TripAdvisor Traveler Rating

Nella offered exceptional customer service. The hotel never disappoints. Wonderful location, very clean. What this experience taught me is that staff truly care and that has accounts for my 5 star review. Thank for Fairmont for offering the highest quality customer service and I hope you continue to appreciate how your staff makes a guest feel safe and valued as a loyal customer!

I had the pleasure of staying here for 12 nights, and I can confidently say this is one of the best Fairmont properties I’ve experienced. The building is stunning—immaculately clean with decor that exudes elegance and attention to detail. Every aspect of my stay was flawless. From the room to the food and the outstanding service, everything exceeded expectations. A special thank you to Michelle in the restaurant, Yuri in the Confederate Lounge, and Danielle for your warm hospitality. I highly recommend this hotel and look forward to returning in the future.

We had an excellent stay at the Fairmont Macdonald. The location is perfect, with a beautiful view overlooking the river. The room was spotlessly clean — one of the cleanest we’ve ever stayed in. Housekeeping is doing such a good job, and it really showed throughout our stay. Check-in was fast and very efficient, which we really appreciated. Breakfast was a treat, thanks to our very accommodating server (sorry we forgot his name!). Overall, it was an excellent stay and we would definitely come back in the very near future.

The Hotel Macdonald is perhaps the very definition of classic historical luxury hotel - one of those places you wonder 'if only the walls could talk', yet gracefully renovated for modern comfort. From three visits in recent months, the rooms are all slightly different - no 'cookie cutter' here, not even close! - but elegant, spotless, quiet and comfortable. The staff are equally gracious, professional and attentive, and every stay has been seamless, wonderful. The Confederation Lounge and Harvest Room are superb, though in both cases it was the warm and personable service that really stands out in my memory. The fitness centre is huge and very well equipped, (indoor pool also surprisingly large for a hotel). And finally, in-room Nespresso machines which make 'big' coffees, yay! :)

We visited for one-night and had a fantastic experience. The hotel was beautiful and our room was spacious, clean and felt like a true 5 star stay. The highlight of the stay was the world-class customer service. We were in Edmonton for our young daughter’s cheerleading competition, which she made known to Nella, at the front-desk, when we were checking in. When we returned to our room after the competition, there was a handwritten note from Nella wishing her the best of luck attached to a beautiful box of pastries. This type of personal touch is rarely seen anymore and really made our daughter feel special. We will be back on our next trip to Edmonton.