TripAdvisor Traveler Rating

This would be our 4th time staying at the Hotel Mac in the last year. As an Accor Diamond member you would think an upgrade or personal touches would be acknowledged. The hotel gets more run down each time we stay. Don’t be fooled by couples on Instagram showing the extra touches given to them obviously they are paid to promote. The view is the only plus and the patio is nice although the furniture is dirty and not balanced. I had to ask for napkins to level the table and the waitress just watched me and giggled saying “ oh this place is so old “. Food was tasty drinks were ok. They are usually in beautiful cocktail glasses this time my old fashion was served in an old stained glass. Banff Springs, Chateau Lake Louise, Chateau Laurier and the Royal York are all historic Fairmont hotels but far exceed the Hotel McDonald

Unfortunately I think this is a sign of things to come. There is a serious staff shortage in the hospitality industry, and therefore a significant decline in service and experience, however prices have remained the same. I will be skipping Fairmont until things turn around. It just doesn’t make sense. As long as you set your expectations very low, you should be OK. The staff here really have no knowledge of which restaurant menus are available, what services are available, this hotel has no business Center, and its Wi-Fi is poor. The room was OK, make sure if you want a bath to you make sure your room has one though.

I stayed two nights for a girl's trip. Our room had a beautiful view. We requested and received a specific room, which provided ample room for four. The patio is always a an amazing place to relax, people watch and enjoy cocktails.

Stayed at the fairmont for a weekend with friends. Hotel is wonderful and staff and service is amazing. Ordered IRD for food - the french toast was very good. Hotel is clean, well maintained and located in the centre of downtown - easily accessible to most things. Great place to stay when in Edmonton.

I woke up to a wonderful view looking East towards the dawn and the river valley. Everything was a beautiful spring green in the early morning light!!! My stay was peaceful and restful and staff are great.