TripAdvisor Traveler Rating

This place is truly AMAZING!!! My sister & I stayed after our cruise to The Bahamas. Sandra at the luggage desk was Awesome! She helped us with our early check in and even gave us welcome drinks. She went above and beyond for us. We were hot and tired from our cruise and she literally turned our day around. And the room she gave us was truly AMAZING!!! It was gorgeous! We had a sunset 2 queen Oceanfront view. It was breathtaking. She is the reason I have booked a return trip with my husband in January. I can't wait to come back! Brian (from Michigan) our Landshark bartender at the pool bar was awesome. He made the best fruity frozen mocktails for us. We will miss his smiling face. We loved the fruit water in the lobby as well as the shops and onsite restaurant with breakfast. It was really good and also reasonable. So many things to do and look at. We really enjoyed Tacos and ritas on Friday. We enjoyed those in our beach chairs with umbrella. The beach was amazing as well. I even saw a sea turtle egg in the sand while looking for shells. Sergio our luggage guy was awesome as well. He brought our luggage up to our room and also explained how to use everything in the room. Where the info channel was on the remote, how to work the ac etc... He also came up at the end of our trip at check in and took our luggage and stored it for us til our shuttle came later in the day for our late flight back home. He brought our bags out to the shuttle as well and helped the driver load our bags into the van as well. :) It was just top notch VIP service all around. Every worker was very friendly and always had smiles on their faces.

The housekeeping staff was extremely rude. On their personal phones in the hallways. When asked for extra towels they put their hand up to wait. Very slow to accommodate requests. Soap and shampoo empty in the shower and toilet paper not refilled.

My husband just celebrated a milestone birthday at the Margaritaville Hollywood Beach Resort with our kids and grandkids. I can’t think of a more delightful resort to have a multigenerational gathering. We had a blast playing in the pool and the ocean, walking along the boardwalk and sampling the restaurants on and off the resort. There was music everywhere and plenty of moments for family fun. We can’t remember the last time we experienced more gracious and welcoming service. Our housekeeper Linda even remembered that my husband doesn’t like his side of the bed tucked in.

I went with my husband and 10 year old son during spring break. This hotel was everything i was looking for. It was a resort setting with an upscale beach decor. The lobby was beautiful and this beautiful fragrance filled the main floor to check in. You have plenty of places to eat within the resort, 2 separate pools and a 3rd adult only pool. The beach is 5 steps away and the service everywhere is impeccable. So incredibly kind and gracias and willing to make your stay memorable. When planning a reservations at the seafood steak restaurant within the resort, the concierge asked if we were celebrating anything, and I did mention that it was my birthday. I knew by the end of the day, went back to my hotel room, and an ice bucket with a champagne bottle and two flutes along with balloons wishing me a happy happy birthday from the concierge Samantha and the resort. It was such an amazing sweet touch. Everything is super clean and the boardwalk is very fun at night with Bars, restaurants, boutiques, ice cream stores etc. I will 100% be coming back and probably with friends or family as I have mentioned to all what an amazing time we had!

This was our 11th visit I think. Have been coming once and sometimes twice a year since 2016. Even though my sister and I had a few complaints this time, I will start with the great staff. First is Norrone at the Margaritaville Restaurant. After check—in, we went to Margaritaville Restaurant for a drink and some lunch. We ate at the bar. There was Norrone. He came up to us and said, “where is my little man?” He was referring to my grandson who came with us last July. How did he remember that? Norrone loves people and loves his job. Please give him a raise and promotion! Next is Nimfa, the hostess at Margaritaville Restaurant. We ate breakfast there every morning and she seated us at Norrone’s section without us even asking. Love her! Third is Micaela at Lone Palm Pool. She came to serve us. She was our server at pool 3 years ago. She remembered us and asked, “Which one of you is Charlotte “. How did she remember that? She was hustling trying to get everyone’s order.? Why was she the only server at pool? So here are my complaints: 1. Why is there only one server at pool? In previous years, there were always 2. Servers are overwhelmed and can’t get to everyone. Are you cutting back on staff? One server is not enough. 2. Price of cabanas. We have always booked cabanas for part of stay. Started out as $150/day and now up to $300/day week days and $350 weekends!! What??? Cabanas were empty most of week. Margaritaville please re-evaluate this. You promise free water and ice. Cabana guys come once and you never see them again. Discuss with your staff. My last gripe is cleaning of rooms on Saturday and Sunday. What? So on Saturday, we went back to room at 4:30 pm to shower and room not cleaned. Waited a half hour and still nothing. We were out of room by 9:15 am. So slept in unmade bed with no water and coffee for next day. Same thing Sunday. Room still not cleaned by 5:30 pm. We had been out of room from 9:30 am. Went to front desk to complain and then on to dinner. Came back to room to find 4 waters, 4 coffees and 4 bath towels. Nope! For $600/night I expect better. Bottom line is Margaritaville cutting back on both staff and service. We are still booked for our June trip but having some doubts. Margaritaville please do better! I will still do 5 stars for now. #3. Please limit how many day passes you give for locals. They take over both pools and you have to be out there no later than 9:30 am in order to secure a chaise with umbrella. Guests with rooms should have preference!