TripAdvisor Traveler Rating

Great hotel with a walk way to the casino, shops and dining. Nice room with a hot tub and views of the falls.

I checked in to my room and it was like a sauna. There was some sort of HVAC equipment in the wall under the thermostat and the cover was off so the hotel had to have known that the AC was broken. I contacted the hotel and at 7:45 after unsuccessfully trying to lower the temperature. I was told that a technician would come up. I wasn’t given an estimated time, so I asked and was told that it was usually 30-45 minutes but they had a lot of maintenance calls that day By 10 pm I hadn’t heard anything. I was tired from being in a car all day, and uncomfortable because the room was so hot. I asked if they could move me to another room if maintenance wasn’t able to come. They said they would check and then around 10:30 agreed to put me in a new room after asking me if a technician has come up. Someone dropped off the key and I was finally in a room around 11 pm. This was disappointing because I had a full day planned the next day, and wanted to get caught up on my sleep before waking up early The experience wasn’t good but the customer service was terrible. I had been messaging with staff through text and looking back, all interactions were cold and transactional. Nobody apologized for the inconvenience or even acknowledged it. There was no offer of help (offering me somewhere comfortable to wait, bringing up a fan, etc). Also they just dropped off the key and didn’t ask if I needed assistance hauling my stuff up to the new room (I had a lot of stuff) I provided this feedback on my survey after checking out and checked “yes” for the question of whether I wanted the hotel to contact me. Instead I got a generic email that was clearly a template saying they were sorry that they didn’t meet my expectations and looked forward to me staying with them again There are so many hotel options in Niagara Falls, and I would not recommend this one

We booked a package deal that included some meal vouchers. Our room on the 30th floor gave us a fantastic view of both the Canadian Falls and the American Falls. It also afforded a view of the 10 pm fireworks show over the falls. Our room was nice and included a fridge and a coffee pot but no microwave. The bathroom had a tub and shower. The King bed was very comfortable. The hotel has multiple restaurants and there are dozens more within walking distance. I would definitely stay here again. Prices were on the high side but they were $CND so less in $USD. Inside parking was $USD $45 per day.

We arrived late for an event only to find out that valet parking would cost $100 a night. Seriously? Our room was not conducive to sleeping. This drapery did not keep out the lights from the Casino across the street and the nightlight in the bathroom shone through the frosted glass between the bathroom and the window. We needed more drinking glasses and housekeeping advised us that there was a $12 delivery charge. Gouging at it's best! The shower door leaked water all over the bathroom floor leaving a puddle that had to be mopped up with the towels. Overall not a great experience. If you are visiting Niagara Falls, try another hotel

I went on a bus trip to Niagara Falls in May of this year and the hotel was responsible for unloading and loading our luggage from our bus. We left on may14 and when I went to get my luggage of the bus my luggage wasn’t there. At first they was like we have to investigate and see who fault it was, which I knew it wasn’t mine because I put my luggage where I was supposed. The next day they called and said my luggage was where it was supposed to be and they will pay to ship it to me. Well I have not got my luggage yet. They did pay a company and they took it to ups. UPS will not release it and won’t give me an answer why and when I told the hotel they told me they there was nothing else they can do that they did what they could. I disagree because if there employees did there job right my luggage would have been on my bus. So now I am out of my suitcase and all of what was in there and my cooler on wheels and they won’t even give me nothing for my inconvenience, in fact they told me I wouldn’t be getting nothing from them besides them paying the fee of getting my luggage ship to me. Which again I haven’t received. And the worst part is they literally act like it isn’t a big deal. I am sure if it was there stuff it would be. I think the hotel should reimburse me since it was their workers fault.