Secrets The Vine Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

15972 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great all inclusive with just a few issues that could be correctable by management.

Duck61 (Spring Creek, Nevada) on Feb 02, 2023

The best part of this hotel is the incredible staff. Everyone is engaging and so polite. I just wish I could see their smiles as they seem to be forced to still wear masks even though the guests don’t and we are way past needing them. So it gives a lower class feel to them when in fact they are the top of the class in service. Restaurants were good, again with excellent wait staff, but the food wasn’t 5 star across the board. The spa was very nice with a wonderful signature hydrotherapy, but the prices were too overpriced even when using coupons they offer upon check in. In sun, this is a nice hotel but has just a few issues that keep it from being a five star.

TripAdvisor users rated this property 4 out of 5

Excellent Preferred Service

K C on Feb 01, 2023

Recently returned from vacation and stayed at this resort 5 nights and from day 1 our butlers Aldo and Sandra (22nd) floor were excellent. All we had to is text them with any special requests we had and they were on it. Best service we’ve experienced at any of the resort since we became club members.

TripAdvisor users rated this property 5 out of 5

This place was amazing.

bobbieg623 on Feb 01, 2023

We just got home from a 11 day stay. We had an amazing time. A beautiful resort. Restaurant were very good. The service was fantastic. We stayed in the preferred. I have to say we had the best butlers. Tania Ralleuc (Mose)and Iran were there for every need. The coffee lady's down stairs made some amazing coffee and always very nice. Our preferred pool servers Angel Anguas and Julio Rahz are awesome. We appreciate everything you guys did for us. We will miss cancun and will return again.

TripAdvisor users rated this property 5 out of 5

My 40th Anniversary

Samvel T on Feb 01, 2023

Best vacations ever! At our check in Elena from Concierge gave us the welcome with drinks! We took care of all our need. Also helped me to decorate my room with rose petals and a beautiful dessert for my wife. The room was really nice and the view no words. See you next year Elena!

TripAdvisor users rated this property 5 out of 5

My romantic vacations

susantG7227JB on Feb 01, 2023

First time in Cancun and I loved my vacations! Elena the Concierge helped my husband to decorate the room with rose petals. She is the best!!! I wilk appreciate to Elena the best service in Secrets the Vine Cancun. I will return and hope to see her soon.

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