TripAdvisor Traveler Rating

I had to leave the Banyan due to roach infestation in room1611.That is the second room I was moved to upon arrival date September 11, 2023!The first room room2311 needed to be updated badly it looked like it was in a fight and lost. Walls had black scuff marks, tub was stained bathroom floors has scuff marks as well very dingy. All old chipped furniture.What a disaster! I had to inform the staff to move me to another property ( I had to bring my belongings to the front desk on 9/12/2023 8am where they held my belongings until the new location was available 3:00pm so I was homeless in Hawaii from 8am to 3pm, no accommodations offered not even a free meal just a whole lot of we’re sorry) AND refund my money/resort fee for the day as they didn’t offer me anything but an exterminator. Really who in their right mind would stay in a roach infested room even if it has been fumigated! The room also needed to be updated as the curtains/tub are stained. The refrigerator has marks on it as well. I am still feeling uneasy about my harrowing experience in room 1611 and I am waiting to speak to the general manager of this property. I will also get in touch with Aqua Aston Corporate Office as No one should have to deal with their unsanitary conditions and the Board of Health needs to investigate this property.

The room is fair to the price we paid. Customer service is excellent The dish soap is not good AC is kind of weak It’s time to replace bathtub Overall it’s a good location with reasonable price I will book again if return

The suite we stayed at was nice. We were on the 33rd floor with an ocean view. The only thing was, the hotel needs to change the carpet because it looks old already. Other than that though it was very convenient to us because the beach was just 2 blocks away and the kitchen had Aaaaawwwall the utensils and cooking stuff we needed during our stay. We’ll definitely stay here again.

The staff were fantastic, very helpful and kind. The room was in terrible condition. The carpet had a large dirty stain and there were other smaller carpet stains. The furniture reeked of a bad odor and looked like it had been beaten. Even the balcony furniture was in poor condition. The view of the ocean from the room was wonderful

Terribly unsanitary. Their website has false advertisement as to what the rooms look like. Room carpet was soiled and filthy, roach traps were in the kitchen shelves, couches were grimy and smelly. The spare blanket smelled like it had never been washed. Staff was not hospitable and very unfriendly. They use the text messaging system with guests but take hours to respond.