Fairmont Hotel Macdonald reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

1784 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Hotel Mac- you are a classic

Mark M (North Bay, Canada) on Jul 11, 2024

This is a historic old hotel, very posh. Normally need reservations but not always. They have doormen on at the entrance and a maître de at the restaurant. There is restaurant seating inside but the seating outside has a wonderful view of the valley and river. The flower gardens are fantastic. There is an outside cooking area with a chef and sous chef. Food is fantastic although higher priced as are the drinks. However, great atmosphere, wonderful old pics and fantastic furnishings. A good experience ( but not one I would do regularly)

TripAdvisor users rated this property 3 out of 5


Aimesmacd1 on Jul 08, 2024

The AC did not work in the room, we were moved to another room after we tried opening the windows for a few hours. It was late at this point and we unpacked and stuff to find out the AC was broke as well in the new room. We hardly slept all night and we really wish we could have enjoyed it but with no sleep it was not an enjoyable experience, especially for our dog who panted all night.

TripAdvisor users rated this property 5 out of 5

Great view and friendly staff

Benjamin W on Jul 04, 2024

Very friendly staff throughout the hotel. Beautiful view of river valley from hotel. The hotel also offer a very nice Sunday brunch. I stayed on the Gold Floor. The only thing I do find is the windows of the rooms on the 7th floor tend to be small and hence the room are not as bright as I would like. The overall Gold Floor experience is still very nice though.

TripAdvisor users rated this property 2 out of 5

Clean and Charming, But Lacking Essential Amenities

Dammish A on Jun 15, 2024

The room had a good ambience and everything was super clean. However, the absence of a few basic amenities, such as a complimentary bottle of water upon arrival, a microwave oven, or a refrigerator, was noticeable. These small additions could significantly enhance the guest experience, especially given the cost of the stay. It's time for the hotel to move beyond charging based solely on its retro infrastructure and decorations and show more care for its customers. The current approach feels overly commercialized, as if their responsibility ends after handing over the room card. Adding these basic amenities would demonstrate a genuine concern for guest comfort and satisfaction.

TripAdvisor users rated this property 5 out of 5

Outstanding experience on the Gold Level

FuzzyBeaver (Montreal, Canada) on Jun 04, 2024

From arrival to departure we had an outstanding experience on the Gold Level. The rooms are very nicely finished and quite roomy. The lounge has great food and an excellent choice of wines. We loved it! However, the best part of the stay were the amazing staff. The staff were very friendly and they went out of their way to please you and anticipate your every wish. The hotel is in easy walking distance restaurants, bars, museums and things to do. I can't say enough good things about this hotel, the Gold Level and the staff.

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