TripAdvisor Traveler Rating

It was the kind of vacation that you never want to end. The stay at the hotel was so relaxing and the service from all staff was above our expectations. Amazing attention to detail, you feel cared for from the time you arrive until departure. We will be back and we've recommended this hotel to friends and family.

We attended for a wedding and it was just stressful from the start. After giving our passport and pre authorising our card (meaning we could bill to our room and do an express checkout) plus using their link sent from their bookings team a month previously with our card details, we then found out there was a massive mix up with the rooms. This would be due to x3 parties having the same last name. One being the bride and groom getting married there! I had to suggest they upgrade them to a suite FOC for the inconvenience of not having a room for them and the upset it caused to the bride arriving and having no room for her, her groom and 4 children! Eventually we all got a room. However we then got locked out of our porch area meaning 3 rooms couldn’t be accessed. The tech guy had to shoulder barge the doors open to let us in in front of our children. Finally after checkout (and I repeat we gave a $200 dollar pre authorisation on our Amex AND filled in their payment information link which I have email conf of) they stated to the other party with the same name that our booking never existed (despite email confirmation) and we didn’t give card details and we took someone else’s rooms despite being checked into them by Fairmont staff and despite no one else in our party booking x2 rooms together with an adjoining door which was ready for us on arrival! They then charged our rooms to the…wait for it….BRIDE AND GROOM! What a nice present from Fairmont - Happy wedding day from us…..NOT! Utterly appalling they can’t handle 3 bookings under the same name - totally unprofessional. Don’t stay here and certainly don’t get married here!!!

Weekend getaway for Christmas. It was just hubby and I for Christmas this year so we decided to stay at the Fairmont. Booked massages and it was a excellent experience. The suite on the Gold floor was very disappointing although the river view was very lovely. The overall condition was not good especially for the cost we paid and disappointing for being part of the Fairmont brand. Furnishing chipped and the bathroom shower leaking / damaged drywall and trim, the main tv was not working. Advised concierge and gave feedback but didn’t feel like our feedback was worth the effort. The staff and housekeeping work hard and no faults there. Hotel is very clean and attended to. Splurged for Christmas Day brunch which was lovely although very expensive. Gold floor food options are tasty but minimal selection and not much of a seasonal reflection. The revamped lounge was lack lustre and we weren’t overly impressed. Would definitely do something different next time as for the funds spent, lots of other options for that healthy budget.

Beautiful hotel in a great location. Great food and drinks with excellent service. Rooms large clean and cozy. Enjoyable pool and spa area. Only complaint was that concierge was aware of a 4pm late departure guarantee through my credit card at check in. I reminded her on two different occasions and she promised to take care of it. I was embarrassed and stressed out when they came to the room on check out day asking why I hadn’t checked out. I went downstairs and spoke with front desk staff member who said there was nothing on my file to indicate a late checkout had been requested and that someone had already been assigned the room. Thankfully he was able to move things around and I got my late checkout but honestly the experience ruined the rest of the day and my lunch….too bad to end this way on an otherwise wonderful stay.

Such a wonderful and relaxing stay! Thank you to Raul at the front desk for being so kind and helpful! This hotel stay was wonderful and I would definitely stay again. Great gym facilities as well! The breakfast buffet on the Saturday was extremely basic and not very fresh, but we had a nice view and overall the stay was fantastic!