Sunscape Sabor Cozumel Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

3763 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Ok Hotel - Stop pushing the TIME SHARE

301ethanb (Toronto, Canada) on Jul 04, 2022

Cozumel overall is a great part of Mexico to visit. The drift diving is amazing, the island is great and people are friendly. Not our first visit to Cozumel, but will probably be our only visit to Sunscape Sabor. Warning, from the moment you check in, they begin the hard sell of the AMR time share, YES it is a time share and should not be part of your resort experience. So, if you stay at Sunscape remember to say NO and continue to say No once checked in unless you like to waste away hours of your precious vacation on someone else's VERY expensive sales pitch. Now for the hotel. Suncape itself is now very small as Dreams has taken over a large section of the property and you as a Sunscape guest are not allowed to use any amenities at Secrets, which is also part of the property. The one pool was ok, the beach was ok, the food selection was not very good. During our stay they only had 2 restaurants available to Sunscape guests (with children) due to the construction of the dreams section, but once open there maybe more options available. The beachfront rooms are spectacular and is the reason for the 2 star, would have been lower otherwise. If you don't mind feeling like a second class guest, staying at Sunscape Sabor may be for you. Other wise you may want to upgrade to Secrets if you don't have children and want to spend 50% more on your trip. Otherwise Iberostar down the road is a much better experience. Sorry for all the negativity, I usually try and stay positive, but our experience at this resort was not great and find it difficult to find anything positive.

TripAdvisor users rated this property 5 out of 5

Great place to travel with family!

N1498WTmariam on Jun 28, 2022

We enjoyed our stay at Sunscape. The staff was very polite. Aaron worked his tail off organizing fun activities for families. He is such a hard worker and does everything with a smile. He’s going to do great things in life. The food was good with several different choices. We will be back!

TripAdvisor users rated this property 1 out of 5

Wow disappointed.

Sunnysideup365 on Jun 26, 2022

When our trip to the new dreams had to be rescheduled due to the resort in Cozumel not being complete we knew it was not going to be perfect but I had no idea it would be this rough. No hot water in our room. No security latch on door (broken). Phone in room is broken and will not be fixed today. App to order room service does not work either. The front desk thinks it might work tomorrow. When I went to the lobby to address the issues they were brushed off and told I could use the lobby phone if I needed something. The room is so small that it hard to believe it is the same one from the photos. This place is not a good deal, save your money and go somewhere better.

TripAdvisor users rated this property 4 out of 5

Great trip

KnC11DMM (Wichita, Kansas) on Jun 26, 2022

Entertainment team was very engaged with the kids. Aron and Ariana were always having fun with the guests. The resort was a good family environment with good snorkeling right off the beach and plenty of chairs for people to sit without the 6 am reservations issues that some other resorts experience.

TripAdvisor users rated this property 4 out of 5

exploiers club

S9795CCdaveh (Anoka, Minnesota) on Jun 22, 2022

resort right now very small over half the resort is being turned into dreams.only two restaurants. but there are some positives the explorers club and entertainment team. meravi mariann monserrath aaron chris arianna they go out of there way to make sure the kids have fun. front desk also did a great job i have forgot there names but anything they could do for you they did. for adult entertainment very little had a great band one nite for about an hour wish they would have played longer. more food choices wood be nice. if you do go fishing and get one they will cook it for you and they do a great job.

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