Overview
This beachfront luxury Resort is located in the pristine beaches of Playa Mujeres, a 25 minute drive north of the hotel zone and 35 minutes from Cancun’s International Airport. The area is home to Playa Mujeres resort complex and Golf Club, with a course designed by Greg Norman. The complex offers amazing service, extravagant amenities and plenty of activities to keep your adventurous side entertained.
Book a minimum 3-night stay in a One Bedroom Suite category or higher and receive complimentary access to the exclusive Family Program. Car seats, strollers, monitors and more are available upon request at the property through the Family Program. Going above and beyond to make young vacationers feel like VIP, kids aged 12 and younger will receive child size bathrobe and slippers to use during their stay and will enjoy the variety of activities at the Kids Club activities available at the resort.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
415
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Kitchenette
- Microwave
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Private balcony with oversized hammock
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Kitchenette
- Microwave
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Private balcony with oversized hammock
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Dining room
- Fully equipped kitchen
- Jetted tub
- Living room
- Washer/dryer
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Private balcony with oversized hammock
- 1 king bed, or 2 queen beds
- Garden view
- No more than 6 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Dining room
- Fully equipped kitchen
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Private balcony with oversized hammock
- 2 king beds
- Ocean view
- No more than 6 guests in the room
- 2 king beds
- Ocean view
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Dining room
- Fully equipped kitchen
- Jetted tub
- Living room
- Washer/dryer
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Private balcony with oversized hammock
Amenities
Aerial
Aerial
Lobby
Pool
Pool
Pool
Pool
Beach
Beach
Caprichos
Davino
La Casona
Palmita
Zama
Bite Bar
Lobby Bar
Davino
Legends Modern Grill & Sports Bar
Legends Modern Grill & Sports Bar
Kids Club
Spa
Wedding
Location
Reviews
TripAdvisor Traveler Rating
Villa del Palmar – Worst Resort travelling experience (Long Read)
chineze K on May 07, 2025
My friends and I had booked and all-inclusive stay in Villa Del Palmar for a birthday celebration from April 5-9, 2025. We were very excited about the visit and looked forward to a rewarding time. As part of our booking, we paid for some concierge services like transportation (from and to the airport), cake and ballon decoration through a staff named Erick Elizondo. A few of us arrived early on our check-in day and were approached by a staff member named Ena to be part of some marketing presentation and the single friend in our midst was given some voucher card which they claimed was free and gave us discounts on certain services and tours at the resort. Ena also mentioned that their participation at the presentation came with a free breakfast at their sister resort where this marketing was to take place. The next morning, we arrived at the reception and Ena took us to their sister resort for this ‘marketing’ presentation. They started asking us a lot of data privacy questions and kept inquiring if we had a credit card on us. Time was far spent waiting for this presentation and we got impatient as we were hungry and asked if we could go back to our resort for breakfast and then come back for the presentation. They tried to convince us to wait and then allowed us have the breakfast we were promised at the sister resort. After breakfast we went back to inquire about the presentation and were taking round by some rep to view rooms for some sort of time share program (Even though they claimed that wasn’t what it was). After the marketing bit, we were taken to a pool office where some sort of intense marketing was going on. After trying to sell us the time share program and we declined the sale, they became unfriendly in their treatment towards us. The food wasn’t consistently nice in all restaurants, sometimes it had a stale taste. On the day of Check out they made us miss our transportation as they included things we had paid for in our check out bill and whilst we were trying to sort this, our paid transportation left without telling us and the concierge who took our luggage out watched the driver leave. We had to pay for another transportation to the airport. We had an outstanding bill of 36usd which we paid in cash at the reception to Mr. Isidro(The receptionist). However, one of us was leaving later and when she checked out, she was made to pay the 36 usd again. We sent an email to Suprecepcion@villagroupcancun.com as that was what we were told to do and attached both receipts but never got a response or a refund. It was a very bad experience for us at Villa Del Palmar and we don’t recommend them, nor would we stay again.
Joyous Family Vacation 2025
Elizabeth A on May 06, 2025
Our trip was absolutely amazing! We stayed in a 3bedroom oceanfront room with 8 of us. It was the perfect space for us! Our in laws had their own space, my husband and I had our own space and the children had their own space yet we could all hang out in the huge open living room/kitchen/dining space. The Balcony and ocean views were breathtaking! Our room category put us in the elite program with a Butler! Wow wow wow - I don’t think I can vacation without this perk. Our incredible butlers- Yosel and Pavel were amazing! We didn’t want for anything - they made sure we had our favorite drinks in the room, dinner reservations set, special breakfast accommodations before an early excursion and departure and more! They always checked in to see if there was anything we needed or that they could do for us. We were spoiled beyond belief when one of the head chefs and her team made us a 4 course meal in our room. The team that night was Susana- Chef, Oscar- Mesero, Sunami -Cocinera, Esmeralda - Supervisor) I would highly recommend that bonus! The entire resort was beautifully maintained and clean. The cleanliness of our room was much appreciated! Our room was cleaned and tidied up twice a day. I definitely felt comfortable. The elite pool was such a retreat! Jared was so accommodating each day making sure our cabanas were ready for us to enjoy everyday! David made sure we had all the poolside drinks and snacks we could want. Our favorite spots to eat were the Italian restaurant Davinos with a fantastic server Sergio and Caprichos for breakfast with an attentive server Jorge! It was so hard to come back home after such an incredible trip. We recommend this place to everyone and we will definitely have it at the top of our list of places to return to! Thank you to EVERYONE at Villa del Palmar Cancun for making this vacation one to remember forever!
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