Diplomat Beach Resort Hollywood reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

7081 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Awful

BackPacker476133 on Apr 20, 2024

Stayed for a week, was there for a conference. I would NEVER stay here again voluntarily! The housekeeping/cleanliness was poor, I don't think they ever cleaned the floors in my room while I was staying there, one day they just forgot to clean the room at all, they never cleaned the coffee service area, and I found a cockroach in my bathroom (14th floor). I know it's Florida but still, gross! Also the towels were scratchy, beds/linens and pillows felt cheap like something you might get at a motel, not good quality at all. My daughter came with me on my trip and got food poisoning from Poki bowl at pool first day, thankfully was <24 hrs of vomiting. Cabana service was slow/almost non existent. Plus side was beautiful pool/beach location and views from room, good gym and yoga instructor, and in general the food servers we had were very nice, but other than that, awful! Guest services was hard to get ahold of b/c they did not answer the phone. Everything cost twice what it should, I don't mind paying if the quality and service match the price, but this was a huge disappointment considering the cost. Big thumbs down.

TripAdvisor users rated this property 5 out of 5

Great hotel

Doza Da G on Apr 20, 2024

Great stay. Schedlee gave us the best treatment at the hotel. Great person and great hotel. He made sure we was comfortable and got us a great spot at the beach. He was assisting us with everything and gave us the information we need. The food, drinks, and service was perfect

TripAdvisor users rated this property 5 out of 5

Playa Bar

Anniee G on Apr 20, 2024

Marcela, at the Playa Bar was amazing, professional, fast, friendly and just made our stay more pleasant. A total pleasure!

TripAdvisor users rated this property 5 out of 5

Great time at the Diplomat

M R on Apr 20, 2024

It was excellent! The view from the room was great. The pools and lobby are huge and look great. Outside seating is plentiful. The breakfast buffet at Point Royal restaurant on the main floor is also very good. Joe the Concierge is the best. He is a true professional!

TripAdvisor users rated this property 2 out of 5

Beautiful Resort with TERRIBLE Customer Service

BGregory22 (Illinois, United States) on Apr 19, 2024

I am Shocked that this resort has any good reviews. The only reason I gave it 2 stars and not less was because a couple of servers and bartenders were fantastic! Other than that HORRIBLE customer service. Checked into a dirty room, then put in a worse room, when I called and asked to wait for the original room I had to speak with the manager who argued with me! Then told me I’d have to wait 30min-2hrs- FINE. After 2 hrs they hadn’t called so I checked and was told it was ready. Only to find out that they put me in a different room 4 floors lower looking at a rooftop. THEN the fridge didn’t work. They said someone would come to fix it and never did. When I turned on the shower the hand held device was pointed outward and sprayed water all over the bathroom and me. Never once was there an apology so I didnt complain further. Upon checkout I needed a receipt and was told that they would email me by 2pm. I never received it and had to go through Hilton themselves to get it which was a whole other ordeal. Food was extremely overpriced, gratuity was added to everything including drinks at the bar. 2 small Pina Colada’s cost me over $50 USD with a $7.00 tip. INSANE! I think this is the first bad review I have ever left for a hotel. I usually just keep my mouth shut. That said, I would like to thank Irving and Roxy at the bar. Claude the pool server and Andrew the host at the restaurant for going above and beyond with their service.

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