Villa Del Palmar Cancun Luxury Beach Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

8140 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wonderful family vacation!

Michele S on Jul 10, 2024

We had a wonderful family vacation at Villa Del PALMAR CANCUN. The service was amazing, the staff was wonderful. We will definitely be back. It was not too crowded. The restaurants were delicious. We loved Davino's. Casona's was delicious also. All of the food was delicious. I really have nothing that I would change about the resort. Everyone was extremely helpful and friendly. We felt safe at the resort and safe with our airport transfers. The staff and concierge went above and beyond to see that we had everything we needed.

TripAdvisor users rated this property 5 out of 5

Unmatched white glove service

Luca M on Jul 09, 2024

This place is amazing. From the warm ambiance upon entry, to Raymundo taking care of me and the family at the La Casona made our trip an experience we can’t forget. We definitely will be booking another trip here at the Villa Del Palmar very soon.

TripAdvisor users rated this property 3 out of 5

Ok resort, but some aspects can improve.

Soniebaloni (San Lorenzo, California) on Jul 07, 2024

I recently traveled to this resort with my family (they were a total of 13 of us with 4 separate room reservations). Perhaps my review is a little biased because my husband, daughter and I stayed at Garza Blanca next door for 3 nights before the rest of our family arrived and we moved over to Villa del Palmar. At check-in we informed reception that we were still awaiting the arrival of the rest of our family. We were informed that half of our family would be moved to Garza Blanca while the other half would remain at Villa del Palmar. One family group had already been moved over to Garza Blanca. After much back-and-forth with reception about keeping the rest of the family at the same resort, the rest of the family was able to secure rooms at Villa del Palmar. My parents were upgraded to a 1-bedroom suite, which was a bonus. The room was spacious, but there were a pile of food trays stacked outside of the room from the previous guests that had yet to be picked up by room service. We also booked a 1-bedroom suite. The room was clean and spacious. We enjoyed every meal that we ate at the resort, from our dinner at Davino's (special thanks to Alonso for great service) to the poolside snacks (special thanks to Enrique and Luis for great service). We also enjoyed our dinner at La Casona, as well as the Capricho's (special thanks to Andres and Wilfrido) buffet for breakfast and dinner. No complaints about the food or drinks. There was good Wi-Fi connection throughout the hotel, but we purchased the premium Wi-Fi to ensure strong connectivity since my husband needed to work. We also enjoyed our massage at the Spa (the spa is rather small for a resort of this size). There are aspects of the resort that could use some improvement which is why I am giving it an average rating (if I could, I would rate it a 3.5). Some of the corridors leading to our rooms look a little run down and in need of some upkeeping. The mosaic tile in the kid-friendly pool is a little slippery. Our toddler frequently slipped while walking on tiles. On our last morning, the resort was hit with heavy wind and rain while we had breakfast at the buffet. Given that heavy wind and rain are a common occurrence, the hotel could invest a bit more into the safety of its guests due to these conditions. As my husband, daughter, and I walked from the buffet to the hotel, I slipped and fell when stepping onto the tile after coming off of the exterior walkway. I fell on my back and hit the back of my head. There was a large black anti-slip mat in front of the elevator, but something is needed on the tile closer to the walkway. During our stay, we also saw 2 other guests slip and fall in on the tile near the elevators. We let the front desk know that I had fallen. I was offered to be seen by a medical provider, but would need to wait for an unspecified amount of time given that the doctor was off-site and would need to be called it. Due to our departure and our airport transport waiting for us at the hotel, I declined and instead offered my suggestions on how to further ensure the safety of its guests during time of rain. I did go to the emergency room to be evaluated upon arriving home. Suffered a mild concussion, with some sprains and bruising. It could have been worse, but could have been prevented.

TripAdvisor users rated this property 5 out of 5

Davino's, best place to eat!

Tiffany F on Jul 06, 2024

Our family had such a great time at Villa Del Palmar! Very kid friendly and great service. We found ourselves eating at the Italian restaurant (Davino's) the majority of the time and LOVED it!! Every dish was fantastic. Our server was Angel Tax and he was very attentive and even remembered our go to drinks! We had such a great time.

TripAdvisor users rated this property 5 out of 5

Davino best place to eat!

Tarilyn b on Jul 06, 2024

This was by far one of our favorite places to go, we ate here multiple times throughout of vacation. The staff was amazing, the food was incredible and the entire vibe was spot on. I would definitely recommend it to anyone who visits here to go to Davino’s to eat!

View All