Food at the resort was excellent. The buffet restaurant had lots of variety and options. Both Almar and Hakka were excellent. No reservation necessary. Food was plated beautifully, and the service was professional and prompt. There is also on on-site coffee shop where you ccould pick up a latte, a sandwich and dessert at anytime during the day. We would have liked to have seen more lounge chairs/seating available on the beach or in the pool area, but as early risers, it was not a problem for us. Often other guests were unable to have a chair or lounger to sit on as they were all taken. Although this review is long, I wanted to capture what sets ÓLEO apart from other all-inclusive resorts. Their niche is their personal, individual service. You can’t find that at larger resorts. I highly recommend ÓLEO if you are looking for a relaxed, all-inclusive resort in Cancún. After much research, we were very happy with our decision to stay at ÓLEO Cancún for a relaxing beach holiday. We were looking for a smaller hotel with good food and a relaxed vibe, and that is exactly what we found at ÓLEO. What makes the stay at ÓLEO Cancún so special? The staff! Since ÓLEO is a small, boutique resort they can provide personal, friendly service to each guest. All staff are friendly, helpful, and professional. From the minute we arrived in the hotel lobby, we were greeted by Isaac and Esteban and given a welcome champagne cocktail. Stefano (entertainment) made a point of seeking us out every day by the pool to see if we needed anything and to make sure everything was okay. He even noticed me sitting on the pool deck one afternoon playing Bingo and came over to see if I needed a chair. Special shoutouts to: Jonathan (bartender) – every time I approached the bar, he greeted me personally and served me promptly. He even came up with what became my favourite cocktail for the week – a caipirinha! Rey and Rodolfo (servers at the at El Botanero Pool Snack Bar) were constantly circulating, bringing drinks and food right to your lounger. Carlos (waiter at Almar) provided professional, excellent service during dinner. Alex (entertainment) – for his “paciencia” when teaching me to make a bracelet, and then gifting me one as a surprise! Valeria (entertainment/dining hostess) whose smile greeted us as she made sure we could sit outside whenever possible. And Rodolfo (lifeguard) who made sure everyone was safe in the ocean! And last, but definitely not least Antonio (entertainment) aka “Chocolaté” who made each and everyday fun in the sun. His water aerobics was awesome. His energy and positive outlook on life were very insightful and meaningful. And he made an older lady feel “Sexy, sexy ooooh la la”. Rooms were clean and serviced promptly every day. All the grounds and common areas were cleaned regularly and were very well taken care of. Food at the resort was excellent. The buffet restaurant had lots of variety and options. Both Almar and Hakka were excellent. No reservation necessary. Food was plated beautifully, and the service was professional and prompt. There is also on on-site coffee shop where you ccould pick up a latte, a sandwich and dessert at anytime during the day. We would have liked to have seen more lounge chairs/seating available on the beach or in the pool area, but as early risers, it was not a problem for us. Often other guests were unable to have a chair or lounger to sit on as they were all taken. Although this review is long, I wanted to capture what sets ÓLEO apart from other all-inclusive resorts. Their niche is their personal, individual service. You can’t find that at larger resorts. I highly recommend ÓLEO if you are looking for a relaxed, all-inclusive resort in Cancún.

TripAdvisor users rated this property 5 out of 5

Everyone here is very accommodating and nice

Eddie N on Dec 02, 2022

Raul, Jonathan and Issac from the pool area were excellent. My hand always had a drink and they were always asking regarding my needs. The only thing I would complain about is thr food at Haka was not very good. Thank you for a great experience.

TripAdvisor users rated this property 5 out of 5

Staff made this stay exceptional!

juditha396 on Nov 30, 2022

I want to open this review with shout-out of appreciation for ABI and ALEX for making our trip special, memorable and for helping my boyfriend and I hand make friendship bracelets that make us think of Cancun everyday! ABI and ALEX were kind, fun, warm and made us feel truly special in our short stay. Compliments to them and their hospitality!!! As for accommodations, the rooms are large, lovely, spotless and the grounds of the hotel were pristine and well-kept. For an all-inclusive, we felt that the food was actually quite good, especially the breakfast!

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