Hilton Niagara Falls/Fallsview Hotel & Suites reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

11406 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5


D H (Mississauga, Canada) on Jul 12, 2024

From the cards not working to the security staff? Worse experience for a 700 a night suite! Parking for 1 night? $75.00? Rooms and staff need a serious makeover! Would never recommend this hotel! When we approached the front desk about the cards not working? We were told that the cards should have never been issued. Those particular cards were having issues. Rooms looked like they were out of a horror movie!

TripAdvisor users rated this property 4 out of 5

Great option in Niagara Falls

julia13travels (Boston, Massachusetts) on Jul 12, 2024

This is a great option if you're traveling to Niagara Falls. The staff were really sweet and gave us an upgrade. Our room had an amazing view of the Niagara Falls, and we could watch the fireworks at night. The only downside was that some of the elevators in the North Tower weren't working, which meant that we had to wait ~5 minutes to get on the elevator.

TripAdvisor users rated this property 1 out of 5

The worst experience ever.

tesse35 (Leesburg, Virginia) on Jul 10, 2024

The worst experience ever. 1. They didn't give me what I booked. They charged me extra $100 by upgrading. (the room I booked was Niagara fall view from Hilton website....but its view was looking at other side of building. they suggested me to contact Hilton website because the photos in Hilton website are not what they have in their own website. it must be a joke) 2. Breakfast was really a bad experience for my whole family. it was included but the breakfast hour was 6:30 to 9:30!!!. so many people were trying to get in at the same time, therefore we had to wait for 30 minutes to get in. On top of that, we had to find our own table. as you imagine, it was full of people looking for tables while holding their tray. oh boy, it was a BAD. we had to skip next day breakfast. I would not stay this hotel ever again.

TripAdvisor users rated this property 4 out of 5

Get a room with a Falls view or Dont bother, Great Location to walk everywhere

howardform (New York City, New York) on Jul 09, 2024

This hotel has amazing views of the Falls. If you can get a room with a Falls view, then stay here. It will make your trip . No matter what other faults this hotel has, a room with a view of the falls makes all the difference. This hotel is also within walking distance of most attractions so its a great location. I also got to see the fireworks from the hotel room, Whatever faults this hotel has the room with the view of the falls makes all the difference The downsides The Parking is expensive and the wait for the elevators can be long. At a peak time, I had to wait almost 30 mins for an elevator. But the views are to die for and make everything else worth it

TripAdvisor users rated this property 4 out of 5

Good stay at Hilton

Edmond L (Singapore, Singapore) on Jul 07, 2024

Stayed one night with wife and 8 year old boy. Booked a more expensive room to get the view of the falls. Was expecting more but overall the stay was alright. Breakfast was made to order and the hilton gold credits were not enough for 2. Food taste was alright but most people stay here for the view. Location is good as it is a short walk to most attractions. Hotel Room: 4 Stars (Comfortable bed) Room View: 4 Stars (Nice view of the falls) Service of Staff: 3 Stars (Average) Lounges/Restaurants: 3 Stars (Limited selection, taste was average) Room Service: NA Location: 5 Stars (Near to the attractions)

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