Villa Del Palmar Cancun Luxury Beach Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.7
  • Location 4.0
  • Rooms 4.7
  • Service 4.5
  • Value 4.3

8444 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great getaway with family

Pamela O on Jun 06, 2025

Fantastic resort, attentive staff and lovely rooms. Our pool butlers Jorge and Angel always had chairs waiting. Candelario, our pool waiter was incredibly attentive. The spa was lovely (could use a little refresh), but services were great.

TripAdvisor users rated this property 5 out of 5

Best service in cancun!!! From Tammy and mimi

bacbui2021 on Jun 06, 2025

First of all. I would like to recommend Wilfrido, and Alexis at the breakfast were beyond excellent. They went out of their way with surprises for both kids and adults. Their manager, Samuel, did a good job keeping the whole place running smoothly. Also, shout out to Thomas at the sushi restaurant who treated us like royalty and served us more than we can ask for. At Bocados, Matin and Rafael were very sweet. They always smiled and said yes to all our requests. At zama restaurant, Roger and the team were so very personal and attentive. They made us feel like we were the ony ones there. Last but not least, Jose and his team at Blanca blue were as excellent as others. They fulfill our requests with love and passion. Pool services were top notch too. Both Davids always make sure we have a cabana to enjoy beach time while other David make sure we always have good drinks and foods. Thank you for making our trip beyond expectation!!!!!!

TripAdvisor users rated this property 5 out of 5

Pool Guys

Lacey M on Jun 02, 2025

Angel, Jorge, & Algjanono were amazing pool guys. They always had our chairs set up and reserved for us everyday. Great service! Came by each day and checked to see if we needed anything. I would definitely recommend staying here and they go out of their way to make sure you are happy.

TripAdvisor users rated this property 5 out of 5

Moms 70th with a Group

Matusik7 (Los Angeles, California) on Jun 02, 2025

Top shelf Service, top shelf liquor and top shelf food. We had a superb stay for my moms 70th birthday at this resort. It was 10 of us in our group and we never felt likea burden or inconvenience to anyone. all of the staff provided excellent service particularly the main bar tender at the sports bar. He made the best cadillac margaritas i have ever had, with fresh squeezed juice.Incredible. the resort is laid out very well and is super accommodating. We were here for a week and every food option we tried was phenomenal. The ladies also enjoyed their time at the spa, where they received good massage and facials they were very happy with. One thing i will note for people with small kids is that the rock style tiling they have by the pool is very slippery. My two year old slipped getting out of the pool and hit his head. That being said the life guard provided excellent service in cleaning and wrapping the wound. We then went to the onsite physician as well who treated us extremely well (extra charge) and made us comfortable. He even called ahead to the ER so we would get priority service. Our son ended up needing 3 stitches. The medical center in DT was excellent and clean, not like what you think you would hear about hospitals in this part of the world. My son is fine now btw.

TripAdvisor users rated this property 5 out of 5

The best! We loved and enjoyed our stay at Villas Del Palmar!

Cynthia K (Reno, Nevada) on Jun 02, 2025

Excellent Service! Cruz Bell Boy was very attentive and cordial. Daysi the concierge was very nice and helpful, Our first time in this resort and we absolutely love it, we are definitely coming back, the spa was very good as well as everything else in the resort. We had the greatest time at Villas Del Palmar!! Thank you ??

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