With rooms overlooking both the American and Canadian Horseshoe Falls, and directly connected to Fallsview Casino Resort, Hilton Niagara Falls/Fallsview Hotel & Suites is the perfect Niagara Falls getaway destination. This full-service hotel features a breakfast buffet, nightlife lounges, and three signature restaurants in the heart of Niagara's entertainment district. Hilton Niagara Falls is designed with our guests’ comfort and convenience in mind, with a variety of room options including, rooms equipped with Jacuzzi tubs, flat screen TVs, fireplaces, all tastefully furnished with fine European luxury.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Room $150. Parking $50 indoor/$35 across road down a block Or parking lot next door $10. Room without a view dusty and dirty. So much for cleaning. Much better places to stay for the same or less……………
OK hotel, some things to improve
Jul 25, 2021
This is the first time I've stayed here overnight, because I wanted to enjoy the nightscape and light show on the Niagara falls (which did not disappoint), without worrying about driving back home at midnight.
Let me start with the pros:
* The hotel is centrally located, with a decent view of the falls above a certain level. We stayed on the 28th floor and the view was unobscured, but it seemed like this might not be the case a few floors down.
* The Deluxe Suite was very spacious for the 3 of us, and could easily accommodate more people as it had 2 king beds + a big sofa that likely folds out.
* The interior felt clean-ish enough (I'd say 80% clean), with a few blemishes and stray eyelashes to be found here and there.
* The jetted tub was a fun perk, the desk and office chair were very convenient and so was the coffee maker. The safe didn't work and neither did the fireplace, but we didn't need them anyway.
As to the cons:
* The biggest one is the expensive and inconvenient parking! We arrived at 4:30 pm, as check in only starts at 4, and there was already no indoor parking left. Staff have, rather rudely, allowed us to stand for 5 minutes next to the check-in area to take our luggage in - after initially trying to convince us that we should just carry it back on the hotel's shuttle after parking at their remote lot. No thanks, the shuttle was crowded enough.
The hotel seems to have 3 remote outdoor parking lots, only one of which is paved, for which they charge $35 + $9 of mystery tax a day. Plus you're expected to give gratuity to the shuttle driver. All in all, opt in for the $50 indoor parking, whenever it's available. The remote parking lots are not that far, but are separated by a wide road and inconvenient pedestrian paths. I wish they had invested the same resources that had gone into the casino bridge, in building a "parking bridge" (or suitable indoor parking)... Maybe a pet peeve but it was an annoying way to start our vacation.
* Long wait times for the elevators, and once they arrive, it's easy to forget that Ontario has just opened up days ago. At one time, over 15 other guests cramped into the small elevator. Social distancing was nonexistent and nobody wanted to be the party pooper so people just kept squeezing in and laughing it off.
* The view, which should be the holy grail of this hotel, was somewhat tarnished by the dirty windows and it was hard to get a good, un-smeared photo. I do realize that it must be hard to clean them from the outside, considering the height, but it was still a bummer. The casino is kind of stuck in the middle of the view as well, along with sprawling parking lots and concrete slabs. This in itself is not the hotel's fault, but did make me wonder about the urban design around such an important landmark. Are there any urban planners in charge of the area?
One suggestion, how about asking the casino turn down its blaring billboard lights circa 2 AM? As much as we wanted to wake up to a view of the falls, it was impossible to fall asleep without closing the drapes.
* Speaking of the drapes, the carpet and the sofa, it's time to replace them or at least thoroughly clean and patch them up.
Overall, decent enough hotel but I don't think it was worth the overall cost.