Villa Del Palmar Cancun Luxury Beach Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6661 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

A true 5 star 4 diamond experience at the Villa del palmar Thank Mr.Amir and Mr.Jose

miasR7476UQ (Canada) on Jul 03, 2022

I have been bringing my family to the Villa del parmar for the last 7 years, I have seen this place evolve from a 5 star to a true 4 diamond,Mr.Amir has brought the restaurants and the food service to the next level,and Mr.Jose at the front has done a phenomenal job,I give them 10 stars , now I am going to mention the names of the people who made my family's vacation a dream,please forgive me if I forget to mention some names, Moises at the beach and Pool providing my family with everything we need and always has a smile on his face working in this heat ,thank you my friend, at breakfast buffet Mr.Raul and Cesar and all the team at the breakfast buffet deserve a 10 star ,Ms.Azucena always there when we need something, Jesus at the steak house great service, candelario Velasqese great service and David the lifeguard watching and helping guests ,Mr. Martin always so professional and wine expertise,chef Oscar Macedo made a meal for my family that I will never forget, he is one of the best ,the manager at Davinos and manager at the Hiroshi great job,manager Marcos great attention to service. Thank you from the bottom of my heart Family George Stefanopoulos

TripAdvisor users rated this property 4 out of 5

Paradise in Cancun

J3605QZgregh (Dix Hills, New York) on Jul 02, 2022

We've stayed here before and love it almost as much as before. We love this place because the staff are friendly. The restaurants serve great food, especially the Japanese restaurant. The people who come here are generally friendly. We like that they opened Garza Blanca next door because it opens up additional restaurants. Room service was a bit spotty this trip.

TripAdvisor users rated this property 5 out of 5

Chris is the BEST!

Y3834SLmichaelr (Homestead, Florida) on Jul 02, 2022

5 stars experience. The hotel is very nice and the service is superb. Chris from concierge treated us like kings. She was extremely friendly and relatable. We love the experience. A true vacation. I would recommend it to everyone. Thank you.

TripAdvisor users rated this property 5 out of 5

2nd Visit and still as good as the first visit. Maybe even better.

Themoorenados on Jul 02, 2022

First and foremost, every employee we encountered was extremely welcoming, polite, professional, and so nice. There are employees that we would like to mention by name, because we had more contact with them and everyone of them went above and beyond. If these individuals applied to my company I would be honored to have them as my employees. First and foremost, Manuel and Emmanuel, served us at Capricho's for breakfast during our stay. They made our morning with their contagious smiles and welcoming attitudes. Did I mention Emmanuel and Manuel are the best, the best, the best? Yes, yes they are. At the pool, David and Pedro, were the perfect amount of attentiveness. Even with all the customers they had to attend to they made us feel like we were the only customers. At the beach tiki bar, Alejandro, Gabriel, & Azuzena, were the best bartenders. Being around them made us feel like we were with long time friends. So many people rave about Davino's, but even with this being our second visit and trying Davino's again we did not care for the food. It's not terrible. It's just alright. It's just not on par with the other cuisine from the other restaurants. Our favorite restaurant was Bocados at Garza Blanca. Both Hiroshi's were awesome and Zamas was very good. I want to go experience other All Inclusive Resorts in Mexico, but the employees at Villa Del Palmar and Garza Blanca make it so hard to book another resort. I feel the service they provide alone should give Villa Del Palmar their 5th AAA diamond rating. We did the timeshare presentation. We spent maybe 3 hours, after we ate breakfast. The lady we were assigned to was very professional. Her boss came over and applied the pressure, but it wasn't overbearing. I have experienced far worse. Remember people their job is to sell you a timeshare so don't get upset when they put the pressure on. You signed up for it.

TripAdvisor users rated this property 5 out of 5

Great family fun!

ektravelnow on Jul 02, 2022

Just got back from a 7 day stay at this resort with my family of 5 with 2 teenagers and an 8 year old. All the staff you encounter here are so friendly and we were treated well. We had a top floor spacious 2 bedroom/3 bathroom suite with kitchen, in unit washer/dryer. We had amazing ocean views daily because all of the resort rooms were built to face the ocean. The gym is clean and not busy. The resort grounds are clean. It wasn't overly busy like other resorts where it feels too crowded. There was no rowdiness from other guests. It was perfect for our family fun and relaxation. We will definitely come back to this resort! Typically on vacation with our kids at other destinations we would always buy groceries to make for breakfast and lunch. This trip we had the all inclusive and enjoyed not having to worry about what to cook. The all inclusive also includes eating at all the Garza Blanca restaurants the sister resort next door. The restaurants have excellent service and the food is great except for the food at Hiroshi's - the food could be greatly improved - from the appetizers, sushi, entrees to dessert the food was not good. Extra special thanks and wonderful service to Juan at Bocado's (excellent steaks and everything!) who was our server the two times we were able to have dinner there. Extra special thanks to Jose our daily waiter at the pool who kept us refreshed with our drinks. I took advice from another reviewer who suggested making dinner reservations. I made the reservations online two weeks prior to arrival and had plenty of time options. The restaurants are too busy for walk ins without a dinner reservation so there is no guarantee you'll be able to get a table that night. We went to Isla Mujeres for the day and rented a golf cart to explore the island. The turtle sanctuary was closed for maintenance unfortunately. The island's Playa Norte beach was truly one of the most beautiful beaches with calm ocean waves and soft sand. Cons: - taxi rides for 5 people we needed a van or larger car than a sedan so the taxi price was more expensive. We spent a lot of money on taxi's going to the mall ($100US RT), the 28th street souvenir market, the port. Our drivers did wait for us for two hours while we did our shopping so it was nice to not have to find another taxi back to the resort. - lots of seaweed at the resort's beach. May thru July is seaweed season we were told. They clean the seaweed daily but it's a neverending task. Still lots of fun to be had on the beach with kayaks, paddle boards, snorkeling, swimming which are part of the all inclusive. You'll just have to walk over some of the seaweed patches to go snorkeling/swimming. There are calm waves and plenty of beach chairs. - the onsite market prices for simple toiletries was outrageous. Our luggage was lost with the airline for two days so we had to go to the mall to buy some clothes, flip flops, toiletries. Next time we are all taking carry on luggage! - pretty far and isolated from the other resorts except for Garza Blanca next door which recently opened. There is a gas station next door with a mini mart that may have better prices but I didn't go there so I'm not sure. Across the street is jungle. - you will have to get up early and set your towels on pool chairs to "reserve" them. The resort does not have a lot of chairs available like other resorts. - last thing -- BRING mosquito/bug spray -- the mosquitos are relentless here! Go and have fun!

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