Secrets The Vine Cancun
Cancun 5.0
Overview
Secrets The Vine Cancun is filled with layers of moments to discover from natural luxury to unexpected flavors. All luxury…all you…surrounded by the magnificent backdrops of views of every sunrise and sunset over the Caribbean Sea and the Laguna Nichupte. This haven provides opulence to the most discerning traveler with a pure white sand beach and stunning ocean views stretching as far as the eye can see.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
497
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms

- 1 king bed, or 2 queen beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Smoke-free
- Chase lounge
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Italian porcelain floors honed to mimic wood, His-and-her armoire
- Smoke-free

- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Italian porcelain floors honed to mimic wood, His-and-her armoire
- Smoke-free
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Living room
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Italian porcelain floors honed to mimic wood, His-and-her armoire
- Smoke-free

- 1 king bed, or 2 queen beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Butler service
- Concierge service
- Smoke-free
- Personalized check-in with butler - check in on your own floor, eliminating check in at the general reception area
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Italian porcelain floors honed to mimic wood, His-and-her armoire
- Smoke-free
All Preferred Club suites offer the following additional amenities and services:
- Private Preferred Club Lounge
- Preferred status and amenities
- Butler service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d’oeuvres
- Exquisite desserts and fine liquors in the lounge
- Private swimming pool
- Pillow menu
- Free internet access in-room (with your own device)
- Upgraded mini-bar service
- Upgraded bath amenities

- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Butler service
- Concierge service
- Smoke-free
- Personalized check-in with butler - check in on your own floor, eliminating check in at the general reception area
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Italian porcelain floors honed to mimic wood, His-and-her armoire
- Smoke-free
All Preferred Club suites offer the following additional amenities and services:
- Private Preferred Club Lounge
- Preferred status and amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d’oeuvres
- Exquisite desserts and fine liquors in the lounge
- Private swimming pool
- Pillow menu
- Free internet access in-room (with your own device)
- Upgraded mini-bar service
- Upgraded bath amenities

- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Butler service
- Concierge service
- Living room
- Seating area
- Smoke-free
- Chaise lounge
- Dining table
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Italian porcelain floors honed to mimic wood, His-and-her armoire
- Smoke-free
All Preferred Club suites offer the following additional amenities and services:
- Private Preferred Club Lounge
- Preferred status and amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d’oeuvres
- Exquisite desserts and fine liquors in the lounge
- Private swimming pool
- Pillow menu
- Free internet access in-room (with your own device)
- Upgraded mini-bar service
- Upgraded bath amenities












Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Adults only
- As the sun sets at Secrets The Vine Cancun, live evening shows and specialty themed events will entertain and amuse you. Relax and sip on your favorite cocktail while you listen to the contemporary sounds in one of our lounge areas.
Type | Amenities | |
---|---|---|
Red Vine Piano Lounge | Bar, Lounge | |
Half Time | Bar, Lounge | |
Manatees - Pool bar | Bar | |
Sugar Reef - Pool bar | Bar | |
Barracuda - Beach Bar | Bar | |
The Vine Bazaar: The Vine Lounge and Terrace bar | Bar | |
The Vine Bar - Wine bar | Bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Internet
- In room wired
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Market Café | Buffet | Mexican | All day dining | Dress code |
Dragons | À la carte | Asian | Dinner | Dress code |
Bluewater Grill | À la carte | Grill/steak house | Dinner | Dress code |
Nebbiolo | À la carte | Italian | Dinner | Dress code |
Sea Salt Grill | À la carte | Mediterranean | Dinner, Lunch | Dress code |
The Kitchen | À la carte | Mexican | All day dining | Dress code |
The Vine Bazaar: The Café | Snack bar | International | Snacks | Dress code |
Barefoot Grill | À la carte | Grill/steak house | Lunch, Snacks | Dress code |
Olio | À la carte | Mediterranean | Dinner | Dress code |
- Rooms: 497
- Property view .
- Fitness centre: on site
- Spa: on site ($)
-
All-inclusive: Included
- All meals plus snacks
- Unlimited domestic and premium drinks
Sip, Savor and See Promotion
Guests can Sip, Savor and See at nearby participating resorts from 6 p.m. to 1 a.m. every evening. Reservations must be made through the Resort concierge in advance. Restrictions apply. Visit www.hyattinclusivecollection.com/en/special-offers/sip-savor-see/ for details.
- Pets allowed available ($)
AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.
Pools
- Jetted pools: 1
Water sports
- Non-motorized watersports: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Nightly entertainment: on site
- Preferred Club pool
- Pool volleyball
- Business centre
- Complimentary internet in business centre


Bazaar Restaurant

Secrets The Vine

Fitness centre

Sports Bar

Bridal Room at the Spa

Olio Restaurant

Preferred club pool

Market Café

Lobby Bar

Cafe

Secrets Spa by Pevonia

Bluewater Grill

Wedding Gazebo

Red Piano Bar

Nebbiolo Restaurant

Pool party

Lounge

Secrets The Vine

Pool
Location

Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.8
-
Location 4.7
-
Rooms 4.7
-
Service 4.7
-
Value 4.4
Was excited to come, but left pretty disappointed
Pennay03 on Jun 14, 2025
I honestly rounded up, as this is at best a 2.5 rating for a 5 star hotel. Upon entrance, the hotel smelled like a fragrance masking a moldy scent. The balcony area outside of the room lacked privacy; there was no concrete wall divider between each room. Housekeeping used our same linens each night - we know because the same stain was on our comforter and bed sheets. The restaurant wait times were long for dinner (Sea Salt restaurant). The cups/glasses used to serve drinks were often times dirty and cracked/chipped. The onsite souvenir shop/store was inconsistent with payment methods - one day I charged everything to the room and the next day they told me that they do not take room charges because the hotel is separate from the store. The day time entertainment should have more pool activities (pool parties, volleyball games, karaoke, etc.). Probably should update the hotel, as the building was a bit old and so were the computer systems used. The staff were amazing - shout out to Jared (concierge)!
3.5/5
matthewmR5987ER (Kansas City, Missouri) on Jun 14, 2025
Giving it 4, more like 3.5. Rooms: We had an ocean view room. It was decently appointed, had no issue with temperature or anything not working. The decor is fine, but starting to become dated and the furniture had a bit of wear on it. Beach: Conditions vary literally by the hour during seaweed season. It's the beautiful blue Cancun water, but seaweed does come in waves from April to October. You can almost always find a spot to go in, but there are some big waves. It is not a lake type stillness at all. Food: A really mixed bag. Dragons Asian restaurant was very good. The Italian was legitimately bad. Market Cafe buffets were definitely good and the Mexican restaurant was getting good feedback from everyone we talked to. The Sea Salt grill needs a new chef or at least some new recipes. Ironically, all their food was under salted and bland. We went to Secrets Maroma in December and their food was much better. Service: Props to Norma at the pool. She took care of us every day and we wanted for nothing. Overall the service was very good. Housekeeping was excellent. Layout/Resort condition: The layout is very good and it's easy to find everything. The resort is probably in need of a light remodel. You can see noticeable wear and tear in the fixtures and furniture throughout the resort. It doesn't appear to be a lack of attention by the management or anything, just things aging out. Other notes: Everyone we spoke to who opted for the preferred club rooms regretted it. The pool is hot and boring, the additional amenities were not worth the price. Spa prices are really high. We went off resort for massages. There's a spa/salon across the street, plus a convenience and drug store. Everything there is so much cheaper and literally 30 seconds from the front door. We enjoyed our stay, but we've stayed at better adults only resorts in the area, including a few Secrets. This place has a lot of potential though, if they did a light remodel and improved the dining a bit.
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