TripAdvisor Traveler Rating

During my recent stay at the Iberostar Cozumel, one of the highlights of the entire trip was the exceptional service provided by Judith. From the moment we arrived, she stood out for her warm personality, professionalism, and genuine care for guests. Judith consistently went above and beyond to make sure everyone felt welcomed and taken care of. Whether she was helping with restaurant reservations, offering helpful tips about the resort, or simply greeting us with a friendly smile each day, she made our experience feel personal and unforgettable. What impressed me most was her attention to detail and her ability to stay upbeat and patient even during the busiest hours. She clearly takes pride in her work, and it shows in every interaction. If you are visiting Iberostar Cozumel, keep an eye out for Judith—you’ll notice right away why so many guests appreciate her. She is truly an asset to the resort and one of the reasons I would happily return.

Amazing resort! Beautiful nature and wildlife all around you and plenty of fun activities/shows led by Judith who kept things fun all trip! The entire staff was nice and helpful!

We had a great time at Iberostar Waves Cozumel. After a smooth check-in, we were greeted by Rufino who was so nice in explaining everything we needed to know about our stay. He even challenged me in finding the armadillo! :) Upon arrival at our room, we noticed we had two double beds. We were able to change rooms (for a king size bed!) a couple of days later, as the hotel was currently at full capacity. Beds (the double beds and king size bed!) were comfortable, but the pillows in the second room were very firm. Note: The hotel should consider adding more hooks or a drying rack inside the room, as there were none! The pool looked well maintained (we did not swim in it), and there were plenty of seats available. We enjoyed the beach during our whole trip. The sand is smooth and perfect. **bring water shoes if you are to go in the ocean** The water was clear and beautiful! Tons of snorkeling to do at the pier. I recommend bringing your own mask and snorkel, as the hotel charges 20 USD to borrow the equipment, for an hour a day, for the week. The 3 restaurants on site are delicious! Our favorite was the Mexican one. The evening buffet has food theme nights. Everything was delicious - sometimes not well identified, so those with allergies might want to double check on that. There’s a snack bar at the beach, lunch buffet at the pool area and an amazing (!!!) taco stand at the entrance of the lunch buffet. Lots of fun wildlife to see and hear… Beautiful sunsets at the beach… Friendly staff… An overall great experience!

This hotel and the staff are AMAZING. From the cleaning to the bars to the food, everi thing is awesome. A special thank you to Rufino for all the help, and wonderful service. You have to go!

So we’ve stayed at this resort before and other Iberostars around the world. And we keep coming back because of several factors. First of all, the service cannot be beat. From the hosts to the wait staff to the cleaners, everyone is friendly and truly makes you feel like they’re happy you are there. The food is pretty good and plentiful and there’s something for everyone. There are always vegetarian and vegan options and never a shortage of fresh fruit. There’s always a breakfast, lunch, and dinner buffet, a beach side snack bar that has hotdog hamburgers that kind of food as well. As well as Several restaurants where you can get more specialty cuisine. The rojo poblano’s are my favorite every time. One of the major reasons that we choose,m Ibarostars is that they are making a true effort for wheelchair accessibility. I’ll include some pictures below to demonstrate what I’m talking about but there are paved or planked paths almost everywhere in the resort that are accessible. We are staying in an accessible room with zero entry doors a zero entry shower pull down grab bars for the bathroom and large path of travel throughout the room. There are even accessible spots on the beach with a planked spot very close to the water. Sometimes some of the larger public bathrooms are not as accessible, but there’s always an accessible bathroom close by. In general, they do make an amazing effort to make the resort accessible to an individual in a wheelchair or scooter, etc.