TripAdvisor Traveler Rating

What an amazing staff. They truly do care about your stay at their resort. They went above and beyond to make us feel pampered. This is my second time staying here and I will definitely be coming back.

Truly a fun and relaxing resort with a service minded staff and accommodating employees who put forth a good effort to make the time there enjoyable. We especially liked the activities team (Zayra & Sara) who did a wonderful job making each day a lot of fun. The resort has changed since our last time there as it's now smaller in size due to part of it now being part of Dreams resort which we didn't know about until we got there. As a result, there is now only one pool for everyone and fewer dining choices than before. In all, the facilities are in good condition and are being well maintained with everything working as expected.

It’s a great hotel concept, but there were a few details. There aren’t many children's amenities, opposite the venue at Akumal, which even featured a dinosaur themed pool area. In the website it was mentioned that the hotel was pet friendly, and we even paid an airplane ticket for a dog. When we asked about any additional fees for bringing the dog, we were surprised with the fact that the hotel doesn’t allow dogs.

We have stayed at this resort in the past. The staff is wonderful and the hotel offers many things that are way above what is expected. My only downside on this trip is there has been a restructuring of the properties on either side to where some of the restaurants that used to be shared no longer are. I did miss that variety as our stay was a full week. Otherwise, it was a wonderful trip, lots of fun, great atmosphere, and can't say enough how welcoming and friendly everyone is at this property.

Enjoyed our week at Sunscape Sabor Cozumel. After reading several reviews bad and good I am glad we chose Sunscape for our vacation. The people working at Sunscape work very hard and are very kind and engaging. Especially Sara and Noe in the entertainment team. The beach is small but the water is beautiful. Make sure you bring water shoes it makes it a much better experience. Snorkeling right off the beach is beautiful especially if you swim to the sunken boat area. The water is not too deep and you can stand if you get tired. Possibly the only done side is the food. It is good but only have 2 options for restaurants and the buffet is available at Secrets is only available for adults. There is a food truck on site for hotdogs and hamburgers and French fries which is also very good, But we always could find plenty of good food to eat.