Seventh visit to VDP, and was super excited to bring along 5 other 'newbie' couples! Service from wait staff at bars, pools, restaurants was outstanding! No problems with finding chairs at pool. Entertainment was great! We spent more to upgrade one (of our three) rooms to a 3 bed penthouse which included a butler. We've had butlers before (Rafael in 2021) and he was outstanding, so my hopes were high to have that same level of service...unfortunately, that wasn't the case. Our butler was pretty much nonexistent and did not impress. In fact we ran into Rafael several times on the resort and he provided better service even though he wasn't assigned to us. Biggest issue was our (upgraded ) penthouse room had major ceiling leaking issues...water dripping all over the kitchen island two of four night, and the real kicker was water pouring out of the entryway ceiling with at least four buckets of water on our last day. Called maintenance each time, and they did come and fix the issue, except last day. Our butler arrived to check us out, saw the downpour and said 'what did you do?' We were still waiting for maintenance at the time. Had I not asked for some refund/etc. the butler wasn't going to offer anything up for the room conditions. Even then, he only comped one of our lobster upgrades ($100).
I will go back, but I will be requesting a different butler!
Hotel and staff
Sep 16, 2023
It is an excellent hotel for families, the staff is friendly and welcoming, it is very clean and with very tasty food, various cocktails, very caring staff, especially Arad, takes care of everyone so that they feel good. Thanks for everything!
Friendly and Accomodating
Sep 15, 2023
Guadalupe Garcia and Alfredo are the best persons you'll ever meet there.. Garcia made sure our rooms were liveable and Alfredo saw to all my kids needs.. amazing people. Beautiful scenery, Caprichos breakfast buffet and Davinos dinner were exceptional
The hotel is not the thing that you believe
Sep 15, 2023
The services in the hotel was fine les the front desk, that hotel you pay the "allinclusive" and the day that you make the checkout they charge you more money and something else is the stupy presentation they offer you to give you any activities and after all they want to force you to buy a membership with then, when i go to vacations i want to relax. That's was the firts and last time that i visited that hotel.
Lina deli for breakfast
(New York City, New York)
Sep 15, 2023
If you’re not doing all inclusive and so t want to pay for overpriced breakfast - even from Garza next door- the deli at del Palmar is excellent choice - good breakfast sandwiches - and wide choice - along with Starbucks coffee and fresh fruit -