TripAdvisor Traveler Rating

You pay $300 a night for a room. I paid extra for Canadian Falls view, but the view was obscured by the Embassy Suites hotel (a far better option if you have the budget for it). What you will find at Hilton is that they don't treat you like a guest - more like a cash cow. I requested to borrow two spoons so my girlfriend and I could eat yoghurts in our bedroom. I was quoted $10 for the privilege. NEVER have I been charged to borrow cutlery at a hotel before, and why should I? You want extra toilet roll? $10. Another pillow? $10. A wake-up call? $10. Seriously, if you have money to burn like that you really wanna stay at Embassy Suites! This establishment is easily turning in excess of $100,000 a day here, and they're getting petty about ten bucks for the kind of standard conveniences which all other hotels would provide free of charge! In addition, $300 per night does not get you heating in the room - I literally had to sleep fully clothed to stay warm, and I mean jeans and hoodie! All I could find was an AC unit, and the temperature wouldn't go above 20 degrees. Believe me, even in April, it's quite chilly around the Falls. Indeed, my girlfriend picked up a cold because of it. In addition, the swimming pool is FREEZING cold and I couldn't bear it for more than 5 minutes! Oh, and they don't even have any changing rooms down there!! Connecting to the wifi is a pain. They make you fill in all your personal details (which of course they then sell to make MORE money ouf of you - meaning you then get tons of junkmail and marketing SMSs) and when you do finally connect it is very slow. When I was checking in, there was a queue of around 10 people, but just one person on the many reception desks. Later, I saw around 8 staff manning these desks, while there was nobody queueing to check in. They have plenty of staff, but they're lazy as hell, and don't provide you with the first class service you should be receiving, for the price you are paying. Don't be conned by the brand name and the photos of this place - they overcharge and underprovide.

Don’t stay here. Elevators are not working and so crowded it takes half an hour to get down. Mgmt does nothing. They should have an operator in them during busy hours to avoid stopping at all floors when already full. On top of this, $90 per day with tax and fees to self park

Terrible! Here right now. Only 1 elevator operating in north tower. Every time it stops at the floor it's full! 5 others not running! Had no choice but to take the stairs with Grandma and small children so we could make our reservation. Staff does nothing!

Hotel was fine. Nothing special. Some things dated. We had the US/Can view which I recommend. There’s a giant casino in the middle of the view though. Parking here was a rip off. I arrived in the evening on a Saturday and due to a show there was no parking on sight. I could have valeted for $100! per night or park off site for $50. I’m surprised they don’t have parking for the guest’s and give it to others. Restaurants on site are just average and way overpriced as well. My overall recommendation is to see the falls and go back to another city. Not worth staying in the area. They charge fake tax which isn’t really a tax it’s just a way for the hotel to take more money. From what I understand most places do it.

I had an issue with billing and Aaron at the front desk was amazingly helpful. He was articulate and efficient. Great customer service an a credit to the company. My wife and have been to this hotel several times over the years and newly remodeled accommodations were very nice. RJ