Secrets The Vine Cancun
Cancun 5.0
Overview
Secrets The Vine Cancun is filled with layers of moments to discover from natural luxury to unexpected flavors. All luxury…all you…surrounded by the magnificent backdrops of views of every sunrise and sunset over the Caribbean Sea and the Laguna Nichupte. This haven provides opulence to the most discerning traveler with a pure white sand beach and stunning ocean views stretching as far as the eye can see.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
497
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms

- 1 king bed, or 2 queen beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Smoke-free
- Chase lounge
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Italian porcelain floors honed to mimic wood, His-and-her armoire
- Smoke-free

- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Italian porcelain floors honed to mimic wood, His-and-her armoire
- Smoke-free
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Living room
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Italian porcelain floors honed to mimic wood, His-and-her armoire
- Smoke-free

- 1 king bed, or 2 queen beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Butler service
- Concierge service
- Smoke-free
- Personalized check-in with butler - check in on your own floor, eliminating check in at the general reception area
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Italian porcelain floors honed to mimic wood, His-and-her armoire
- Smoke-free
All Preferred Club suites offer the following additional amenities and services:
- Private Preferred Club Lounge
- Preferred status and amenities
- Butler service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d’oeuvres
- Exquisite desserts and fine liquors in the lounge
- Private swimming pool
- Pillow menu
- Free internet access in-room (with your own device)
- Upgraded mini-bar service
- Upgraded bath amenities

- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Butler service
- Concierge service
- Smoke-free
- Personalized check-in with butler - check in on your own floor, eliminating check in at the general reception area
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Italian porcelain floors honed to mimic wood, His-and-her armoire
- Smoke-free
All Preferred Club suites offer the following additional amenities and services:
- Private Preferred Club Lounge
- Preferred status and amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d’oeuvres
- Exquisite desserts and fine liquors in the lounge
- Private swimming pool
- Pillow menu
- Free internet access in-room (with your own device)
- Upgraded mini-bar service
- Upgraded bath amenities

- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Butler service
- Concierge service
- Living room
- Seating area
- Smoke-free
- Chaise lounge
- Dining table
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Italian porcelain floors honed to mimic wood, His-and-her armoire
- Smoke-free
All Preferred Club suites offer the following additional amenities and services:
- Private Preferred Club Lounge
- Preferred status and amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d’oeuvres
- Exquisite desserts and fine liquors in the lounge
- Private swimming pool
- Pillow menu
- Free internet access in-room (with your own device)
- Upgraded mini-bar service
- Upgraded bath amenities












Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Adults only
- As the sun sets at Secrets The Vine Cancun, live evening shows and specialty themed events will entertain and amuse you. Relax and sip on your favorite cocktail while you listen to the contemporary sounds in one of our lounge areas.
Type | Amenities | |
---|---|---|
Red Vine Piano Lounge | Bar, Lounge | |
Half Time | Bar, Lounge | |
Manatees - Pool bar | Bar | |
Sugar Reef - Pool bar | Bar | |
Barracuda - Beach Bar | Bar | |
The Vine Bazaar: The Vine Lounge and Terrace bar | Bar | |
The Vine Bar - Wine bar | Bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Internet
- In room wired
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Market Café | Buffet | Mexican | All day dining | Dress code |
Dragons | À la carte | Asian | Dinner | Dress code |
Bluewater Grill | À la carte | Grill/steak house | Dinner | Dress code |
Nebbiolo | À la carte | Italian | Dinner | Dress code |
Sea Salt Grill | À la carte | Mediterranean | Dinner, Lunch | Dress code |
The Kitchen | À la carte | Mexican | All day dining | Dress code |
The Vine Bazaar: The Café | Snack bar | International | Snacks | Dress code |
Barefoot Grill | À la carte | Grill/steak house | Lunch, Snacks | Dress code |
Olio | À la carte | Mediterranean | Dinner | Dress code |
- Rooms: 497
- Property view .
- Fitness centre: on site
- Spa: on site ($)
-
All-inclusive: Included
- All meals plus snacks
- Unlimited domestic and premium drinks
Sip, Savor and See Promotion
Guests can Sip, Savor and See at nearby participating resorts from 6 p.m. to 1 a.m. every evening. Reservations must be made through the Resort concierge in advance. Restrictions apply. Visit www.hyattinclusivecollection.com/en/special-offers/sip-savor-see/ for details.
- Pets allowed available ($)
AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.
Pools
- Jetted pools: 1
Water sports
- Non-motorized watersports: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Nightly entertainment: on site
- Preferred Club pool
- Pool volleyball
- Business centre
- Complimentary internet in business centre


Bazaar Restaurant

Secrets The Vine

Fitness centre

Sports Bar

Bridal Room at the Spa

Olio Restaurant

Preferred club pool

Market Café

Lobby Bar

Cafe

Secrets Spa by Pevonia

Bluewater Grill

Wedding Gazebo

Red Piano Bar

Nebbiolo Restaurant

Pool party

Lounge

Secrets The Vine

Pool
Location

Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 5.0
-
Location 4.5
-
Rooms 4.5
-
Service 4.5
-
Value 4.5
Amazing hotel with fantastic Staff
Maps51880152961 (St. Neots, United Kingdom) on Feb 08, 2025
We chose Secrets The Vine for the first time after visiting other Secrets and Hyatt hotels in Cancun and Dominican Republic over the last 16 years. This was our 8th visit to Cancun and I can happily say it was a blast with great service from the minute you arrive. From looking at the hotel online you get the impression it’s a bit of a tower block compared to other hotels. It’s actually only 18 floors with the top 8 floors comprising the larger Junior and Honeymoon suites (Preferred Club) and the floors below being a mix of Deluxe and Junior Suites. The lifts are great as 3 lifts serve the top 8 floors with 3 more serving the floors below with all 6 lifts servicing floor 12 (actually the 2nd floor) where the Preferred pool, 3 restaurants, Spa and Gym are located so you never wait for a lift. On arrival we were upgraded to a suite which was a pleasant surprise. This had views of the sea and lagoon and overlooked the Preferred Club pool and Hard Rock Hotel next door. The room was amazing with a massive 8ft x 4ft glass enclosed shower and everything you would need including a large body lotion dispenser which was a plus after a day in the sun. In short there was loads of wardrobe space and the views were panoramic even though it’s not ocean front. I don’t think any rooms have a bad view even if you are looking at the lagoon and the higher you are the better the view. With regard to the restaurants we visited the food was very good, we visited the Bluewater Grill 3 times for steak, Nebbiolo twice for Italian and Dragons twice for Asian plus the Vine Cafe (which is 24hr) at least 2 times a day for coffee and pastries. (It’s hard not to stop by as you walk to the pool!) The drinks were great wherever you were with the quality of the cocktails and spirits better than I have experienced elsewhere. If I had any complaint it would be the AC in the main lobby area was too cold which caused me to go shopping for warmer clothes for the evenings as all the night bars were in the lobby area. This was reported by lots of guests from the day we arrived but even though lots of guests huddled around the fire each night the temperature never seemed to warm up so I guess the hotel can’t change it. Next year I’ll bring a few hoodies or cardigans just in case as this was the only issue I found and in no way compromised my enjoyment. The pools are spotless and towels are laid out on each sun bed by the hotel at 6.30am so there is no hunting for towels in the morning but most of the good sun bed positions are reserved by 7am even though lots of people don’t start using them until 10am but this is sane everywhere you go and given we are 5hrs ahead in the UK we were generally awake by 5am and getting coffee at 7am so found the beds we wanted on most days. The beach is quite narrow at the moment as it’s quite breezy so the waves cone in further but this forever changes and is more to do with the continual erosion and rebuilding of the Hotel Zone beach as I found when I visited the Zilara on 3 separate occasions to find the beach growing by 50m from one year to the next ! All in all Secrets The Vine has to be our favourite hotel. This came as a surprise to us given we’ve stayed at Secrets Silver Sands twice, Hyatt Zilara 3 times and Excellence Riviera Cancun twice which were also great hotels but Secrets The Vine excelled our expectations from the minute we arrived up until the moment we left. Certain people really made this a special holiday and I want to mention them for their benefit and also to let anyone visiting know that these individuals will give you fantastic service as well as chat openly to you about themselves if you want to chat to them, they are so open to talk to guests and make that special connection we all seek to find rather than them simply be in the background. They are as follows: Ixchel & Enid in the coffee shop, they definitely go above and beyond to make your holiday special ?? Alan & Aisha in the Entertainment crew. They are happy, entertaining and there is no pressure to join in any activity but they come around to chat to guests and both really seem to love their job ?? Ibeth, Daniel and Ruby serve drinks by the pool, they come round every 10 mins and are proactive to bring you drinks and clear empty glasses with a friendly smile and an engaging manner?? Last but not least is Alejandro (Alex) who manages the pool/beach area with Angel. Alex was fantastic and informative, helping us with decisions on where to visit as well as assisting us with what we needed around the pool. He chatted about his life and family and was sooo friendly to us. Alex and Angel make sure everyone has a sun bed and are on hand to assist with anything you need and bake you want to return One thing I really noticed is how long the staff have been at this hotel with so many well over 10 years showing their love and commitment to the brand and to us travellers I will be back as soon as I can ??
Secrets all inclusive
Andrew M on Feb 07, 2025
My wife and I went with a good size work group and had an amazing time. We love the variety of restaurants that were all on site. We spent most of the days down at the beach and our server, Juan, was absolutely amazing and fun to hang out with. I think future vacations are gonna be hard to beat secrets. The bar was set really high.
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