TripAdvisor Traveler Rating

Issues with the hot water and when desk staff were told, they didn’t seem to care. Quality has dropped drastically with stains on the chairs in the room and very old furnishings. Not worth the extra costs to stay there!

We had high hopes for an anniversary visit to the hotel; it fell short in a number of ways in spite of arrangements being made far in advance. Welcome drinks were forgotten (and I was made to feel foolish for Inquiring about them at the front desk), our room with had a terrible, obstructed view with bright red up lights shining into the sitting room where our kids slept room, and our dinner reservations that were supposed to be made at the time of booking were not made. It’s a good thing the hotel was quiet that night and we were able to be seated. Overall it was such a disappointment compared to other stays at that hotel, and other stays at Fairmonts all over. Simply put, the stay was absolutely not up to Fairmont standards.

I enjoy this hotel. The staff have always been great, and I was looking forward to a drink at the bar upon my arrival. I had found out after arriving that they have renovations ongoing at the main bar and that a large portion of the common area is not available. It was a little disappointing as it would have been good to know prior to booking, simply to manage expectations.

We haven't been here in a while and we could really notice that things have gone down from our last visit. Clearly understaffed right now and it shows in the facility and the service we received while we were there this visit.

Came for a wedding event, parking was Easy with the Valet, Room was ready well before check in time which was a bonus so that we could unpack before the wedding. Great food, beautiful location. Room was well appointed with great views of the river.