All inclusive

Secrets The Vine Cancun

Cancun 5.0

Overview

Secrets The Vine Cancun is filled with layers of moments to discover from natural luxury to unexpected flavors. All luxury…all you…surrounded by the magnificent backdrops of views of every sunrise and sunset over the Caribbean Sea and the Laguna Nichupte. This haven provides opulence to the most discerning traveler with a pure white sand beach and stunning ocean views stretching as far as the eye can see.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

497

Rooms

Deluxe Ocean View
475 square feet
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 3 guests in the room
Deluxe Ocean View
475 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
  • Italian porcelain floors honed to mimic wood, His-and-her armoire
  • Smoke-free

Junior Suite Ocean View
712 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Junior Suite Ocean View
712 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
  • Italian porcelain floors honed to mimic wood, His-and-her armoire
  • Smoke-free

Master Suite Ocean View
1324 square feet
  • 1 king bed, and 1 sofa bed
  • Ocean view
  • No more than 3 guests in the room
Master Suite Ocean View
1324 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
  • Italian porcelain floors honed to mimic wood, His-and-her armoire
  • Smoke-free

Preferred Club Deluxe Ocean View
475 square feet
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 3 guests in the room
Preferred Club Deluxe Ocean View
475 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
  • Italian porcelain floors honed to mimic wood, His-and-her armoire
  • Smoke-free
Additional details

All Preferred Club suites offer the following additional amenities and services:

  • Private Preferred Club Lounge
  • Preferred status and amenities
  • Butler service
  • Daily continental breakfast service in the lounge
  • Afternoon hot and cold hors d’oeuvres
  • Exquisite desserts and fine liquors in the lounge
  • Private swimming pool
  • Pillow menu
  • Free internet access in-room (with your own device)
  • Upgraded mini-bar service
  • Upgraded bath amenities

Preferred Club Junior Suite Ocean View
712 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Preferred Club Junior Suite Ocean View
712 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
  • Italian porcelain floors honed to mimic wood, His-and-her armoire
  • Smoke-free
Additional details

All Preferred Club suites offer the following additional amenities and services:

  • Private Preferred Club Lounge
  • Preferred status and amenities
  • Concierge service
  • Daily continental breakfast service in the lounge
  • Afternoon hot and cold hors d’oeuvres
  • Exquisite desserts and fine liquors in the lounge
  • Private swimming pool
  • Pillow menu
  • Free internet access in-room (with your own device)
  • Upgraded mini-bar service
  • Upgraded bath amenities

Preferred Club Master Suite Ocean View
1324 square feet
  • 1 king bed, and 1 sofa bed
  • Ocean view
  • No more than 3 guests in the room
Preferred Club Master Suite Ocean View
1324 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
  • Italian porcelain floors honed to mimic wood, His-and-her armoire
  • Smoke-free
Additional details

All Preferred Club suites offer the following additional amenities and services:

  • Private Preferred Club Lounge
  • Preferred status and amenities
  • Concierge service
  • Daily continental breakfast service in the lounge
  • Afternoon hot and cold hors d’oeuvres
  • Exquisite desserts and fine liquors in the lounge
  • Private swimming pool
  • Pillow menu
  • Free internet access in-room (with your own device)
  • Upgraded mini-bar service
  • Upgraded bath amenities

Amenities


Location

Address
Blvd Kukulcan km. 14.5, Zona Hotelera Cancun, Cancun, Mexico
17 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 2 out of 5

Vacation or conference hotel?

ME1494 (Lancashire, United Kingdom) on May 26, 2024

This hotel is not what it appears! If you are considering choosing it for a luxury vacation/ holiday think very carefully as you will not just be spending it with fellow holiday makers, but conference delegates whom pretty much take it over! During my stay the hotel was pretty much full of big corporate organisations and that completely ruined the holiday.

TripAdvisor users rated this property 1 out of 5

Beware

SHAWN O on May 25, 2024

Been a member with UVC for a few years now but sadly was the worst vacation and visit to one of their resorts to date. Started off by using their transportation after arriving at the airport, waited for 40 mins for the driver to show up from the time requested to be picked up. Checking in at the preferred lounge was the second oops, the gal that checked me in started to get very rude after asking when an eta was to be given a room. After getting my bags delivered I got changed and went to go explore, getting off the elevator in the lobby was like getting smacked with a hot iron, had to be at least 80-85 degrees in the lobby. To find out by a worker that their AC was not working and been out for awhile. Visited the buffet to only sit there drenched in sweat. Wow it only can get better right? No sadly it did not. Room service lost my order, lunch the second day served me raw steak tacos, another room service order had a roach on the tray delivered to my room… asking at this point to please get transfered to another resort in which I had never encountered any issues in the past. Was told no, but hey we will ensure you to receive the Secrets experience that you deserve! 5 days visit then turned into me leaving a day and half early as I could not enjoy myself at all! Very disappointed in the service and quality of this Secrets resort. After checking out early, the preferred lounge did not even offer or want to take my luggage down to the main floor to my transportation back to airport. There was 3 things that were good, the spa was amazing, the butlers that I had was a gal from Italy, cannot remember her name along with Sebastian, he tried very hard to help turn the visit around but was very limited to what he was able to do and finally the one manager that spoke to me the night before I left, only some what of an apology I received. I still have not gotten the UVC or GM’s email as requested. I was told that I would get some sort of compensation or refund for the experience and for checking out early but still have yet to see that a week later. I did get an email today from someone at the resort saying that they heard my complaints and cannot wait to see me again in the near future. Not happening at this location. Sorry! I know that I cannot be the only one last week that experienced this kind of service or issues with the temperature. Be careful when coming and make sure that you are taken care of prior to leaving if you encounter problems.

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