The room was good, dinner on the patio was amazing, and the service was fantastic. We had an issue with neighboring room getting rowdy but it was dealt with very quickly and appropriately. Gold lounge and food etc was good as always.
Wonderful overall experience with just a wee glitch that would have otherwise made it exquisite
Oct 16, 2021
It was a last-minute decision to stay, and the staff were pleasant, welcoming and a delight - throughout our entire stay, even surprising us with an anniversary card, and chocolate covered strawberries in our suite (The King George Suite) while we we were enjoying a late appetizers and drinks in the Confederation Lounge.
If you are a Gold Club member - BE SURE TO ASK SPECIFICALLY where the Gold Club Lounge is. There was a misunderstanding/miscommunication and we thought it was closed for COVID - and didn't think we had found it (wasn't staffed) - thus the glitch)
(PS - the deep bath in the spa-like bathroom of our suite was exactly what I, the Mrs, needed - I was able to rest and soak (with bubble water up to my neck) to Celtic spa music while my husband was able to relax in another part of the suite.
All staff are on point for customer service, making it the signature and only place one should stay while in Edmonton
Oct 16, 2021
Hotel was clean, safe and secure. Staff were unbelievably kind, considerate, helpful and pleasant! You could tell the staff appreciate work and love what they do, as they really do go above and beyond for their customers, ie croissants aren’t on the breakfast menu, but what does the chef do …. Bakes me croissants!
From helping with luggage, complimentary room upgrade, delivery of food to the room, and helping me buy bath products for my wife. This hotel is on point with customer service, which makes it the signature and only place one should stay when in Edmonton!
Ps always get the Riverside facing rooms as it’s much quieter than the city view rooms.
Thanks everyone for a great stay, I’ll be back!
Oct 13, 2021
Our family has always loved this hotel and we frequently visit their restaurant for celebrations. We are always impressed with the service. My mom is a celiac and has not once had a reaction, they are very careful in their kitchen. We were recently served by Dew at Thanksgiving this year and were so impressed and pleased with the professional and attentive service provided. The food is always delicious and an absolutely exceptional atmosphere. It was truly a lovely evening we will never forget.
Oct 11, 2021
For the 4th time, including our wedding and 3 anniversaries, we had an amazing experience. The Gold Floor experience with Gold Lounge, was wonderful! Service was fast and excellent! Amenities were clean and exemplary. Pools were great, restaurants were World Class and everything made our stay superior! It why we come back year after year!