TripAdvisor Traveler Rating

Nice hotel ! Vriendly personnel. Special mention to Jaymy by de bar. Makes the holiday more enjoyable and unforgetable.

Perfect hotel, very friendly staff. One of them was very friendly, and that was Jaymy at the beach bar.

My girlfriend and I recently stayed at the Mariott Hotel in Curaçao and we truly had the best time ever. Our time was made especially special through the staff here who are the most welcoming, kind people I have ever met. Specially Jaymy who took care of our every need, provided amazing service and made amazing drinks. Along with John C. The staff here cares about the experience you get from the hotel and it would not be the same without them. I can’t wait to be able to come back and see the familiar faces and be met with the same care and hospitality that the staff provides. Truly a great time at the Mariott and cannot recommend it more! Thank you Jaymy and John C !

We had an excellent stay at this resort! We were welcomed with a cocktail and were able to check in to our room early. Our room was lovely, spacious, and the bed was comfy, although it seemed like the a/c couldn’t quite keep up with the heat and humidity. The beach front room was literally steps from the sand - we had a nice little private patio that led to the main beach area. The reef on the property is great for snorkeling. The free parking is definitely a bonus, since you really do need a car to get around the island. All in all, a great stay, and would definitely recommend.

I have never experienced customer service as disgraceful and devoid of basic human decency as what my family experienced at the Curacao Marriott Beach Resort. After my flight was unexpectedly canceled, my sister — who was clearly listed on the reservation as an additional guest — arrived at the hotel exhausted and simply trying to check in so she could rest. Instead of showing even a shred of compassion or professionalism, supervisor Julien Angelista refused to allow her to check in because I was the “primary” guest on the reservation. What made this even more outrageous was that a Marriott customer service representative personally spoke with the hotel to explain the situation and advocate on our behalf. Even after corporate customer service intervened, Julien still refused to help and treated my sister abominably. There was no attempt to accommodate. No empathy. No solutions. Just arrogance, rigidity, and an astonishing lack of hospitality from a property that claims to represent the Marriott brand. Flights get canceled. Travel disruptions happen. Competent hotels understand this and work with guests to resolve issues reasonably and respectfully. Instead, the Curacao Marriott Beach Resort chose to humiliate paying customers over a technicality despite having verification, confirmation, and direct communication from Marriott itself. A hospitality supervisor should know the difference between enforcing policy and abusing discretion. Julien failed spectacularly at both customer service and leadership. I will never stay at this property again, and I strongly caution travelers against expecting professionalism, compassion, or common sense from this hotel’s management team.