TripAdvisor Traveler Rating

We booked a Canadian falls view room and upon arrival, the view from from the room is barely a corner of the falls, it looked nothing like the photos advertised. The hotel then refused to switch rooms for us - claiming all rooms were booked. Terrible experience all around on top of the false advertising. Do yourselves a favor and stay elsewhere!

Hot, went to Niagara Falls over Thanksgiving (us) stayed in the south tower which they told us, afterwards, that they turn off the ac in all of the rooms. It was 24.5 c or 76 f in the room, at home our room stays 62 to 68, this was miserable. They brought a little fan, that did nothing to help. We cut out trip short because of this....next time I'll ask if the ac is on in the room before booking.

We’ve stayed at the Niagara Fallsview on many occasions through the years and this time was sadly disappointed. Price have increased and service level decreased. positives: View is amazing, good location Quality of food is good Negatives. Self parking $60/night Rude staff Quality of rooms deteriorating. Needs to be freshen up Nickel and dime everything

Old, rundown, dusty rooms, lamps were chipped, dirty and peeling, poor drain in shower and dirty jacuzzi. Fake remote control fire place that didn’t work. Nothing romantic about room. Only nice thing was view of falls.

A great hotel and this property is always appreciated. Great staff many have been there for a long time and great service. The new pool and fitness areas are new and very nice. The quantity of food at the restaurants and lounges are excellent.