This beachfront luxury Resort is located in the pristine beaches of Playa Mujeres, a 25 minute drive north of the hotel zone and 35 minutes from Cancun’s International Airport. The area is home to Playa Mujeres resort complex and Golf Club, with a course designed by Greg Norman. The complex offers amazing service, extravagant amenities and plenty of activities to keep your adventurous side entertained.
Book a minimum 3-night stay in a One Bedroom Suite category or higher and receive complimentary access to the exclusive Family Program. Car seats, strollers, monitors and more are available upon request at the property through the Family Program. Going above and beyond to make young vacationers feel like VIP, kids aged 12 and younger will receive child size bathrobe and slippers to use during their stay and will enjoy the variety of activities at the Kids Club activities available at the resort.
Seventh visit to VDP, and was super excited to bring along 5 other 'newbie' couples! Service from wait staff at bars, pools, restaurants was outstanding! No problems with finding chairs at pool. Entertainment was great! We spent more to upgrade one (of our three) rooms to a 3 bed penthouse which included a butler. We've had butlers before (Rafael in 2021) and he was outstanding, so my hopes were high to have that same level of service...unfortunately, that wasn't the case. Our butler was pretty much nonexistent and did not impress. In fact we ran into Rafael several times on the resort and he provided better service even though he wasn't assigned to us. Biggest issue was our (upgraded ) penthouse room had major ceiling leaking issues...water dripping all over the kitchen island two of four night, and the real kicker was water pouring out of the entryway ceiling with at least four buckets of water on our last day. Called maintenance each time, and they did come and fix the issue, except last day. Our butler arrived to check us out, saw the downpour and said 'what did you do?' We were still waiting for maintenance at the time. Had I not asked for some refund/etc. the butler wasn't going to offer anything up for the room conditions. Even then, he only comped one of our lobster upgrades ($100).
I will go back, but I will be requesting a different butler!
Hotel and staff
Sep 16, 2023
It is an excellent hotel for families, the staff is friendly and welcoming, it is very clean and with very tasty food, various cocktails, very caring staff, especially Arad, takes care of everyone so that they feel good. Thanks for everything!